Apex Legends Dev Tracker

Hey @xxdinoss I am sorry to hear you are experiencing trouble with your account. I recommend contacting our support team through our website, as we are unable to access your account details on this public forum.

To create a new case and initiate a chat, please follow these steps:

Visit our website ...

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18 Apr 08:08 EA_Pulsar on Support Forums - Thread - Direct

Hi

We currently support the following languages on Answers HQ:

English
...

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17 Apr 19:58 EA_Aljo on Support Forums - Thread - Direct

Hello, @KaneAK

At the moment the following languages are supported on Answers HQ:

...

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17 Apr 17:17 EA_Lanna on Support Forums - Thread - Direct

Hi @mikuuX,

At the moment the following languages are supported on Answers HQ:

...

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17 Apr 17:01 EA_Lanna on Support Forums - Thread - Direct

Hey there,

If your account was banned accidentally, that's super sucky! I'm so sorry to hear that. As a member of the forum team, while I can't access TOS cases or overturn bans, I can offer some advice as it sounds like you genuinely think there may have been a mix-up here.

It'd be worth reaching out to the TOS team again. Let them know why you suspect there may be a misunderstanding. For example, you mentioned feeling it could be related to a data error during an APEX update. Whatever it is, lay out your points clearly and logically - just like you've done here and a member from the TOS will look into it again for you.

By the way, your thoughts on the appeals process are insightful. TOS are always looking to improve and your feedback helps with that. I'd suggest adding those at the end of your appeal with the TOS team so they can take note of them internally.

I hope you get great news back,

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17 Apr 16:49 EA_Barry on Support Forums - Thread - Direct

@KYO-6_six

At the moment the following languages are supported on Answers HQ:

...

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17 Apr 07:57 EA_Pythia on Support Forums - Thread - Direct

Hello @fatvmo385707,

At the moment, the following languages are supported on Answers HQ:

English
...

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16 Apr 19:58 EA_Mako on Support Forums - Thread - Direct

Hey @mzzz_218,

Please be cautious with what information you're sharing on the forums, as these are public and visible to anyone. I've edited your post to remove the attachments and some other personal details.

As you mentioned, the account was temporarily locked because someone else appears to have gained access to the account. If you haven't already, please be sure to go through as many of ... Read more

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16 Apr 18:44 EA_Mako on Support Forums - Thread - Direct

Hey there, The language this message was posted in is currently not supported on Answers HQ. At the moment you can get help here in the following languages:

English
...

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16 Apr 18:39 EA_Mako on Support Forums - Thread - Direct

Under investigation. Accepting as solution for visibility purposes only.

Hey folks,

We are aware some Battle Passes appear to be reset or have missing progress. We're also looking into some reports of other content appearing that wasn't previously owned.

We'll share more information once we have any updates on the situation, thanks for hanging in there in the meantime!

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16 Apr 17:38 EA_Mako on Support Forums - Thread - Direct

@LeBron_Jvmes,

Great! Always happy to clarify, thanks for the patience while we're working on the issue.

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16 Apr 17:11 EA_Mako on Support Forums - Thread - Direct

Hi @LeBron_Jvmes,

We're still working on the issue itself currently. Are you able to try the workaround posted above to change your console language?

That should let you play in the meantime, but is only a temporary workaround until we get this fixed up.

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16 Apr 12:32 EA_Mari on Support Forums - Thread - Direct

@XxMissCloxX Sorry to hear this happened to you and your friends. We have received similar reports from other players and the team is now tracking this.

Thanks for sticking with us!

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16 Apr 09:09 EA_Pythia on Support Forums - Thread - Direct

Hello @Verziaa,

you're guaranteed heirloom shards every 500th pack. So if you haven't gotten them yet, that means that you're still below the 500th pack. Of course, there is a chance of getting heirloom shards beforehand as well, in which case the counter would reset.