Apex Legends

Apex Legends Dev Tracker




13 Feb

Comment
    EA_Kent on Support Forums - Thread - Direct

Hi @LordNumNums

 

We have been looking into the reports of performance issues since the Season 4 update went live. The team has been investigating the issues, but unfortunately we don't currently have a time frame on when it might be resolved. Hopefully we'll have this sorted out soon. 

 

I appreciate you sticking with us while we look into it. 

 

 

/Kent

Comment
    EA_Kent on Support Forums - Thread - Direct

Hey @RandomBlackCat

 

I moved this over to the Technical Issues board.

 

In a lot of cases I've seen those Game Logic errors are happening due to a connection issue of some kind. There's a few things we can try that may help with this. A good place to start would be the ...

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Comment
    EA_Kent on Support Forums - Thread - Direct

Gotcha, thanks for letting me know! Glad to hear it's working for you now. 

 

 

/Kent

Comment
    EA_Kent on Support Forums - Thread - Direct

Hey @MassiveVernon

 

I actually ran into this issue myself on the store right after Season 4 went live, but it went away for me after I selected the items on the store. It seems like it was able to download the missing assets once I chose them. 

 

I'm not sure why it's not allowing you to choose anything from the store in this case, though. Does it let you even highlight anything on that page? 

 

 

/Kent

Comment
    EA_Kent on Support Forums - Thread - Direct

Hey @xXBomber-BfdXx

 

I know it can definitely be frustrating to deal with crashes like this. There are a few different things we can try that might help out with the Game Logic error you've been seeing. First, let's start with some connection troubleshooting. When you have a chance please run through the ...

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Comment
    EA_Kent on Support Forums - Thread - Direct

Hey @Vondage

 

All the details we have regarding tournaments in Apex Legends can be found over at the official website: https://www.ea.com/games/apex-legends/community-tournament-guidelines

 

If you have any more specific questions about running a tournament...

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Comment
    EA_Kent on Support Forums - Thread - Direct

Hey @Midnight9746

 

These performance issues are something that the Apex Legends team has been tracking since the Season 4 update. Hopefully we'll have a fix for this soon, because I know it's been pretty frustrating to deal with. 

 

Thanks for being patient with us on this. 

 

 

/Kent


12 Feb

Comment
    EA_Kent on Support Forums - Thread - Direct

Hey @greenfear91

 

Were you playing a different platform other than PC? If so, your progress would not carry over between platforms. I'm afraid that you'll be starting up on a fresh account if you start playing on a different system. 

 

 

/Kent

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Comment
    EA_Kent on Support Forums - Thread - Direct

@Cre47ioN wrote:

Setting / update and security / recovery / reset this PC / keep my files. That worked for me just had to reinstall origin and apex


Thanks for the heads-up! 

 

@HI5TORRY

 

Were you able to try these steps a...

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Comment
    EA_Kent on Support Forums - Thread - Direct

Thanks for following up!

 

I'd like to try running through some troubleshooting steps to see if we can help out with this here. First I'd recommend running through the basic connection troubleshooting steps over at the EA Help website. Those can help out with a lot of different issues, and I would like to see if it makes a difference with this as well. 

 

If you're still seeing the same issues after that I'd recommend checking out the platform specific steps as well: 

 

- ...

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10 Feb

Comment
    EA_Aljo on Support Forums - Thread - Direct

@Roasted_Giblets 

 

You'll need to submit a dispute with Terms of Service to see if they can lift the ban. Please see this article for more information: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts.

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @Roasted_Giblets.

 

Can you give me some more details? What happens when you try to play? I'm not seeing any issues with your account so it shouldn't be disabled.


07 Feb

Comment
    EA_Kent on Support Forums - Thread - Direct

Hi @gtnz5211

 

Were you able to try repairing the game? Are you still seeing the same error as before? 

 

 

/Kent

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Comment
    EA_Kent on Support Forums - Thread - Direct

Hey again @JonnySp33d

 

Did you have a chance to try setting up a static IP for your Xbox? Are you still having any sort of crashes? 

 

/Kent

Comment
    EA_Kent on Support Forums - Thread - Direct

Hey all. 

 

I know it can definitely be frustrating when you're running into crashes like this, especially right at the start of a new season. I'd like to try running through some troubleshooting here to see if we can help get this fixed. 

 

First, have you had a chance to try repairing the game in Origin to see if that helps at all? If you right-click on Apex Legends in your Origin Library you should see a Repair option when the menu pops up. Give that a try and let me know how it goes when you can. Thanks!

 

 

/Kent

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Comment
    EA_Kent on Support Forums - Thread - Direct

I'm afraid I haven't heard if there are plans to bring back solos or duos in the future. I know they're both something that the community has been asking about for a while now, but we don't have any updates on that at the moment. 

 

If it is something that's brought back we'll most likely have an announcement to share with everyone. I'd recommend keeping an eye out on the Apex Legends Twitter page for announcements on future updates and new stuff coming to the game. 

 

 

/Kent

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06 Feb

Comment
    EA_Kent on Support Forums - Thread - Direct

Nice! I'm glad to hear that. 

 

 

/Kent

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Comment
    EA_Kent on Support Forums - Thread - Direct

Hey @xXDamonBradXx

 

No problem! How's it been going today? 

 

 

/Kent

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Comment
    EA_David on Support Forums - Thread - Direct

Hi, as you work through a Battle Pass Apex Coins and Crafting Materials will be earned in increments, and will total up to 1k coins and 1.2k coins if you complete the pass. Well technically you just need to hit some point in the mid-90s, but I can't remember the exact level off the top of my head. The coins/materials aren't granted as a lump sum at completion of the pass. 

I hope this helps to clear things up. Cheers!