Apex Legends

Apex Legends Dev Tracker




21 May

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @eg0l4s,

 

The language this message was posted in is currently not supported on Answers HQ. At the moment you can get help here in the following languages:   Read more
Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @traifbest 

 

You can find more information on account linking/unlinking in the article here. When you unlink an account, all content and progress are lost so make sure you're ok with that before going through with the unlinking. Also, this can only be done once every 6 months so that might be why the button isn't showing up. If that's not the issue, try opening a case with an advisor here so they can help with this. Thanks!

Aljo.png... Read more
Comment
    EA_Darko on Support Forums - Thread - Direct

Sounds like it me be connction issues @Stretchonutcho so let's take a look here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

Let me know if it helps in any way.


Darko 

Darko.png ...

20 May

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @Anvarheydari 

 

We're not able to assist with banned accounts over Answers HQ. If you haven't submitted 3 disputes, please submit another by following the instructions here. Thank you.

Aljo.png ... Read more
Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @InktzyOnTwitch 

 

We're unable to help with banned accounts over Answers HQ. For more information on bans, as well as instructions for disputing them, please see the article here. Thank you.

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Comment
    EA_Mari on Support Forums - Thread - Direct
@VsIayer Yeah the team is aware. It's happening to me as well and the NVIDIA overlay didn't work for me either.

I am checking with the team on this every day, just bear with us!

Mari.png

Comment
    EA_Pulsar on Support Forums - Thread - Direct

Hey @abcQR249Q1K7j2 

The number of platform accounts you can link and unlink with your EA account is limited. Once you have connected your accounts, you will be unable to disconnect your Steam account for six months. 

Please see this article for more information: How to link Steam and your...

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Comment
    EA_Pulsar on Support Forums - Thread - Direct

Hey @doRado_kot If you don't recognize the account linked to your EA profile, I'd recommend contacting our support team for further assistance. The team will investigate this for you....

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Comment
    EA_Pulsar on Support Forums - Thread - Direct

Hey @ab4r60wiojzd  If your account was hacked, please get in touch with our  support team for further assistance; we will investigate this and help you secure your account. ...

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Comment
    EA_Barry on Support Forums - Thread - Direct

@jadeglass @Shmelya2 

 

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

...

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18 May

Comment
    EA_Mako on Support Forums - Thread - Direct
@Ken_Sheru,

Completely understandable, never hurts to check!

Glad to hear you've figured things out and were already able to get back in-game. Mako.png
Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @Ken_Sheru,

 

This can pop up if you're switching platforms on the same account within a short amount of time, sorry for the trouble.

 

We're looking into ways to reduce that timeframe in the future, but for the time being it's just a matter of waiting a bit longer before trying to log back in on a different platform I'm afraid. 

Mako.png
Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @Llp22z,

 

We currently support the following languages here on AHQ: 

 

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Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @nekotatsun4,

 

Unfortunately we can't look into bans here on the forums, but if you reach out to our terms of service team they'll be able to look into this for you.

EA_QueenBeeAHQ.png



Wees... Read more

17 May

Comment
    EA_Barry on Support Forums - Thread - Direct

@GuwenO-o 

 

 

At the moment the following languages are supported on Answers HQ:

 

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Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @colinbian,

 

Unfortunately we can't help with bans here on the forums. If you want to raise a dispute, I recommend that you reach out to our terms of service team. They'll be able to take a look into this for you.

EA_QueenBeeAHQ.png...

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@96a9e0f726718ff7 

 

You can submit up to 3 disputes. Once ToS has investigated your account 3 times and the ban has not been overturned, it will need to remain in place.

Aljo.png
Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @ciel611,

 

Unfortunately we're not able to help with bans here on the forums. If you've been banned and would like to raise a dispute to try to get unbanned, I recommend that you reach out to our terms of service team. They can take a look at this for you.

EA_QueenBeeAHQ.png...

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Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @saijaku_39,

 

At the moment the following languages are supported on Answers HQ: 

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