Rainbow Six Siege

Rainbow Six Siege Dev Tracker




10 Feb

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @NyannFire

We've passed on feedback for that previously and have never heard any plans to add support for Linux I'm afraid.


09 Feb

Comment
    Ubi-oof on Support Forums - Thread - Direct

Hey @Immunetosound! I am sorry to hear that you've had a frustrating experience with the support process and I would like to help if I can.

To clarify, support cases are handled by the support team and it is highly unlikely that a case will be worked from start to finish by a single agent. With that said, I am seeing where there seems to have been some confusion with your support case and again, I do apologize for the frustration with how long this has taken to be resolved. I have escalated your support case to be reviewed by one our specialists and they will be able...

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Comment
    Ubi-oof on Support Forums - Thread - Direct
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Comment
    Ubi-oof on Support Forums - Thread - Direct

@Loketheboiii Sorry about the mix up! Since you're on console, please take the time to complete the troubleshooting steps in this FAQ article including port forwarding.

Once those have been successfully done if this 4-0xFFF0BE20 error code still occurs, please submit a new support case for this issue with a screenshot ...

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Comment
    Ubi-oof on Support Forums - Thread - Direct

Hiya @pudin_cz2!

I have seen this error reported by other players in the past and the solution is to reinstall your C++ Redistributables. The latest support versions can be found in this article provided by Microsoft. Please take the time to get a clean reinstall...

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Comment
    Ubi-oof on Support Forums - Thread - Direct

Hi there @Jacobkocar, I'm sorry to hear that you're encountering this issue as well.

To confirm, were you able to complete all of the troubleshooting steps that were previously provided by @Ubi-Milky and ...

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Comment
    Ubi-oof on Support Forums - Thread - Direct

@Kiljaedan1 Thank you for chiming in with your thoughts on the matter!

I'll go ahead and lock this thread since the original reporting player has moved to private channels. If anybody else is having similar difficulties, please create a new topic in this forum and we'll be able to take a closer look🔥

Comment
    Ubi-oof on Support Forums - Thread - Direct

Hiya @Jattiko 🐙

This issue should have been fixed this morning actually!

Can you check and see if this is still occurring? If so, please let me know and I'll be able to get all of your info documented with our report and let the dev team know.

Comment
    Ubi-oof on Support Forums - Thread - Direct

Hi @MEEEEEEDIC! This could be occurring for a couple of different reasons.

For context, I see the same thing when I'm logged in with my personal Ubisoft account because I own one copy of Siege for PC but I also have a subscription to Xbox Game Pass, so technically I have a second license for Siege that way. If you also happen to have a similar subscription service (Xbox Game Pass, PS+, PS+ Extra, etc.) that includes Siege, that could explain why this is occurring.

If that doesn't apply, it is possible that one of them includes technical test servers, one could ...

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Comment
    Ubi-oof on Support Forums - Thread - Direct

Hey there @refraction_it, thank you for reaching out!

Sadly, we are unable to lift or adjust temporary bans in any way since they are controlled by an automated service.

For future reference, there should be an in-game notification that displays a timer for incurred temporary bans. If that is not the case, please let us know and we'll be happy to help you further.🔥

Comment
    Ubi-oof on Support Forums - Thread - Direct

Hey @No_Vanity_999, thank you for reaching out with your questions! I am more than happy to look into this further for you and I'll do my best to answer your questions🔥

The temporary ban likely occurred because you disconnected from the match and you did not reconnect as you described. The ban system is handled server-side by an automated service, which prevents us from modifying or adjust temporary bans in any way.

For the support case issue, it is possible that your regional support team was not online at the time but you can always submit a new support case for one of our agents to review. Be sure...

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Comment
    Ubi-oof on Support Forums - Thread - Direct

Hey there @Paolo_Bitta_, thank you for reaching out!

To clarify, we are unable to lift or adjust temporary bans in any way as they are controlled server-side by an automated service. With that said, if you were disconnected from the match or if Siege crashed, we are more than happy to assist you with troubleshooting to limit future occurrences and prevent additional temporary bans. Please tell us more about what happened so that we can look into this further and be sure to include any error codes or messages that were received. Also, please confirm which console/plat...

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Comment
    Ubi-oof on Support Forums - Thread - Direct

Hey @grhnlz! I'm more than happy to look into this further and help you out.

If possible, can you provide me with more information about what is happening?

Thanks🐙

Comment
    Ubi-oof on Support Forums - Thread - Direct

Hey @Sipe! Thank you for reaching out about this issue where the entire lobby gets high ping. Other players have described similar problems so we got it reported to the dev team, and we are still collecting information for the investigation at this time. If you don't mind helping us, please reply to this thread to this thread with the following information:

  • Match IDs for any matches where this has occurred
  • Can you recall roughly what ping everyone has when this happens? (75+, 150+, 200+, etc.)
  • Does the ping remain high for the duration ...
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Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Arrow_VI

I'm told this should have been resolved on update Y7S4.2.

Are you still not able to access it?

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @YSH_SOSAubi

Just for testings sake, can you try setting up a hotspot using mobile phone data and connecting to the hotspot rather than your WiFi and see if that lets you on?

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

@Deckard-Shaw We can't give you an answer on the forums for that. Your account will be looked into through your support ticket and if it is found that you should have them, they'll be able to resolve it for you and let you know through there.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Dark_Bot-AI

As Ubi-Deta mentioned above, the dev team have been made aware of this and continue to receive reports of it from others, but we haven't had any updates on what the cause is I'm afraid.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @notstally

I've just checked it myself and it does say that but seemed to be working fine for me. Not sure if it's just a time of day thing, so maybe try checking back again will have it available.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @VZB227

I see your support ticket has been escalated to have the store team look into this further, so you will get another reply when they have.