Apex Legends Dev Tracker

Hi @hexiwa,

 

At the moment the following languages are supported on Answers HQ: 

• ...

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@chrysabells

Oh great, glad to hear things are back to normal!

Thanks for the update!

@Noramillim No worries and hope you can get to the bottom of what's going on soon.

Best of luck!

@Noramillim I'm sorry about this situation and we get where you coming from, however, nobody here on AHQ and that includes myself, has the power to investigate or lift any banned account.

I have spoken with the ToS team and they have confirmed a backlog on their side, so if you have already submitted a ...

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I am not able to check your account history to confirm the required details, but you can contact our support team so they can check it for you. The response can take from a couple of hours to even a couple of days. 

Hey @Nypize,

 

It looks like your account may have been missed in the larger rollback fix from last month.

 

I'm sending you a DM here on AHQ to confirm some information so we can try the fix here as well. Please check your inbox in the top-right and get back to me there when you can, thanks! 

Thanks for the additional details @Nep002.

I've removed those from the post just to avoid spreading any unnecessary information, but have passed that along to be checked into further.

Hey @CrackCain,

 

That may be directing you to a help article rather than a support option depending on your current account status or the options being selected.

 

Just to be sure, if you're trying to get some help making a change to your account try to create a new case here and select Game Support > EA account > I want to update my EA Account information or I need help logging in to my EA Account.

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Under investigation. Accepting as solution for visibility purposes only.

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Thanks for the posts everyone.

 

Just to get a bit more information as we're investigating, please let us know if you've done any of the following recently.

• Unlinked an account
• Used a new PC
• Requested a refund
• Attempted to purchase Exotic Shards

@traifbest 

 

Try these steps to start a chat with an advisor:

 

1. Go to https://help.ea.com/en/help-home/
2. Type EA Account into the search field
3. Select the EA Account tile
4. Click on See more topics
5. Click on 'I need to update my EA account information'
6. Click on the option for chat

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Hey @hanas4 You can contact our Terms of Service team directly so they can review your account in this regard. 

 

Here are the steps you need to follow to reach them using the webform:  

Get information about...

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Hey @linkxdude,

 

Unfortunately we're not able to look into missing content here on the forums. I recommend reaching out to our live support team about this. They can look into it for you.

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Hi @NM1SLE1A1 

 

We currently support the following languages on Answers HQ: 

 

• ...

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Hey @game760,

Unfortunately there's no way to exchange one heirloom for another.

Wees aardig voor elkaar | Be kind to each other

Hey @angbeatnine,

 

At the moment the following languages are supported on Answers HQ: 

 

•  English
•  ...

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@iitzabstract,

 

Well, that's a little peculiar. Can you try reaching out with this link instead? Hopefully that'll work.

Wees aardig voor elkaar | Be kind to each other

@iitzabstract,

Could you share a screenshot of the message you're getting exactly?

Wees aardig voor elkaar | Be kind to each other

Hey @iitzabstract,

 

Unfortunately we're not able to help with bans here on the forums. But if you'd like to raise a dispute to try to get your account unbanned, you can always reach out to our terms of service team. They can take a look into this for you.

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Hey @SwitchXII,

 

We should be able to help get this fixed up, but we do just need to confirm a bit of info first.

 

I've sent you a DM here on AHQ, please check your inbox for that in the top-right corner and get back to me there when you can. Thanks! 

Hey everyone,

 

We've just released an update that should address this, among other things.

 

Please check for the update and see the full list below, thanks for the patience!