Rainbow Six Siege Dev Tracker

Sorry to hear you have experienced this in game, however the Support team have no access to specific details regarding account sanctions or the ability to overturn these. I understand this may not be the response you were hoping for but at this time you will need to wait out the duration of this account sanction.

While we hope you do not experience this again, could I also recommend working the following connectivity troubleshooting steps.

Hi there, sorry you are experiencing these connection issue while playing your game. We are currently experiencing some issues on our EU servers and working to get this resolved as soon as possible, so if you play on these, it may be why you are experiencing these issues.

In the meantime could we also ask that you have attempted our connectivity troubleshooting steps as outlined here as we have had many players advising this has improved their connection to our services.

Hi there, Hellboundkai! I'm sorry to hear about this. Have you tried reaching out to our team at support.ubi.com or on Facebook and ... Read more

Sorry to hear you have experienced this in game, however the Support team have no access to specific details regarding account sanctions or the ability to overturn these. I understand this may not be the response you were hoping for but at this time you will need to wait out the duration of this account sanction.

While we hope you do not experience this again, could I also recommend working the following connectivity troubleshooting steps.

If you did not receive a notification of this drop on your Twitch account then you are not eligible to receive this.

If you believe you have watched an adequate amount of time to earn this reward but it has not been applied to your Twitch account, I would suggest to contact their support team directly.

If you have received these notifications but are still unable to receive this content in your game, please contact us directly with an image showing this drop in your Twitch inventory that also clearly shows your Twitch username and we can attempt to investigate this further. ... Read more

Hello moonboy7 and AcedApple! I completely understand how frustrating this is to encounter in-game, and I'm sorry if it has been a frequent problem as of late. I'd like to direct you both to this Status Report. It addresses DDoS attacks and how the team plans to tackle them moving forward. Additionally, you can always report these players to our team at ... Read more

Hey there, LosingMMR and armyletron14. I'm very sorry to hear that you both encountered this problem in Rainbow Six Siege! Please keep in mind that Support is not able to adjust rank, restore lost ranked points, or remove temporary bans of any kind. If this has happened before, I would advise completing connectivity troubleshooting relevant to your platform.

Xbox One
... Read more

Thanks for getting in contact and providing this feedback, if you can provide further details of the platform you are attempting to play on along with the data center you are accessing, we will certainly be able to forward this for further review.

Please note, the Ubisoft Support team has no access to specific details regarding account sanctions of the ability to overturn these.

In the meantime,please keep an eye on our official website, forums and social media outlets for further news and updates ad they are made available.

Hi all, thanks for getting in contact and reporting this to us. As noted above, this has been forwarded to our Rainbow Six team for further investigation.

While we do not have any further information at this time, please rest assured we will get this content to you as soon as possible.

Please keep an eye on these forums along with our official website and social media outlets for further information as soon as this is available.

Apologies for any confusion or inconvenience caused.

Hi there, thanks for getting in contact. as previously requested, if you believe you are missing content from your Year 5 season pass could you please contact us directly with an image showign the proof of purchase for this product and we will get this looked into as soon as possible.

Originally Posted by ActedWizard0646
I decided to restart my pc again and it seems to have fixed the problem.

Hi ActedWizard0646!

Glad to hear your second restarted fixed the issue.

If you encounter further issues or have any questions, please let us know.

Thanks!

Hi Rarrier!

Sorry to hear you are losing sound in-game. Thanks for the videos.

To help us investigate, please answer the following questions:

- Please describe the audio issue you are having. (Example: Muffled gun audio, missing footsteps/gun audio, reverse audio)
- Does it happen on specific maps? What maps have you noticed these audio issues on?
- Do you use WiFi or LAN connection?
- Did you notice the issue only on the replay cam playback? Live in game? Or both in game and on the replay cam?
- What happened prior to the audio issue occurring? (Did you equip a certain weapon? Did you walk a certain way? Clips are helpful!)
- Can you describe your audio set-up? (Plugged in the monitor, plugged in the controller, using a home cinema system, set of speakers, etc)

Thanks!

Hi S.Edgell! If you think someone may have DDoSed the lobby, here is how you can properly report them.
Please note that we have been investigating ongoing issues with EU console servers and high ping. We appreciate the report! ... Read more

Hey iTzApex! Sorry to hear you are experiencing crashes. I recommend going through our PC troubleshooting guide and seeing if that helps. You may also want to verify files to ensure there are no corrupt files. If that doesn't help, please ... Read more

Hey there,

I am sorry to hear that you are having trouble with matchmaking.

Have you tried the steps listed in this FAQ?

Hey BlooMyster,

Thanks for reaching out!

I have manually unlocked the Operator challenge for you.

Hey bmendonc,

The case automatically closes after 4 days if you have not responded as our cases do not stay open indefinitely. You would need to reply to the case to re-open it and make sure to reply if you receive more steps that have not fixed the issue.

Hey folks,

Sorry to hear you were missing the PTS!

I have added it to your accounts!

Hey coolkarol101,

If you are missing the skin, I would advise raising a ticket on our website and attaching a screenshot showing the completed situations.

Hey folks,

The team is aware of this issue and are actively investigating it.

Apologies for any inconvenience caused.