Apex Legends Dev Tracker

Hello @thecreativeone2

 

Unfortunately, we're not able to help with bans here on forums. If you'd like to raise a dispute, please follow the steps from this help ea article.

 

 

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Hi @chardium, 

 

There are some bans the ban history page doesn't display. In the 'My Ban History' page, you should see this mentioned in the blue section:

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@EA_Help wrote:

You may have bans or suspensions that don't show on this page. 

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Terms of Service aim to send an email out when bans are added though so there may be an email with more context about a ban/su...

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Hi @selendis24,

That doesn't sound right...when it comes to being banned on other platforms, that's outside of our wheelhouse. We'll only ban the EA account itself or the EA game.

An EA account ban will mean being banned from playing any online features in any of the EA games on that EA account. Maybe that's what you're seeing? Are you trying to load up EA games on your Xbox?

- EA_Lanna ____________________________________________________________

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Hi @selendis24, 

 

Sorry to hear that. It's never a great feeling to discover your account has be used by someone else, in this case your brother, and that they broke the rules while on there, leaving you with the ban. That does suck. 

 

There isn't a way for us to overturn this ban with Terms of Service for you (...

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Hey @selendis24,

As other users have already indicated in this thread, you're ultimately responsible for your own account. If you'd like to raise a dispute with our terms of service team, you can do so via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

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Hey @lifang123,

We're unfortunately not able to help with bans here on the forums. If you'd like to dispute your ban, you can contact our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account... Read more

Hi @Nandor78, removed it from the spam queue. Sometimes our spam system can be a bit over sensitive to bigger post.

/Atic

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* Tag me with @EA_Atic if you are responding to me. ...

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@AQ-SHARP 

 

When you create a case, you should get that option. Choose Manage My Account > Can't log in. That should give you the option for a callback or chat.

Hi there, @AQ-SHARP 

 

It looks like you need to contact an advisor for help with this. You should either open a case here and request a callback, start a live chat or use our ...

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@Zhongz 

 

Twitter.com/eahelp would probably be the best place to watch out for that.

Hey @U_M4D_BR0_78,

 

These codes are currently extremely limited and generally intended for community tournaments and such.

 

You're welcome to take a look through this information and reach out to the email towards the bottom of the page, however we cannot ...

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@al4myakuza,

Hopefully you'll hear back from our terms of service team soon. You should be able to reach our live support team via the following link:

https://help.ea.com/en/contact-us/

You should get an option for a live chat after you click the "Select contact option".

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Hey @al4myakuza,

 

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute with our terms of service team, you can do so via the webform in this article. They'll be able to help you further...

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Hi there, @Zhongz 

 

This is something an advisor will need to look into. To do that, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thanks!

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@A_True_Madman, the teams are indeed working on it. However, unfortunately, we have no ETA to share when it will be a feature in the game.

 

https://twitter.com/lowkeydbjosh/status/1471954991132786689

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Hey @Bobolachs,

 

Unfortunately we're not able to help with bans on the forums. I recommend contacting our terms of service team via the webform in this article, they should be able to help you further.

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This is so cool! Thanks for sharing with the community! 

 

That is so cool!! Just Wow! 

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Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/...

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@Cheese9Man Wow, those are so cool, particularly that rice paddy!



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Hi @woooawoooa, 

 

I'm sorry to hear this situation has caused distress for you. It's never a great feeling to discover your account has been compromised and then banned. For hacked accounts, the support team can help you resecure the account but for the ban itself, the only team who can investigate and discuss this with you is our Terms of Service team. To see if a ban was added correctly or by mistake, you'll need to contact them. You can reach them by ...

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