Apex Legends

Apex Legends Dev Tracker




16 May

Comment
    EA_Aljo on Support Forums - Thread - Direct

@96a9e0f726718ff7 

 

How is submitting a dispute not working?

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @96a9e0f726718ff7 

 

We're not able to help with bans over Answers HQ. You'll need to submit a dispute with Terms of Service. To do that, please follow the instructions here. Thank you.

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Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @3927dd,

 

There is a fix we can try for accounts in this situation like yours, but we do need to confirm a bit more information before proceeding.

 

I've sent you a DM here on AHQ, please check that in the top-right and get back to me there when you're able, thanks! 

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Comment
    EA_Mako on Support Forums - Thread - Direct

@INaFuTaI 

 

Again, please do not post content on the forums if it resulted in an account action.

 

We cannot make changes to your account here on the forums, so I'll be locking the thread at this point.

 

As has been mentioned a few times, if you believe an action was place on your account in error, you'll need to appeal with our Terms of Service team using the steps below.

 

...

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Comment
    EA_Pulsar on Support Forums - Thread - Direct
@Fanman235433 If there was another Steam account linked to that EA profile, you won't be able to link a new one. You can still reach out to our support team if you'd like to check your account history, but we cannot promise anything in this case.

EA_PulsarAHQ

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @Lak991115,

 

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute to try to get your account unbanned then I recommend that you reach out to our terms of service team. They can take a look at this ...

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Comment
    EA_Mari on Support Forums - Thread - Direct
@miyakc18 I have merged your thread here as Fuse was unlockable during Season 20 provide completion of Breakout Challenges. Please check the accepted solution above and let us know if you still have questions.

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15 May

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @INaFuTaI,

 

I've edited the post to remove the content that's been actioned in-game. If it resulted in an account action, please don't re-post it on the forums either.

 

While I understand you're saying this was a result of mistranslating a Korean phrase, looking back over the account I do see an email was sent 3 days ago showing the exact language that resulted in the most recent account action.

 

This was the usage of certain English abbreviations for inappropriate remarks which resulted in the action, please take a look back for this email or on your case hist...

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @highshaggy 

 

We're not able to help with missing content over Answers HQ. This is something an advisor is going to need to help with. To get in touch with one, please follow the instructions here to open a case. Thank you.

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Comment
    EA_Pythia on Support Forums - Thread - Direct

@heinhtetwai,

 

please wait 24 hours for the coins to arrive in your account.

 

If it's still not there, please try the suggestions in this thread.

 

The thread is rather old at this point though, so in accordance with our rule about necroposting, I will be closing it now. If the issue persists, please open a new thread. 

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Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia
Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @yhr1224,

 

At the moment the following languages are supported on Answers HQ: 

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14 May

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @GGuu13,

 

I've moved your post out to a new thread since it wasn't related to the topic it was posted in originally.

 

Typically speaking our Terms of Service team would not remove a ban if the activity was confirmed to be coming from this account, regardless of who may have been behind the keyboard at the time. Since you would be responsible for any activity that takes place on your account, that would be why we aren't able to assist in situations involving account sharing. 

 

You're certainly welcome to ...

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Comment
    EA_Mako on Support Forums - Thread - Direct

@Terminat0r4537 

 

Great, once you've submitted a case they will be in touch just depending on how many other cases are ahead of yours in their queue.

 

You can keep an eye on your email or your case history page here to see once they update the case for you. 

Mako.png ...
Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @Terminat0r4537,

 

Sorry to hear this happened. Unfortunately, as you're responsible for the activity on your account, something like this won't typically result in the action being removed as it was still taking place on this account.

 

You're welcome to ...

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Comment
    EA_Mako on Support Forums - Thread - Direct
Hey there,   The language this message was posted in is currently not supported on Answers HQ. At the moment you can get help here in the following languages:   Read more
Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @jilusheni 

 

I'm sorry to say, we're not able to help with banned accounts over Answers HQ. For more information on bans, as well as instructions for disputing them, please see the article here. Thank you.

Aljo.png... Read more
Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @saijaku_39,

 

We currently support the following languages here on AHQ: 

 

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Comment
    EA_Mako on Support Forums - Thread - Direct
Hi @RWtub2,

It looks like this actually took place during an issue back on April 2nd.

I'm sending you a DM here on AHQ with a bit more information to confirm, please check for that and get back to me there when you can. Thanks! Mako.png
Comment
    EA_Aljo on Support Forums - Thread - Direct

@miami_graffer 

 

If you haven't received a response within 48 hours, please submit a new case.

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Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @TruckMan426,

 

At the moment the following languages are supported on Answers HQ: 

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