Apex Legends Dev Tracker

Hey @BigBemie 

If you unlink your platform account ( in this case, Steam) from your EA account, you may lose all your game progress on that profile. There is a warning that you must accept when making similar changes, and we also have this risk explained here on our website.    

Unfortunately, there is no guarantee that this progress can be restored....

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Hey @AstarrA1,

 

Sorry to hear about that rude interaction. As you've mentioned that is most certainly inappropriate language, and if reported we'll be sure to take the appropriate action.

 

Did you get a chance to report it in-game? We cannot take action on the forums so I've removed the attachments, but if you didn't get a chance to report in-game you can also ...

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Hi there, @xiaoyouzi2001 

 

We're not able to help with banned accounts over Answers HQ. For more information on bans, as well as instructions for disputing them, please see the article here. Thank you.

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Hi there, Apex Legends Mobile has been sunset: https://www.ea.com/news/ea-mobile-strategy-realignment

Did you try the steps linked above @leeknow251089?

Darko 

Hey @Peposhakeikeo understand that you are frustrated but the only people who can assist you is our TOS team.

They can provide you all the info related to your sanction and are the only ones with access to this: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

Darko

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Hello @xiaoyouzi2001,

 

 

At the moment, the following languages are supported on Answers HQ: 

•  English
•  ...

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Hello, @xczhyyds 

 

At the moment the following languages are supported on Answers HQ:

 

•  ...

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Hello, @zrs0218 

 

At the moment the following languages are supported on Answers HQ:

 

•  ...

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I checked the form myself and it seems to be working on my end. I am using the newest Chrome browser. 

Here are the steps I take to start chat with our team. 

 

1. To open a new case on our home page go to https://help.ea.com/en/help-home/ and select the game.
2. Then click on: See all help topics.
3. Select Missing content
4. Then you can select the followingcategory, as expl...

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Hey there, 

I understand you're experiencing issues with the contact options after creating your case on our website. Could you please confirm if you are able to resume your case in order to start a live chat or send an email to one of our advisers? If not, could you try creating a new case and then, after receiving a response, resume that case to proceed?

 

1. Sign in to your EA Account.
2. Go to My Cases.
3. Select your existing case from the list, then choose Resume Case.

This article may also be helpful to you: ...

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Hey @PaylorSenpai, we don't know if these specific skins will come back anytime soon but I've seen skins that were previously released be back in the store. Sometimes they are a recolor of previous skins, sometimes it's the same skin as before. 

Hey @4Rosinante 

I'm sorry to hear that you were banned. Unfortunately, we don't have access to the details of your ban, but our dedicated team is here to help resolve any disputes. 

Here are the steps you need to follow to reach them using the web form:  

  

Get information about y...

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Hey there,   The language this message was posted in is currently not supported on Answers HQ. At the moment you can get help here in the following languages:  

• English
• ...

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Hi @PortakalRengi123,

Based on what is said in the screenshot that appears to be incorrect.

Please reach out to support directly as they'll need to assist further from this point.

Hey @PortakalRengi123,

 

Thanks for the screenshots.

 

The error mentions that your Steam account is already linked to another EA account. That would be why you're unable to link it here.

 

I see you had started a live chat earlier, so you can try to resume the case from your case history page here.

 

Otherwise, it would be best to create a new case if you're having any issues accessing the account that's already linked with your Steam account.

  If you ... Read more

Hi @PortakalRengi123,

Can you take a screenshot of the error message you're seeing?

It doesn't matter which email you're using for the Steam account, all that would matter is whether your EA account has been linked to a different Steam account previously.

If you're not receiving verification emails, it may help to contact support directly so they can check into this further.

https://help.ea.com/help/faq/using-ea-help ... Read more

Hey @PortakalRengi123,

 

EA Play has a game list that may change from one platform to another, so the subscription is unique to the platform it was purchased on initially.

 

If you've picked up EA Play on Steam, you'll have access on Steam but not to the EA Play list on PlayStation, Xbox, EA app, etc.

 

You can check out the EA Play game list here to see what's available on each platform. 

 

As far as linking accounts, keep in mind you can only link one of platform to each EA account over its lifetime. If you had a different Steam account linked in the past...

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Hey @foxinmana,

 

It looks like your post just matches what you had included as a title, but please keep any additional posts in English on these boards, thanks!

 

This account has never launched Apex Legends before, so if you had played previously that appears to be on a different account.

 

I do see a Steam account was just linked here, but keep in mind that progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.  

 

If you previously played on Steam, you will need to re-link your Steam account to its original EA account to try recovering access to any missing progress.

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Hey @queenfart1111,

 

If you're unable to unlink an account from your end, you can try contacting support directly so they can help get the correct account(s) linked. Depending on the account status they may need to change this on their end.

 

Do keep in mind that progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lo...

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