Hey @donkey-psa
I'm sorry to hear you are having an issue with the game not launching. First of all, please can you check through the steps in this article here, to see if there's anything you haven't tried yet, just to rule out any of the most common cau...
Hey @KingNightmxre
Can you try creating a new folder to install it to and set that as the install location in the Ubisoft Connect settings?
If that doesn't work, can you let us know how much space you do have?
Hey @MoIester-Dubsky
There's no way for a games sanction system to know if you were force closing your game to get out of a losing situation or for it to be out of your control, so abandon sanctions will apply if you exit during a match regardless if it wasn't intentional or required to fix an issue.
Hey @ImSoCool599
We're unable to help with account issues over the forums but thanks for letting us know you already sent a ticket in. You'll get a reply through there once your ticket is picked up.
Hey @HayVaiLonRa
I'm afraid we can't assist with store issues over the forums, so if you still haven't received your purchase, please reach out through one of the channels below with details of the purchase (uncropped screenshots if you have them) and we can look for the order and see what's happened for you.
...
Hey @d6iablo
Do you also have the "failed to synchronize" message upon launching the game too?
@Cpt_Salamito Hi !
Your other message on the topic has been removed, to bring the best possible visibility to this thread.
Don't hesitate to reach out if you have questions, or if there's anything else we can help you with !
Hi there @MagentaMink8849, thank you for reaching out! I'd like to look into this further and help if I can
First, please take the time to ...
Hi there @Nicole_P_Dalfio, I'm sorry to hear that this happened! Unfortunately, our support teams are unable to lift or adjust temporary sanctions in any way as they are controlled server-side by an automated system.
With that said, the troubleshooting steps in this FAQ will improve your connection stability and ensure th...
Hi there @SenorTaxMan, thank you for reaching out! This issue with the cross-progression sync has been reported and our teams are already looking into it further for us. I noticed that you commented in the correct thread about this problem already- that is where we will be announcing any new information on this...
Read moreHey @refraction_it! Usually, this reward automatically unlocks for players that have both titles on their accounts. Just to check, have you already launched both titles on the same account? Since you mentioned that Future Soldier wasn't installed, please take the time to do so now and launch it as well for good measure.
If you're still unable to claim this weapon skin reward after successfully launching both titles, we can take a closer look for you and see what is going wrong. For security reasons, we will need to proceed through private channels so that we can look...
Hey @Loketheboiii! Sorry to hear you've encountered this issue.
You should be able to circumvent this error by changing the "UseProxyAutoDiscovery" value from 0 to 1 in the GameSettings.ini file.
You should be able to find this file under the following path:
C:\Users\%username%\Documents\My Games\Rainbow Six - Siege\\GameSettings.ini
Please note that instead of User ID, you will find a string of numbers and letters in the Rainbow Six Siege folder. This is working as intended, as the ID is different for every user. Once you've changed the setting, be sure to save the file.
Please reach out, should the issue persist.
Hey @bojo_dizela. Like previously mentioned on the thread, we won't be able to assist with this type of query through the forums.
If you haven't done so yet, please reach out through our Social Support pages or our Support Website, so that we may look into...
Hey @Frostibate! Sorry to hear that you've encountered this issue.
To investigate this further for you, would you be able to provide a video showing the issue? You can upload it to a video host of your choice and link it here on the forum.
Additionally, does the issue persist if you verify your game files?
Plea...
Hello @Tobya194! Sorry to hear that you've encountered an issue.
Unfortunately, we are only able to process English language requests on this forum. Could you please rephrase your query, so that we may best assist you?
Hello @Sayuri-AOS. I'm sorry to hear its taken Support a long time to get back to you.
We're currently receiving more requests than usual, which can lead to delays in replies. We'll reply to your case as soon as possible. Apologies for the inconvenience.
Hey there. I'm sorry to see that you're encountering this error! I'm unable to open the link to the video that you provided, however. Would it be possible to upload that video to YouTube as an unlisted video, or upload it to Twitter and then post that link here instead?
I also saw that you opened two topics for the same exact issue. This could be considered spamming, and is against the Forum Rules. I've gone ahead and removed the other topic about this. Thank you for your understanding.
@Bernzy Hi, and welcome to the forum !
I've taken note of your report, and I'm sorry to hear that a "disallowed program" error is impacting your experience !
Your message has been moved to the Rainbow Six: Siege Player Support section of the forum, to bring it the best possible visibility.
If a thread did not have activity for some time, don't hesitate to create a new one !
In order to isolate the Issue, I invite you to let us know if the problem persists after checking the part from our ...
Hey @Pablothegecko! If you let the folks on the ticket now that the issue persists after the wait time, they'll be able to assist you further.
We usually ask to wait a certain amount of time after purchase to verify where the root cause of the issue may be. Apologies for any misunderstanding caused.
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