Apex Legends Dev Tracker

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@Cheese185 wrote:

Ok thank you for the information. I didn’t know if my email wasn’t working or if my browser wasn’t working and I couldn’t see a response to my case but I’m glad to hear it’s still in the works.😂 Thanks for the update.

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You're welcome! 

 

 

/Kent

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Hey @Cheese185. 

 

I took a look at the case you created and I can see that it's been escalated for further investigation. The team will review your account and follow up with you via email as soon as possible. Unfortunately we don't have a way to see how long that might take. It can vary depending on the case volume the Terms of Service team is investigating. 

 

At the moment I can only recommend sitting tight and waiting to hear back. I wouldn't recommend updating your case or creating more cases as that could actually increase the length of this investigation. Thanks for being patient on this. I know it can be rough...

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@herRedLeftHand wrote:
@EA_Kent HI Kent, both are installed on the same drive (my basic C: drive). What's really weird is that it never ever happened until season 4 came out. And it only happens first time I log in to Apex and always within 2 minutes. What I do now is start Apex, click 'c...

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@viphellfire95 wrote:

yes it's apex overdrive, thanks for the help

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You're welcome! 

 

 

/Kent

@Zenkath 

 

Great, thanks for letting us know what helped you.

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@notouch91 wrote:
@EA_Kent Reinstalling the game - did not help

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Thanks for giving that a shot. I'll forward this up for a look. 

 

 

/Kent

Hi @Routapora. 

 

Were you able to try running through any of the steps I suggested? Are you still seeing any connection issues at all? 

 

 

/Kent

Ah, gotcha. Thanks for letting me know. 

 

One thing that might help would be changing your DNS. The DNS is basically the address book that your device uses to determine its route to its destination. I've seen cases where using a different DNS can help with various issues, and if this is connection-related it might do the trick. 

 

To update the DNS on your Xbox follow the steps below: 

1. Open up your Xbox Settings and go to Network. 

2. Select Network Settings, then go to Advanced Settings. 

3. Select DNS Settings and choose Manual. 

4. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary. (These are the public Google DNS domains). 

5. Exit the menu, and your Xbox should test your internet connection. 

 

Let me know how that goes when you ca...

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Hi @throwmeanadd, I've merged your thread in here so we can keep ann information on this together.

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Hey @viphellfire95. 

 

Was this a Bangalore skin? It might have been one of the skins that was recently disabled due to an issue: 

 

 

If it's a different skin let me know. Thanks!

 

 

/Kent

 

Nice! Thanks for letting me know it was able to finish downloading. 

 

 

/Kent

No worries @leeyongjunsgmy. The best thing to do is to see this as a learning experience and put a password on your system. It won't get you back into APEX Legends but it can stop the issue occurring again with another game.

 

Darko

Some patches went out not long ago across all platforms that should have helped with the worst of the lag issues. If you're still having trouble we should try running through some troubleshooting to see if we can help with that. 

 

First, would you be able to grab a DxDiag so we can take a look? For more info on how to pull one up check out the EA Help website. Once you have the file you can attach it to this thread. 

 

Thanks!

 

 

/Kent

Hey @leeyongjunsgmy the best thing to do is to speak to our Terms of Service team.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

1. Click ...

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Hi, it looks like a couple of Bangalore's skins are inaccessible right now. Presumably this is due to a display glitch which could prevent her from rendering properly. 

 

We'll let folks know when there's an update for this, but for now you'll need to use a different skin. 

Hi, the difference in coins will be sent out to those who purchased the Lovefinder charm before the price change.

 

https://twitter.com/PlayApex/status/1229919126778310657

Hey, thanks for the post.

You'll be refunded the difference in price, so you should see the 400 AC difference show up soon. 

Hey @theagonistxxx. 

 

If you'd like to dispute this please reach out to the Terms of Service team so they can take a look. They would need to review your account to determine the next steps. For more info on how to contact them check out the EA Help website. 

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Hey @LeonardoMathtwt. 

 

Account bans are not something we can investigate here on Answers HQ. If you've been banned I can only recommend reaching out to the Terms of Service team so they can review the account. You can find more details on how to reach them over at the ...

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Hey @Routapora. 

 

I moved this over to the technical issues board. 

 

I know it's rough to get hit with a leaver penalty due to a disconnection. We should try going through some steps to see if we can help prevent more disconnections like this from happening to you again in the future. 

 

The best place to start would be with the ...

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