Apex Legends Dev Tracker

Hi @sikaret09,

 

The instructions in the link above walk you through the process of creating an appeal to have our Terms of Service team look into the situation further.

 

Resetting your password is a good first step if you suspect someone else may have had access to the account, but you'll need to follow the full steps listed above if you'd like to appeal this action.

 

The ban history does not display all types of account actions, so please be sure to keep following the steps under the How do I appeal my lock, ban, or suspension? section in the link above to actually create an appeal.

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Hi @sikaret09,

Only our Terms of Service team is able to investigate and take action on account bans or suspensions.

Are you not able to create the appeal using the steps above, or did you mean the appeal was just declined?

Hey @sikaret09,

 

I'm afraid we wouldn't be able to review or change any account bans here on the forums, sorry.

 

If you believe an account was actioned incorrectly, please get in touch with our Terms of Service team here and they'll be able to review the situation again for you, thanks! 

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Hey @shubiaohong6,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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Hi @7PuPu_lois,

 

At the moment the following languages are supported on Answers HQ: 

• ...

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Hi @NBDPHOENIXX,

If someone has gotten into your account again, the same steps listed earlier should still be accurate and go to active links.

Please follow the same steps on the solution post so our support team can help you get back into your account.

Hi @dayilemeiyousan,

 

At the moment the following languages are supported on Answers HQ: 

• ...

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I'm sorry to hear that you were banned. Unfortunately, we don't have access to the details of your ban, and only our dedicated team can help resolve any disputes. 

Here are the steps you need to follow to reach them using the web form:  

  

Get information about your EA Account lock, ban, or suspension  

 

Please note that if your claim has been denied b...

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Like mana from heaven @EisenPierrot.

 

Not really something that we can help with on AHQ, so the best thing I can recommend is to chat with our live support and they may be able to see where they came from: https://help.ea.com/en/help-home/

Darko

Issues with one game does not mean it is not connection @Stretchonutcho. It's all about bandwidth and if you are seeing issues then it can only be evident in one game.

Darko

Hey @HPOHEA,

 

Sometimes it can take up to 24 hours for your Apex coins to be added to your account. If you still don't have them after 24 hours, I recommend gathering the relevant proof of purchse, and then reaching out to our live support team for assistance.

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Hey @ricky_rachaus,

  If you don't have access to the email address registered to the EA account (including if it's been disabled as in this case), you'll want to reach out to our support team directly so they can help update those account details.   If you create a new case here and select Game Support > EA account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able ... Read more

Hello, @snovianhy 

 

At the moment the following languages are supported on Answers HQ:

 

•  ...

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Hi @dearvivan,

Please contact support directly as mentioned in my prior two posts, as we cannot make changes to your account here on the forums.

Hello, @50355088 

 

You'll need to again dispute the ban on your account. To do that, please follow the instructions here. Thank you.

@dearvivan 

 

The account you're posting from now was indeed created within the past few days.

 

If you've been playing for years, that would be under a different account.

 

If you've only used a single email, it may be the case that your account's email was changed, then you created a new one with the same email when you tried logging in again recently.

 

In any of these cases you'll need to contact support to help recover or update the account information, as we cannot make any changes here on the forums. Thanks!

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Hey @dearvivan,

 

It looks like the EA account you're posting with was just recently created, and the Steam account attached after that point as well.

 

If you had played in the past, it would have been on a different EA account. Please try checking for any other emails or accounts you may have used instead.

 

If you have any trouble locating or accessing the older account, please ...

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Hey @wanwanwanning,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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Hey @zzputinwarriorzz,

 

Unforrtunately we're not able to help with bans here on the forums. If your account's been banned and you'd like to raise a dispute, I recommend reaching out to our terms of service team. They can take a look at this ...

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Hi @xihuanqiqi77,

 

At the moment the following languages are supported on Answers HQ: 

• ...

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