Rainbow Six Siege

Rainbow Six Siege Dev Tracker




14 Feb

Comment
    Ubi-Havoc on Support Forums - Thread - Direct

Hey @TTV-Blazer_135 thanks for sharing this clip. I would like to get a bit more information on this to help look into things. Has there been other maps that you've seen this same sort of behavior on in regards to your shots registering? Is there any chance that this location is affected while your bullets register in different areas instead? Just to rule out the possibility of a visual issue I'd also recommend trying our ...

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13 Feb

Comment
    Ubi-Havoc on Support Forums - Thread - Direct

Hello there @REKRUT__MAlN and welcome to Discussions. You've reached the forum page for English language support, and if you prefer you can post on the dedicated German language forums over here. If my translation is correct, the issue you are experiencing with small freezes during gameplay on PC is an issue...

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Comment
    Ubi-Havoc on Support Forums - Thread - Direct

Hey everyone thanks for updating this thread! I've taken a look into your cases and it seems like this error appears specifically when inviting a friend playing on Xbox to join you while on PC. If this is accurate to what you're experiencing I am sorry to say that currently Rainbow Six Siege supports crossplay between Playstation and Xbox consoles, or between PC, Stadia and Luna. This would mean that it is not possible to invite friends on Xbox to play while you are on PC. We have a bit more information here if needed.

If there is anyone who is seeing this error while inviting a friend on the supported platforms please let me know!

Comment
    Ubi-Havoc on Support Forums - Thread - Direct

@Steve64b Awesome, glad to see these steps worked for you to get back to Far Cry 6! Please feel welcome to reach back out if you see any other errors.

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    Ubi-Havoc on Support Forums - Thread - Direct

Heya @MauricioR1512, chiming in to say that you may be able to call your ISP and inquire about any restrictions on VOIP/SIP communications. Let us know if we can provide any extra assistance!

Comment
    Ubi-Havoc on Support Forums - Thread - Direct

@nemuru_yuki happy to hear this helped to fix this issue for you, thanks for stopping by to confirm! Big thank you to @Zunni4KK for your resolution! 😊...

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Comment
    Ubi-Havoc on Support Forums - Thread - Direct

@KMDavis73075 While I can understand it may not be ideal, it does appear the fix for this issue you've already found by clearing cache and cookies before accessing the website. I do see you mention using Chrome, which does have options to manage cookies (such as ...

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Comment
    Ubi-Havoc on Support Forums - Thread - Direct

Hey there @JJ_NEWMAN1 sorry to hear that this skin is missing after completing Article 5. This is an issue that the development teams have been made aware of and are currently investigating! I've passed along your report to help aid in their review and I appreciate your patience in the meantime. Please keep an eye out on the ...

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10 Feb

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @ImThat_0701

I've deleted the previous comment as it's not necessarily true that we can't do anything about this. It may not be possible due to the amount of time that has passed, but we can at least speak with the game team to see if we can get it recovered.

Please can you let us know the platform you previously played on (and play on now) as well as when you last played the game roughly?

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @BrazilianMike

There's nothing we can do over the forums for this I'm afraid as we can't discuss anyone's account details, or what's on it, on the forums. Especially someone else's account.

Please let them know we can look into what has happened, but they'll need to reach out on one of the channels below and let us know their account info (email and username) and Twitch account username.

...

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Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

Can you let us know if you are using a VPN at all?

And which server you are connected to?

Are you playing solo or in a group with friends?

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Tekko_3

It seems like you are just signed in to the wrong account. If you can't remember having another account (or the details for it), we can help you recover it, but not on a public channel like the forums, so please reach out through one of the options below so we can help you locate the correct account to login to. 

Support Ticket & Live Chat (when available)
...

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Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @LeehA

I'll pass your account details on in our bug report about this issue and let the dev team know this is still happening for players.

@Arrow_VI I pass...

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Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @YSH_SOSAubi

Thanks for trying that. I see we do have a reopened investigation into this error code. Usually it ends up resolving itself over time and seems to have you stuck in a creating squad status.

Could you try having your friend invite you to game so you get a notification and accepting the invite from there and seeing if this puts you straight through to getting in the game?

If unsuccessful again, could you also let me know if this is the account having the issue (the one you have posted this thread on), and also the time and date...

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Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @karbo-o

I'm sorry to hear you are unable to purchase credits. Can you try clearing your cache and cookies in your browsers settings, or using a different browser, and a different payment method?

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Kr1pt1c-FL

I'm sorry to hear it's been so long since you've had a response. We do have a large backlog of tickets at the moment and can only reply in the order they are passed through to us. I saw you have 2 ticket and your first ticket wasn't in English either so that may have something to do with it due to the availability of agents who can support that specific ticket. I've assigned the correct subject to both of your tickets but unfortunately I can't handle such issues over the forums, so you'll need to await a reply on the ticket. They won't get forgotten, don't worry.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @EdgxLord

I'm sorry to hear that. Please could you post your system specs and let us know if you have the issue in Vulkan and DX versions?

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Annihilate_YOU

We've got a support article describing how to appeal a permanent ban, linked here.

Please be aware that any temporary bans cannot be lifted.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @MEEEEEEDIC

Yeah, its a bundle of the 2 games, so that's why it will have added it again there.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @nosko_

Thanks for sharing your desire for it too.