Apex Legends Dev Tracker

Hi @JonnySp33d. 

Let's take a look and see if we can help out with these crashes here. Since you've got multiple consoles on the same wifi connection we might be looking at an IP address conflict. I've seen that happen in some cases. Setting a static IP address on your consoles might help out with that. 

For more details on how to set a static IP check out the Microsoft Support ...

Hi @gtnz5211. 

I've seen this same error come up from time to time. Can we try running through some steps to see if we can help fix that here. First, can you try repairing the game in Origin to see if that helps at all? 

If you right-click on Apex Legends in your Origin Library you should see the Repair option in the menu that comes up. Let me know if you're still running into the same error message after that.

/Kent

...

@DRTJZL 

Great! I'm glad that helped. You still shouldn't be disconnecting that often though. Out of curiosity, are you on a wired or wireless connection?

I believe it's:

Tier 3: Play in the first week

Tier 2: Play in the first month

Tier 1: Play in the first year

As Season 1 started on March 18th, that would get the tier 1 badge. 

Hey, are you guys trying to squad up for ranked or normal? If you play a game of ranked solo first (good luck with randoms) does that change anything?

Hey @shpetim02. 

I think you might have misunderstood how those rewards work. That just means that you would earn up to 1200 coins or crafting metal throughout the course of the Battlepass by leveling it up. It doesn't mean that you would receive all of that at once. As you level up your Battlepass you continue earning rewards, so by the end of it you could potentially earn those amounts of metals and coins if you max it out. 

/Kent

...

Gotcha. We should try running through some steps to see if we can help fix this here. 

When you've got a chance I'd recommend starting with the Xbox troubleshooting steps to see if that helps at all. Let me know if you're still running into the same issues afterward. 

/Kent

Hey there. 

I'm afraid that an account ban or suspension isn't something that we can help with here on Answers HQ. When you have a chance please reach out to the Terms of Service team so they can take a look. They would need to determine if the ban can be overturned. 

For more details on how to submit a case with them check out the EA Help website. 

/Kent

Hello, @Bestburrito4u.

What system are you playing on? Thanks!

Hey @xXDamonBradXx. 

Can you give me a bit more info on what's been happening with these freezes? Which platform do you play on? Does it seem like it's happening at a certain spot in-game, or is it just random? Are you seeing any sort of error messages at all? 

Thanks!

/Kent

Hi, the S4 trackers are unlocked for the first 13 free levels of the Battle Pass. Once anyone hits level 13 of the BP they should have all the trackers, with Octane's being the last. Outside of those who paid to boost, very few folks will have gotten to level 13 of the BP at this stage so you likely won't see it as a commonly held badge until next week. 

Excellent! Thanks for letting me know that helped. 

/Kent

@Young_Lewd Thanks for the update. It should be sorted for everyone now. 

@Roskox 

Your machine may be trying to use the video processing on your CPU rather than your GPU. Please try these steps to help prevent that:

1. Open the nvidia Control Panel
2. Click Manage 3D settings
3. Click the Program Settings tab
4. Click the Add button
5. Select the game from the list or click browse and navigate to C:\Program Files (x86)\Origin Games\Apex\r5apex.exe
6. Select r5apex.exe and then Open
7. Customise individual settings if you like
8. Exit nvidia control panel and try playing.

Additionally, try this for a potential performance boost: ...

Hey @Belluh_TrixXx. 

We've sent up some reports of this issue for investigation. In the meantime you should still be able to purchase coins by going directly to the PSN Store instead of trying to purchase them in-game. 

/Kent

Gotcha. Can you also try clearing out your Origin cache for me to see if that helps as well? For more info on how to clear the cache check out the EA Help website. 

Let me know if it's still happening after that. 

/Kent

Moving this over to the feedback board. 

/Kent

Hey @Midnight9746. 

Have you checked your Origin settings to see if the Automatically start Origin option is enabled? If you open the settings and click on the Application tab you should see a section called Start-up Options. Try disabling this option if it's currently active. That should prevent the Origin client from starting up automatically when Windows boots up. 

Let me know how it goes when you can. 

/Kent

Hey @RDGZ4. 

Uninstalling the game wouldn't reset your account. Your inventory in Apex Legends is saved on the server, so even if you uninstall and reinstall the game you should still have all your stuff. 

Is it possible that you might have been playing on a different account before now? Do you have any other accounts on your Xbox that you use to play games? 

/Kent

If you're still not able to see anyone on your Origin friends list can you try clearing out your cache to see if that helps at all? You can find more details on how to clear it over at the EA Help website. 

Let me know if you're still having any trouble seeing your friends or sending out invites afterward. Thanks!

/Kent