Apex Legends

Apex Legends Dev Tracker




14 May

Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @IcyAlp you can find all the information related to trusted retailers here: https://help.ea.com/en/help/faq/where-to-buy-ea-games-v2/

 

Best of luck with it.

 

Darko

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Comment
    EA_Pulsar on Support Forums - Thread - Direct

Hey @Fanman235433 

To clarify, it is not possible to transfer your game progress between different accounts. If your Steam account was previously linked to another EA account, the progress will not transfer over if you will link it to another EA account. 

The number of platform accounts you can link and unlink with your EA account is limited. Once you have connected your accounts, you will be unable to disconnect your Steam account for six months. 

  

Please see this article for more information: How to link...

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Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @981f0f2d13956c69,

 

Unfortunately we're not able to help with bans here on the forums.  If you'd like to raise a dispute, you can always reach out to our terms of service team. They'll be able to take a look into this for you.

EA_QueenBeeAHQ.png...

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Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @Champion_Nalini,

 

At the moment the following languages are supported on Answers HQ: 

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13 May

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @miami_graffer 

 

This is something an advisor should look into so they can see if there's a ban on the account or not. To get in touch with one, please follow the instructions here for opening a case. Thank you.

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Comment
    EA_Barry on Support Forums - Thread - Direct

@ProdxWhite 

 

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-...

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Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @IcyAlp where did you purchase the points and on what platform?

 

Darko

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Comment
    EA_Darko on Support Forums - Thread - Direct

You will need to direct any questions trusted to your ban to our TOS team @GM-ZeisHautenhttps://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

They are the only ones who can assist. 

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Comment
    EA_cuervo on Support Forums - Thread - Direct

Hey @ProdxWhite,

 

 

 

We currently support the following languages on Answers HQ:

 

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Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @Stretchonutcho with which game is this, on what platform?

 

Have you tried any troubleshooting?

 

Darko

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11 May

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @innocentarrogant,

 

Just to clarify, the ban history page typically shows the general EA account actions, but not all in-game bans or suspensions will show up there, sorry for the confusion.

 

We are not able to review or discuss any account details here, so if you've already ...

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10 May

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @omi_dobb 

 

At the moment the following languages are supported on Answers HQ:

 

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Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @Hi_Library,

 

We currently support the following languages here on AHQ: 

 

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Comment
    EA_Mari on Support Forums - Thread - Direct
@theJoonius Thanks for letting us know and I'm glad it's now fixed for you! Hope you're enjoying Season 21 so far Wink

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Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @JasenCCKK,

 

We currently support the following languages here on AHQ: 

 

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09 May

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @jg2z9z3rrv41 

 

Are you saying there's a console account linked with your EA account that you don't recognize? If so, an advisor is going to need to help with that. To get in touch with one, please open a case using the instructions here.

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Comment
    EA_Mari on Support Forums - Thread - Direct

Hey folks,
The team is aware and tracking this. Thanks for reporting as well 🤗

 

 

Edit: This should now be resolved! 



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Comment
    EA_Mari on Support Forums - Thread - Direct
@Creepssn Hey there,

Can you record a clip of this happening and attach it here?

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08 May

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @Refis2089 

 

I would recommend reaching out to our support for further account assistance. 

 

Create a support ticket on our help site with this link.

 

We are unable to assist with account-related issues on AHQ, If you believe someone else may have accessed your account you will want t...

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Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @rukana0822,

 

We currently support the following languages here on AHQ: 

 

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