devtrackers.gg
Hi @ren-yukkuris,
At the moment the following languages are supported on Answers HQ:
Read more
Hey there,
Exploits using configs are certainly something that's been looked into in the past, such as the mention in the tweet below. Thanks for making sure this was on our radar!
Just as a heads up, I've removed the link to avoid spreading that information around further, much appreciated!
UPDATE: 08/05/24:
Hey folks, we are listening and I have passed your concerns to the team. Once we have any updates on this, I will let y'all know.
Thanks for sticking with us! 🤗
Marked as solution for visibility purposes only, as this is still being investigated.
Hey folks, Thanks yall for reporting this here. We have tested it here on our end and gifting the BP and store content looks to be fine for progressing the challenges.
Just to clarify, gifting the Battle Pass only counts once towards the challenge, so sending it 2-3x to friends doesn't give you 3 points towards the 6 needed to complete.
If you still have questions, please let us know!
...
Read more
Sorry, but we do not grant any game content.
I am glad to hear that the problem was fixed. Thanks for letting us know.
As for the suspension of your account, we cannot make any changes here in the public forums. If you would like to appeal the sanction, our Terms of Service team specializes in handling such disputes.
Here are the steps you need to follow to reach them using the web form:
Get information about your EA Account lock, ban, or suspension ...
Read more
Hey @machiiii the process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
Hey @BenziCat,
While you're certainly not expected to remember everything, we do expect the account owner to be able to provide certain details about an account, including some things that should never change such as the date of birth of the registered account owner.
Ultimately, if our support team cannot verify enough information about an account, for security reasons they will not be able to make changes.
This is not something we can help update on the forums however, so please ...
Read moreHey @BenziCat,
As a heads up, I've edited your post to remove the support chat details and to change the font to a normal size so the post can be read.
Sorry to hear someone else had gotten into your account. To be clear, your account was not hacked by EA, but it certainly appears someone had access to your login information and had made some changes in the past. Our support team actually locked the account to prevent further changes from occurring until we could verify the proper account owner. This is why you weren't able to make additional changes to the account. Because of that, and since you no longer have access to the email registered to the account, our support team will need to verify some additional details before any changes can be ... Read more
