Apex Legends Dev Tracker

Hi @vulgatron, 

 

It would be best to reach out to the EA Help team so they can take a look at your account. Unfortunately that isn't something we would be able to help with here on Answers HQ. 

 

You can find more details on how to set up a case with them at the EA Help website. You can also ...

Read more

Hey there,

I see you've already sent in a case to have our ToS team look into this further, so you'd need to wait to hear back from them in this situation.

Hey @DeekityTTV, 

Thanks for reaching out!

 

Do you know if either you or your friend are playing on a child account? 

@DionneJ Does this happen consistently in Duos, or was it in the one match?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hi @Ttv_ActiveBenn 

 

When you launch Apex, do you get sent into the game or are you getting an error message?

 

The process should look like this once you first launch a game on steam that requires you to link your Origin account. 

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too but... Read more

Hey @Bekarell,

If you've already created a case to have this looked into, our ToS team will review the account and reach back out via email as soon as that investigation is complete.

Thanks for the patience while we're taking a look!

Hi @wimschoonenberg 

 

Does this happen every time you tried to load into arenas on the party crasher map? Do you have the game installed on the internal or an external drive?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hi @fengxifengxi,

I'm afraid the forum staff aren't equipped to help with banned cases. It would be best to get in touch with the Terms of Service team by filling out the webform. Please check out this EA Help guide for guidance on how to do that: How to get more information about my ban or suspension: ... Read more

@TommyMimosa Hey, I think there's a (wholly reasonable) mixup here, the G7 skin that was unlocked in this case was Cold Justice rather than In The Mist.

Cold Justice has a slightly different shade of blue for the tape, and whiter "camouflage", but they appear to be quite similar at a glance.

Thanks for the post, I hope this helps to clear things up.
... Read more

Hey @Rectlyy,

 

In this case you'd still need to reach out to our Terms of Service team to have them take a look at this further.

 

If you haven't already done so, you can appeal through the steps over on this page to get started with that process. 

... Read more

Hi @NxverPeekDxddy, 

If you have already please reach out to the EA Help team so they can take a look at your account. I'm afraid that isn't something we'd be able to help with here on Answers HQ. 

 

For more details on how to set up a case with them check out the EA Help website. 

... Read more

Glad to hear that there are improvements, if you could upload a Dxdiag so wee can see what hardware and drivers you are using. @Petrolobos

/Atic

---------------------------------------------------------------------------------------------------

* Tag me with @EA_Atic if you are responding to me. ...

Read more

Hi @BeelzebubCY 

 

Can you try going through our Basic connection steps, and our steps based on your platform?  

 

• PC ...

Read more

@mrvin6 

 

If you run into any more issues please make a new post and we can provide any relevant information available on the issue.  

 

Or you can reach out to an advisor with the contact information below.  

 

• EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.    
...

Read more

Hey @re4579 

 

Thanks for the update, we have made some recent changes wanted to see if this is still occurring?

 

If so to confirm have you tried running in a Clean Boot?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button -... Read more

When playing how's the temps on the PC also how's the GPU usage when playing? @takedamitsunari

/Atic

-------------------------------------------------------------------------------------------------------------------------

* Tag me with @EA_Atic if you are responding to me. ...

Read more