Apex Legends Dev Tracker

Hello, @hengyi1103 

 

At the moment the following languages are supported on Answers HQ:

 

•  ...

Read more

Hello, @hre7lb3dqvhl 

 

We're not able to help with banned accounts over Answers HQ. For more information on bans, as well as instructions for disputing them, please see the article here. Thank you.

... Read more

Hello, @Mr-iFerg 

 

At the moment the following languages are supported on Answers HQ:

 

•  ...

Read more

Hey @SilverSerfer7706,

 

Are you able to resume your case or add an additional reply from your case history page here? 

 

It looks like the team had sent out some general information that can help in similar situations and had just asked to let them know if that didn't solve things, which is why it's waiting on you for a follow-up if needed.

 

As far as missing Apex progress, keep in mind that progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, y...

Read more

Thread locked to prevent further "necro-posting". Please follow the links in previous responses for more information on bans.

I'm now locking this thread to prevent further "necro-posting". Please see my previous response for more information on bans.

Hi @66kcal, this should be all set to check again on your end.

Next time you're able to log into Apex, please take another look and let me know if you're still missing content.

Just a reminder that this will essentially put your account back to its state directly before that issue on April 2nd, so if you've played since then that progress would be lost, however you should be seeing everything else show back up.

Let me know how that looks once you're able, thanks! ... Read more

Hey @66kcal,

 

It looks like your account was affected by an issue at the time, but hadn't received the later fix we pushed out.

 

I've sent you a DM here on AHQ to confirm some information so we can try that fix. Please check your inbox in the top-right corner and get back to me there when you're able, thanks!

Hi @rosetempta,

 

At the moment the following languages are supported on Answers HQ: 

• ...

Read more

Hi @kyorizon,

 

At the moment the following languages are supported on Answers HQ: 

• ...

Read more

Hey @2j86c80j5dm9,

 

It look like your Twitch and Steam are both linked to a disabled EA account. You can recover it by sending a password reset email to the original email address on the EA ccoun, but if that doesn't work (or if you can't remember the account details) I'd recommend reaching out to our...

Read more

Hey @asah1qp,

 

Unfortunately we're not able to help with missing orders here on the forums. I'd recommend that you gather the relevant proof of purchase, and then ...

Read more

Hey @TRTexasTank1836,

 

What problem are you having trying to reach out via the site? Maybe I can help out.

Wees aardig voor elkaar | Be kind to each other

Hi @0r127,

 

At the moment the following languages are supported on Answers HQ: 

• ...

Read more

Hey @Unilean,

 

If it's been 4 days and those coins still haven't appeared on the account, please contact our support directly so they can help get those added. We're unable to make changes to your account like this via the forums.

 

Please be sure you have these screenshots...

Read more

Hi there, @k9s4mf0raa84 

 

We're not able to help with hacked accounts over Answers HQ. The article here should help. An advisor should be able to assist as long as you can pass account ownership verification. To get in touch with one, follow the instructions in this ...

Read more

Hi there, @zbadontwitch 

 

We're not able to help with bans over Answers HQ. An advisor can check to see if there's a ban. To get in touch with one, please follow the instructions here. Thank you.

Hi @MackSkill08,

The quickTofu gamertag appears to be the one with the progress, including level 400+ and Battle Passes through season 6 as well as logins a couple years more recent than the other Xbox account.

Hey @MackSkill08,

 

Just looking over the account here, there may be a bit of confusion about when this all took place so I did want to clarify a bit more.

 

The level cap was raised from 100 to 500 back on December 3rd, 2019. ...

Read more

Hey @mrpanda2103,

 

If an account was swapped out during an account hack that you've since resolved, our support team would need to help get the correct accounts re-linked. Afraid we aren't able to make changes like this via the forums.

 

Please get back in touch with our support team so they can take another look over the situation. If you ...

Read more