Apex Legends

Apex Legends Dev Tracker




20 May

Comment
    EA_Pulsar on Support Forums - Thread - Direct

Hey @doRado_kot If you don't recognize the account linked to your EA profile, I'd recommend contacting our support team for further assistance. The team will investigate this for you....

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Comment
    EA_Pulsar on Support Forums - Thread - Direct

Hey @ab4r60wiojzd  If your account was hacked, please get in touch with our  support team for further assistance; we will investigate this and help you secure your account. ...

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Comment
    EA_Barry on Support Forums - Thread - Direct

@jadeglass @Shmelya2 

 

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

...

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19 May

Comment

@acgsinge,

 

At the moment, the following languages are supported on Answers HQ: 

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Comment

Hello @acgsinge,

 

please contact EA Support to dispute your ban. We don't have access to account information in the forum and are unable to help you with this issue here.

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Bitte s... Read more

18 May

Comment
    EA_Mako on Support Forums - Thread - Direct
@Ken_Sheru,

Completely understandable, never hurts to check!

Glad to hear you've figured things out and were already able to get back in-game. Mako.png
Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @Ken_Sheru,

 

This can pop up if you're switching platforms on the same account within a short amount of time, sorry for the trouble.

 

We're looking into ways to reduce that timeframe in the future, but for the time being it's just a matter of waiting a bit longer before trying to log back in on a different platform I'm afraid. 

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Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @Llp22z,

 

We currently support the following languages here on AHQ: 

 

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Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @nekotatsun4,

 

Unfortunately we can't look into bans here on the forums, but if you reach out to our terms of service team they'll be able to look into this for you.

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Wees... Read more

17 May

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @p1ckypick 

 

Unfortunately, we're not able to help with banned accounts over Answers HQ. If you haven't already submitted 3 disputes, you're welcome to submit another by following the instructions in the article here.

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Comment
    EA_Barry on Support Forums - Thread - Direct

@GuwenO-o 

 

 

At the moment the following languages are supported on Answers HQ:

 

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Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @colinbian,

 

Unfortunately we can't help with bans here on the forums. If you want to raise a dispute, I recommend that you reach out to our terms of service team. They'll be able to take a look into this for you.

EA_QueenBeeAHQ.png...

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@96a9e0f726718ff7 

 

You can submit up to 3 disputes. Once ToS has investigated your account 3 times and the ban has not been overturned, it will need to remain in place.

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Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @ciel611,

 

Unfortunately we're not able to help with bans here on the forums. If you've been banned and would like to raise a dispute to try to get unbanned, I recommend that you reach out to our terms of service team. They can take a look at this for you.

EA_QueenBeeAHQ.png...

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Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @saijaku_39,

 

At the moment the following languages are supported on Answers HQ: 

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Comment

@sirsinkalot,

 

I've done a bit of digging and I can't seem to find anything official on that front, but there are a few fan-accounts where they've posted an image of the level 1,000, 1,500 and 2,000 badges.

 

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Wees aardig vo... Read more

16 May

Comment
    EA_Aljo on Support Forums - Thread - Direct

@96a9e0f726718ff7 

 

How is submitting a dispute not working?

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @96a9e0f726718ff7 

 

We're not able to help with bans over Answers HQ. You'll need to submit a dispute with Terms of Service. To do that, please follow the instructions here. Thank you.

Aljo.png... Read more
Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @3927dd,

 

There is a fix we can try for accounts in this situation like yours, but we do need to confirm a bit more information before proceeding.

 

I've sent you a DM here on AHQ, please check that in the top-right and get back to me there when you're able, thanks! 

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Comment
    EA_Mako on Support Forums - Thread - Direct

@INaFuTaI 

 

Again, please do not post content on the forums if it resulted in an account action.

 

We cannot make changes to your account here on the forums, so I'll be locking the thread at this point.

 

As has been mentioned a few times, if you believe an action was place on your account in error, you'll need to appeal with our Terms of Service team using the steps below.

 

...

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