After creating your case, it's best to choose chat as your preferred contact option. You should explain that it's been more than 24 hours. After submitting your case, you must go to your profile and click on "Resume your case" so the team can investigate it for you.
Hopefully they'll get back to you soon.
Hey there,
If it has been more than 24 hours since your purchase, I recommend trying a basic troubleshooting step first. Please restart your device and log back into your account to see if it resolves the issue. You can find the full list of troubleshooting steps here.
If the problem persists afterwards, you should contact our liv...
Read moreHey @agoodtom
If it has been more than 24 hours since your purchase, I recommend trying a basic troubleshooting step first. Please restart your device and log back into your account to see if it resolves the issue. You can find the full list of troubleshooting steps here.
If the problem persists afterwards, you should ...
Read moreHey @JAMER_STEAM,
If you haven't received any notification about a ban on the account, please get in touch with our Terms of Service team directly so they can review that action.
We wouldn't be able to provide any specific information here via the forums, but you can ...
Read moreThanks for clarifying that. This has been reported to the team and it's currently being tracked!
hey @RealFoolU, just to confirm what you're reporting here:
When you select the option to re-queue for a game while still connected to the match your random favorite skins will not cycle for the next match, is that correct?
Steam is a separate platform, so it will not impact your Xbox progress, but since I cannot see your account history to make sure what happened exactly, I can only recommend contacting our support team for a more in-depth investigation. Also, please make sure to log out and sign back in on your Xbox to check if you are logging in with the same EA account.
@Salo_MnK Thanks for reporting this. This is now being tracked by the team.
Hey @smoltiddydaisuki,
It looks like your PlayStation is linked to a disabled EA account. if you still know the original email address on the account, you can reactivate it by resetting the password, otherwise I'd recommend reaching out to our live support team for help.
Hey @Bede0613
I'm sorry to hear that you haven't received your Apex coins after your purchase on Steam. If it has been 24 hours since the transaction, I recommend trying a simple troubleshooting step first. Please restart your device and log in to your account again to see if that resolves the issue. If restarting and logging in again doesn't work, you'll need to ...
Read more
Please keep things to English here on the English boards. If you'd prefer help in Italian though, you can always start a thread on the Italian Apex boards instead.
Unfortunately we can't help with missing content and the like here on the forums, but have you tried reaching out via a chat instead? There are plenty of support options that give you the option to start one.
Hey @vipex9786,
Did you successfully unlink your Steam account in the end? If so, did you link it to a new EA account? Because all of your progress is stored at the EA acount level, so if you unlink your Steam, none of your progress will carry over.
We can't help with bans here on the forums, but ...
Hey @0ab43a63ca5c5fc4,
If you bought the coins via Steam we'll have to refer you to them and their refund policy. Our support can only help with purchases made straight through the EA app, for the rest you'll need to go to the storefront where you bought them.
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