Apex Legends Dev Tracker

@lonkleviosaaa 

 

Please make contact with an EA Game Advisor for assistance.

Click the following link to get started:

https://help.ea.com/help/faq/using-ea-help/

Thanks.

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Hey @xdbbb6,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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Hey folks, thanks for the posts!

 

This is being looked into by the team.

Hi @pixlheart,

If you have a negative coin balance, that means a refund was provided but your account had already spent the coins.

If you didn't request the refund, you'll want to check with Microsoft or anyone else who may have had access to the account to make that request on your behalf.

Any coins added to the account in the future would go towards repaying that negative value before being available for use on the account.

Hello, @YingYingYingYo 

 

At the moment the following languages are supported on Answers HQ:

 

•  ...

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Hi there, @frozenyuri28 

 

I'm sorry to say, we're not able to help with banned accounts over Answers HQ. Unfortunately, if you've already submitted 3 disputes, there's nothing else that can be done as ToS has performed multiple investigations and could not find anything that warrants overturning the ban. More information on banned accounts can be found in the article ...

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Hello, @updatebom 

 

At the moment the following languages are supported on Answers HQ:

 

•  ...

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Hello, @fqgqge51351 

 

At the moment the following languages are supported on Answers HQ:

 

•  ...

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Hi @sparks13 

 

If our support has or is currently looking into something then we may need to simply wait from here. 

 

Thanks!

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP bu...

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Hi @Phonerax1,

Sorry to hear you had accidentally unlocked another legend with the wrong currency.

I'm afraid once that's selected and confirmed however, we aren't able to remove that to refund or exchange the coins for tokens unfortunately.

Hey @Buddylightyear,

 

I'm afraid heirlooms and other in-game purchases aren't able to be refunded or exchanged once the purchase is made, sorry.

 

I'd definitely suggest keeping an eye out for official news here for any other information as leaks can often be wrong, misleading, or incomplete.

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Hi @sparks13 

 

Have you already reached out to our support to take a further look?

 

How to use EA Help

 

Cheers!

 

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Hey @bimuxianyu,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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Hey @XxpejayxX,

 

Have you already tried reaching out to our live support team to see how they can help you with this?

Wees aardig voor elkaar | Be kind to each other

@RHC_QHU777 

 

We can't help over Answers HQ. Only ToS can investigate an account and possibly overturn the ban. You can submit up to 3 disputes. So, if you haven't used up all 3, you're welcome to submit another dispute. ToS will perform another investigation and let you know what the outcome is.

Hi there, @RHC_QHU777 

 

I'm sorry to say, we cannot help with banned accounts over Answers HQ. You'll need to submit another dispute if you haven't done this 3 times already. More information on bans, as well as instructions for disputing the ban can be found here.

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Hey @getbetterfnc,

Please note that some platforms use different Wallets, so you may not be able to use your Apex Coins across all platforms. Once you’ve bought an item, it’ll be available on all platforms. You can find more information here.

Hey @NAHGNIW,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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Hey @Azerlee,

 

For more sensitive topics like this, feel free to DM either myself, @EA_Mari, or another CM and we'll make sure that information makes its way to the proper team.

 

Thanks again! 

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Hi @chenguodegang,

 

At the moment the following languages are supported on Answers HQ: 

• ...

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