Apex Legends Dev Tracker

Hey @SnazzinYT,

Do you play on console, by any chance? And if so, did you recently unlink and then relink your account?

Wees aardig voor elkaar | Be kind to each other

Hi @Daaaaaaaaaaaady, 

 

You won't see your progress from your Xbox show up on your PS5 as Apex is not cross-platform, As shared in this guide: Apex Legends cross-play: how to play with friends

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@EA_Help wrote:
Is Apex Legends cross-platform?

Apex Legends does...

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Hey @It_Is_R41n,

Unfortunately we're not able to look into bans here on the forums. I recommend that you reach out to our terms of service team via the webform in the following article, they'll be able to take a look into this for you:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

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Hi there, @TTV_R4ndmguy 

 

I'm very sorry to say, but we can't help with hacked accounts over Answers HQ. You can find some help in this article. Also, an advisor can help make sure your account is secured. To get in touch with one, please open a case ...

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@F4RKRY 

 

Humans work in ToS. They will send canned emails though. 

 

Again, there is nothing we can do to help with this. I've given you all the information I can so I'm now going to lock this thread.

@F4RKRY 

 

When you agree to the Terms of Service and then break those rules, your account is subject to being sanctioned. Toxic behavior especially is something that will easily get you banned. Normally, there's a warning the first time in the form of a temporary ban. If the same behavior continues, it's possible the next ban will be permanent.

 

We cannot help with this. Only ToS can lift the ban and if there have been 3 disputes already, there is nothing else that can be done. The ban will not be overturned in that case.

@Jxnas_2486,

You can always try reaching out again, but I'm afraid that they're the only team able to investigate bans. If they decide that the ban is final, then I'm afraid there's nothing more I can recommend.

Wees aardig voor elkaar | Be kind to each other

Hey @Jxnas_2486,

While we can't help with bans here on the forums, if you'd like to raise a dispute you can always reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They can take a look into this for you.

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Hey @zephaniahcasey

It is a shame to hear your account was suspended for 7 days and you still can't log in. I hope I can share some info on this.

There is a chance that the timer counts is still going so you need to wait until that's over. If you do not gain access within the next 24 hours, please feel free to send a message to our Terms of Service team using this link...

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Hi @samhi11 To confirm your Xbox account can be connected to the EA account you also use for PC games with EA. 

 

If you believe it was linked to the incorrect account I would recommend reaching out to our support to further look at your account.

 

• EA Help website 

Thanks!

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That's great to hear @MyGuys1662 Thanks for the confirmation.

 

Thank you @1-Graham-S  for your support! 😉👍

 

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Hi @dmdrkvn123,

 

At the moment the following languages are supported on Answers HQ: 

• ...

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Hello @Zeden00_TTV 

 

At the moment, the following languages are supported on Answers HQ: 

 

•  English 
•  ...

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@pirasfrancesco 

 

Your level remains, but everything else is reset.

@pirasfrancesco 

 

Since you're starting over, whatever you purchase now should be fine. It just won't transfer if you unlink and link to a different account.

@pirasfrancesco 

 

You should still be able to use the battle pass as long as it was purchased after you linked the account. You'll just be starting over.

@pirasfrancesco 

 

That would be why this happened then. You'll need to link your PSN ID back to the original account to get everything back, but there is a 6 month wait between linking to a different account again. More information on that can be found here. 

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Hi there, @pirasfrancesco 

 

Are you saying you had your PSN ID linked to a different account previously, but have linked it to a different account now?

@Tasuka20 

 

Please do not identify any player you suspect may be cheating, this is called "Naming and Shaming" and is not allowed on Answers HQ.

If you suspect a player may be playing unfairly you can use the steps detailed at the following link to report them.

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Hey @KingKsaYa7bibi,

If you unlink a Steam account and link it somewhere else, you can relink it back to its original EA account again. I know that there's a six-month wait before you can unlink an account again, so it might be worth reaching out to our live support team if you need help with that:

https://help.ea.com/en/hel... Read more