Apex Legends

Apex Legends Dev Tracker




14 Mar

Comment

Hey @marriojr43,

 

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute, then I recommend that you reach out to our terms of service team, as they'll be able to take a look at this for you.

If you suspect that your account's been hacked and its email address changed, then you'll need to...

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07 Mar

Comment
    EA_Darko on Forums - Thread - Direct

Hey @462538790 not got any information we can share but we will pass the feedback on.

 

Darko 

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06 Mar

Comment
    EA_Darko on Forums - Thread - Direct

What game is it you are referring to @462538790?

 

Darko

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05 Mar

Comment
    EA_Mako on Forums - Thread - Direct

Heya @a1379138!

 

Your end of season ranked badge will reflect the highest rank you've achieved across all platforms. In this situation you would indeed get a Masters badge. Standard smile

 

This was very briefly mentioned in our ...

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Comment
    EA_Mako on Forums - Thread - Direct

Permanent bans could also be due to toxicity, as that would just be a matter of the account history and what other actions may have been taken in the past.

 

Really the only way to tell would be reaching out to our Terms of Service team with the link provided above, so we wouldn't be able to specify which was the cause via the forums.

 

Locking the thread here as we can't further address it, thanks!

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04 Mar

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @Awstynnx 

 

We're not able to help with banned accounts over Answers HQ. For more information, as well as instructions for submitting a dispute, please see the article here. Thank you.

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    EA_Aljo on Forums - Thread - Direct

@TristanIsaGINGR 

 

An advisor is going to need to investigate this for you. Please open a case here to get in touch with one. Thanks!

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03 Mar

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @TristanIsaGINGR 

 

If the email on your account was changed without your knowledge, it's possible you were hacked. An advisor should look into this for you. To get in touch with one, please open a case here. Thank you.

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28 Feb

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @Rocket61mlg

 

Our Terms of Service team can take a look at the ban for you if you get in touch with them. To reach them, please fill out the webform. This EA Help guide will share more information to help with that: Get information ab...

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23 Feb

Comment
    EA_Barry on Forums - Thread - Direct

@permabanner 

 

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-abou...

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22 Feb

Comment
    EA_Mako on Forums - Thread - Direct

I don't think anyone arguing in good faith has ever claimed that cheats don't exist here. Standard smile

 

On the contrary, it's an ongoing battle and one that's likely to continue as long as people are willing to pay for cheats and put their accounts at risk. 

 

As we improve ways to detect cheats, they'll continue updating to try and get around them. So we'll update to counter those, and the cycle repeats itself.

 

Same principle as the exchange at the end of Batman Begins, for those who are familiar Wink

 

Jim Gordon: ...

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19 Feb

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @ghg6qojcdue5,

 

At the moment the following languages are supported on Answers HQ: 

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16 Feb

Comment

Hey @CrazeTmm,

 

Just in case you haven't found it yet: it's from the 5th anniversary event that's currently ongoing! You can unlock it at 3,000 points.

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15 Feb

Comment

Hey @teiacney 

 

I've merged your posts, please be mindful our our Forum rules and guidelines. 

 

  • Don't spam or flood boards. That means don't post disruptive numbers of messages, meme, gifs and images e.g.Tongue out...
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Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @GH12_31 

 

Thanks for reaching out about this. Currently, we don't have any information on on bringing back Apex Legends Mobile. If that happens, we'll make an announcement on our official channels.

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Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @teiacney 

 

I'm sorry to say, if all the disputes have been used up, there isn't anything else we can do. You're welcome to try contacting an advisor to see if there are any other options though. To do that, a case can be opened here.

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Comment

Hi @teiacney   

 

We are unable to assist with Bans/Kicks here on the Answers HQ forums. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

...

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Comment
    EA_Barry on Forums - Thread - Direct

@kurioconnor 

 

This is an old thread so I will lock it. Feel free to create a new thread if you like.

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14 Feb

Comment

Hi @kotubirimiyimben 

 

We can't remove the cooldown for linking and unlinking accounts, this is applied across all EA accounts. 

 

Once the time is up, to attempt to recover items you will want to relink the account to its original EA account. For more information on linking and unlinking accounts check out our help articles:

 

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Comment
Hi @kotubirimiyimben, To confirm was your account linked to a previous EA account?


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