Rainbow Six Siege Dev Tracker

PC performance issues

If you are experiencing performance issues please try the following:

1) Check if your PC meets the system requirements. If your setup meets the minimum requirements, we recommend running the game with lower graphical settings, as higher presets may strain your system. If your setup meets the recommended requirements, the game will run smoothly in the vast majority of cases but specific graphical settings may require more powerful hardware.

2) Try our ... Read more

Other common issues

Issues with microphone or in-game chat on PC
If you are having troubles with your microphone on PC, this is often related to your Default Communications Device not matching your setting in game. Please check here for further details and steps.

Low FPS on PC
Please note that without an FPS limiter of some kind Rainbow Six will run as fast as possible with all the resources available on the PC. If you are having troubles with stuttering, please consider using the ... Read more

Still need assistance?

If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to ... Read more

Contacting Ubisoft Support

Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

• Facebook
• Twitter

Ticketing ... Read more

Hi Aimanaliiiiii,

Just to confirm, you are on PS4?

The initial download on PS4 is not the whole game, it's just the initial game data to allow the game to launch.

You can check the download progress of the actual game by highlighting it in the menu, pressing the Options button and selecting Information. It will then show the download progress there.

Hi VladimirPuddin-,

Thank you for reporting that to us, were sorry to hear that was the case.

While In-game purchases will usually be with you instantly, they can take up to 24-48 hours to arrive.

If they are still missing after that point, to help us look into this further, please speak with the team through the site here:

• Ubisoft Support Twitter
• ...

Read more

Thanks for giving that a try.

You mention a few different mice, do they all have their own software or just Plug-n-Play?

I'd certainly also advise trying in a Clean Boot, just to make sure nothing else is interfering with the game at all. You can do that through the steps in the Support Article here

Hey, valskell79!

Are you still experiencing this issue? Are you using the most recent version of the launcher? Have you tried these connectivity steps? Are you able to access your account?

If you need additional assistance, please feel free to create a ticket at ... Read more

Hey, Operators!

Sorry to hear about your negative experience.If you suspect that another player violated the code of conduct, please report in-game as well as at support.ubi.com with detailed supporting documentation for the team to review.
... Read more

Hey, Waifu.-!

Thanks for providing the case number, 10345323. Please understand that a store specialist will need to review the transaction, and your regional support team will contact you as soon as possible. In the meantime, we appreciate your patience and understanding.

Thanks

Hi dylanteo0405

I responded to your post in the main thread on this here

Thank you for contacting us, we're sorry to hear that's the case.

Do you use any overlays at the same time as the game? For instance Discord, or MSI? This is something that can effect the game controls, so it's worth trying with these disabled.

It would also be worth checking the game settings file in the My Documents, and trying to move that to the Desktop. This will reset the settings, and it would be worth seeing if that helps.

Moving to Player Support!

Hey, ChadGodOfAnime!

Sorry to hear that you did not receive your purchase. We are currently investigating your case, 10326712. Your regional support will contact you with an update as soon as possible. Apologies for the inconvenience.

Thanks

Thank you for confirming that, frenchkiwijuice.

The first thing we'd advise is restoring the licenses for the console, you can do this through the steps in the guide here.

Could you please also let us know the PSN ID on your account?

Hey Foxtrox420, thanks for reaching out!

It can sometimes take up to 24 hours for your credits to appear, so you may need to wait a little longer...If the Credits are still missing after 24 hours, feel free to update your support ticket and we will investigate further.

I appreciate your patience!

Hey there,

Sorry to hear that.

Can you confirm the region of your PSN account?

Do you own the game physically or digitally?

Hey!

MMR rollback occurs when players you've encountered in Ranked matches are identified as cheaters—in this case, they were DDoS-ing. Your MMR gets readjusted accordingly to cancel out the cheaters' effect on the affected games.

For more info, check out our Dev Blog at: http://rainbow6.com/mmrrollback

Hey folks,

If you're still experiencing this issue, can you confirm the ISP you're with?

Hey Raifu.!

Thanks for reaching out and I'm sorry to hear about this issue you're dealing with.

In order to improve your connection to our servers, I would like to ask you to complete steps outlined in the following article.

Should your problem persist, please let us know and we will be happy to look into it further.