Apex Legends Dev Tracker

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07 Dec 08:13 EA_Darko on Forums - Thread - Direct

If our TOS team has denied your appeals @NKDrac then there is nothing we can do to change that.

Darko

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07 Dec 07:49 EA_Darko on Forums - Thread - Direct

You will need to speak to our Terms of Service team in relation to any ban @NKDrac

There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Click ...

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05 Dec 15:46 EA_QueenBee on Forums - Thread - Direct

@ImgaineBeingGood,

Glad to hear that you solved the issue! And cheers for coming back to us with your solution.

Wees aardig voor elkaar | Be kind to each other

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05 Dec 14:24 EA_Lanna on Forums - Thread - Direct

Hi @katmallainious,

Ok, thanks for clearing things up. What it sounds like has happened is you've unlinked the EA account that your EA game saves are stored on and connected up a new EA account. As your EA game saves are stored on the EA account, not the device, your in-game progress will not transfer over when you change out the EA accounts.

The good news is linking back up your original EA account with the Apex game saves on it may restore the content:

EA_Help wrote:

If you unlink your platform account and link it back to your original EA Account, you may be able to get access to your stuff if you still can access the account.

...

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05 Dec 13:29 EA_Lanna on Forums - Thread - Direct

Hi @katmallainious,

It may help to break this down step by step to understand what might be happening there. Can you describe the steps you took to complete the unlink?

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

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05 Dec 09:49 EA_QueenBee on Forums - Thread - Direct

@ImgaineBeingGood,

I found another helpful thread here on the forums. Apparently you can just search for your friend again, and then you'll see an option to unblock them. Can you give that a go and let me know if it works?

https://answers.ea.com/t5/Technical-Issues/Unblocking-a-player/m-p/10719103/highlight/true#M133678

Wees aard... Read more

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04 Dec 11:37 EA_QueenBee on Forums - Thread - Direct

Hey @JusticeeClerk,

We currently support the following languages here on AHQ:

English
...

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30 Nov 08:44 EA_Lanna on Forums - Thread - Direct

Hi @ThreeWorldAges,

Just a heads up, I've edited your opening post to remove the image sharing the players name. We can't action reports like this on Answers HQ, and such posts can lead to harassment as outlined in the Ans...

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30 Nov 07:46 EA_Lanna on Forums - Thread - Direct

Hi @Nameless_Ron1n,

Yeah, that message is telling you that the ban that's on there isn't going to be lifted. Sorry, I know you were hoping to get a different result.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

...

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30 Nov 07:39 EA_Lanna on Forums - Thread - Direct

Hi @Nameless_Ron1n,

We won't have that ability from Answers HQ. The Terms of Service team exclusively offer support for bans and suspensions on EA gaming accounts. You'd need to reach out to them to appeal the ban. I popped a link above in my earlier post that will walk you through how you can send one in, all things considered.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also ...

Comment

30 Nov 07:32 EA_Lanna on Forums - Thread - Direct

Hi @Nameless_Ron1n,

Our Terms of Service team (ToS) can take a look if you fill out the webform to send in an appeal to them. Saying that, contacting the ToS team is only advisable if you believe the ban you received was added by mistake/no rules were broken. There would be no point reaching out to the ToS team aside from that as they will not overturn bans if the rules were broken and cre...

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29 Nov 12:42 EA_Lanna on Forums - Thread - Direct

Hi @enzhen22,

I mentioned this in my first post; we cannot look into your ban or your account here on Answers HQ. Therefore, I won't have the information you're looking for...

As we can't help directly and as there is nothing more we can add to help you with this, I'll close this off here. For more help with your case, I've shared how you can appeal a ban and how you can secure your account. Please follow that advice.

- EA_Lanna

_________________________... Read more

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29 Nov 10:07 EA_Lanna on Forums - Thread - Direct

Hi @enzhen22,

Absolutely, EA takes account security very seriously and we all have to do our part to protect our EA accounts. For players, these EA Help articles will be informative and help with being vigilant, smart and safe online:

...

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29 Nov 09:59 EA_Darko on Forums - Thread - Direct

Going to go ahead and lock this thread, if you have a ban on your account, even if only joking when you broke the rules then you need to speak with our live support team.

Darko

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29 Nov 07:32 EA_Lanna on Forums - Thread - Direct

Hi @enzhen22,

I'm so sorry, we can't look into the suspicious activity or the ban for you from the forums. Please follow these steps to help re-secure your account. There may be some steps there that can't be completed while the ban is in place but that's ok, the ban itself...

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28 Nov 12:41 EA_Darko on Forums - Thread - Direct

Hey all, going to go ahead and lock this thread.

Please do not post similar threads like this as it can be seen as baiting and trolling.

Darko

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28 Nov 08:19 EA_Lanna on Forums - Thread - Direct

I'm sorry to hear that. It's never a great feeling to discover your account has been compromised and then banned.

@OldTreeCreeper is correct, we really can't look into this for you from Answers HQ. The Terms of Service team is the only team who handles ban. To have this looked into to see if a ban was added correctly or by mistake, you'll need to contact them. You can reach them by ...

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28 Nov 07:13 EA_Darko on Forums - Thread - Direct

You will need to speak to our Terms of Service team @8x3gbr00e9g6

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/