Apex Legends Dev Tracker

Hi @E9ine_AC,

2 months sounds longer than the reports I've been seeing on AHQ. If you could relay this for me; I'd suggest they too get in touch with the support team so an agent can check the case is working it's way to Terms of Service as intended.

- EA_Lanna

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Hi @BTAB87, 

 

In terms of hearing back from Terms of Service, reports from other players on the forum suggest that the average response time is quite long at the moment and it may take a while before you hear back from the Terms or Service team but 2 months sounds longer than any report we've seen come through on the forums for a single appeal.

Could you please connect with the support team for confirmation the tickets in the correct queue please? They'll double check that case number for you to help ease concerns and if it failed to enter the correct queue/send to Terms of Service the advisor will correct that asap. If it's ...

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Hi @ZeZ1367  and  @maximas1986, 

 

Unfortunately, the language, in which you wrote your message, is currently not supported on Answers HQ. At the moment you can get help here in the following languages:

 

• ...

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Hi there, @rabdor4444.

 

For help with banned accounts, please see the following article. Thanks!

Hi there, @DrewsTruth.

 

It looks like you updated the case. This pulls it from the queue so ToS won't see it and be able to perform the investigation. An advisor will need to get it returned to the proper queue. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea...

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@Noob_Chemist As I understand they're different teams and different specialisations, and it's possible the avatar was reported.

@teddyscopes From your description of the ban going long and the duplicate mails there may be a system error there, we'll see if there's anything we can see on our end. 
...

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Hey @MrTrexDude,

We are not able to address account bans on the forums directly, but our Terms of Service (TOS) team will absolutely review that for you.

Please reach out to an advisor with the information in this link and they'll review things for you. The TOS team is taking a bit longer than normal currently due to a high volume, but they will reach out via email once their investigation is complete.

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@QueenGaalaas I have shared your feedback with our team, I will close this thread, but it will remain open for replies for others to add on or share their thoughts.

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I'm going to lock this thread as it is not going anywhere good.

Darko 

Hey @DarthValtrex and others, please do not share links to any cheats you may see as doing so is technically a breach of the AHQ User Rules and Guidelines.

 

From here on out, any sharing of videos or naming of users and accusing them of cheating or linking to cheating sites will result in bans.

 

If you are in-game and suspect a user of cheating then please report them by following the steps in this link: ...

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@QueenGaalaas I am currently unaware of any plans or updates for cross-save/cross-progression. I would recommend keeping an eye on our social media for any news or updates.

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Hey @DiligentSloth21, our team aims to respond within 14 working days but it can take longer during busy periods.

 

If you have a case open then the best thing to do is to keep an eye on your email for a response from the team.

Darko 

Hey all, you will need to speak with our TOS team in relation to any ban.

I'm going to lock this thread.

Darko 

You will need to speak to our Terms of Service team in relation to any ban @DiligentSloth21. 

 

If you have a case open with the team then you will need to wait for them to respond, they aim to respond within 14 business days but during busy periods it can take longer.

 

The process to contact our ToS team can be found here: ...

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@KrMees You should be able to view a list of trusted devices here. Though that's not going to display each individual login, that would be what's available on your own profile.

 

As far as reaching back out to support, you're welcome to reach out to an advisor using the same method as before . There wouldn't be an alternative method as they would simply be checking to make sure that case was previously escalated up to our TOS team for review....

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Hey @KrMees,

 

 If you have sent in a support ticket, you will definitely be receiving a reply. Our Terms of Service (TOS) team that reviews all account actions such as this one is a bit behind currently so it is taking longer than they'd normally like to respond, however I do see see your case is still in their queue and should receive a reply via email as soon as they finish the investigation.

 

While I can't speak to any particular details about their findings, one thing I would definitely suggest is making sure your ...

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@Mpulses Closing this thread for now if you continue running into issues, please make a new post so we can further assist.

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Hey @breauxbros2,

I definitely get that you can build up a pretty nice collection if you've been playing very long at all and would want to bring that with you when moving to another platform.

I'm afraid that there is currently no cross-progression for Apex however, so your collection will only be available on the platform where you initially earned it.

Hey @KuraiSenseiTTV APEX Legends supports cross-play but that is not the same thing as cross-progression. Cross-play means that people on different platforms can play together but it does not mean that your console account can be used on PC or vice versa.

It is not currently possible to transfer content or game progress in APEX Legends between platforms. 

Darko

@Mpulses Wanted to confirm if you are still running into issues?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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