Apex Legends Dev Tracker

Hey there,

 

If you haven't recently used your account and you're finding it's been banned, it's likely that someone else gained access to the account and was up to no good with it. In those cases we would ban the account to stop that activity until we can be sure the proper account owner has control again.

 

Please be sure you've secured your account and then take a look through the link below to reach out to an advisor. They'll be able to look into getting this fixed up for you, thanks!

...

Read more

@GrammyPatty Looking into this, there's a misunderstanding here. There isn't a chance of getting shards from Event packs.

Your earned shards were from finishing the event. You then opened a standard Apex Pack straight away afterwards, not an Event pack.
It sounds like this final Apex pack was mistaken for an Event pack. 

I hope this clears things up. 

Oh and ...

Read more

@Mpulses To confirm is this a clan you were in or created?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hey @uilhgefbhvbi for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click o...

Read more

Hi, sorry for not getting an answer before event start, but I did get a confirmation. 

Yes, if can still complete the event and earn Heirloom shards to "bank", even if you have already attained all previously released Heirlooms. 

Hey @MadieMajor,

The event showed up in-game a little before it actually went live, so there was a short period where the packs were not available to purchase. Sorry for the confusion!

That should be working normally now that the event itself is live, so just let us know if you're still running into trouble with this.

@xDarth-Murrayx This is something we have seen requested before. We can always share these requests with the team to let them know what players are wanting to see!

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them ... Read more

Hey @aniqogata,

 

If your account was hacked and used for any activity that violates our User Agreement, it may be banned to prevent whoever got into the account from continuing that behavior.

 

You'll want to go through the steps below to make sure you've re-secured your account before we can look into restoring access for you.

...

Read more

Hey @calvinthen2,

We're unable to investigate account actions on the forums I'm afraid. I do see you've already opened a case to have our Terms of Service team take another look at the account however!

They are a bit backed up at the moment, but your case is in the right place to be reviewed as soon as they get to it. At this point you'll just need to wait to hear back from them, thanks for your patience.

@CompleatBeet Thank you for the feedback! I can share this with our team.


＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hi all,

 

This is a pretty old thread that's been dormant for a long time. I'm going to lock the thread to prevent further necroposting. 

 

If you need some help with a similar issue please create a new thread so we can take a look. Thanks!

 

 

/Kent

@Freddyfaz83 Currently you can get an heirloom every 500 packs, however, you still have the chance of getting one between pack 1-500. Opening packs is the only method of getting heirloom aside from getting them in events. 

 

You do get a certain number of packs from ...

Read more

@BlueThunder1254 If you were in a match and received a notification like the one provided, it's possible you went past a time as the game was switching to the new season.

From here you would want to play in the new season, in order to unlock new rewards. - Illium

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hey all,

This is a pretty old thread that hasn't been updated in a long time. I'm going to lock it to prevent further necro-posting. 

 

Account bans are not something we can help with here on Answers HQ. The Terms of Service team needs to review the account and determine if a ban can be overturned. If your account has been banned you will need to contact them so they can take a look. 

You can find more details on how to set up a case with them on the EA Help website. 

 

 

/Kent

Hi there, @GARV3Y.

 

It's possible your account was hacked. To get help with that, please see the following article. For the ban, you'll need to wait until the investigation completes for more information. ToS will email you when that ha...

Read more

@Loba_Here It's a great request as I know it's in Fortnite and War Zone. For the moment the content creators are being recognized by the Respawn team where opportunities to join the Game Changer program will be sent out to those they want to highlight as positive influences for the community.

Hey @Samsung128GB_SSD we do not comment on any reports that we receive.

Darko

Hey @Samsung128GB_SSD, please do not share links to any cheats you may see as doing so is technically a breach of the AHQ User Rules and Guidelines.

 

From here on out, any sharing of videos or naming of users and accusing them of cheating or linking to cheating sites will result in bans.

 

If you are in game and suspect a user of cheating then please report them by following the steps in this link: ...

Read more

@Pixelnaz We appreciate the feedback and idea for cross-save, while I can share with the team more players are wanting to see these features. There currently are no announcements if this will be coming.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@EryxApex 

 

Got to admit, I got baited here. 

 

 

/Kent