Rainbow Six Siege Dev Tracker

Pencilneck43, verifying files may help.

Hey GarrusxVakarian! Do you experience lag on any other part of the game?

Hey guys, if you are experiencing long wait times on your ticket, please let our support Twitter or Facebook know so we can look into it.

Hey Coppperneck,

One thing we'd definitely recommend is checking your HDMI cable and at most, flipping it around. So the side that plugs into your TV is now plugged into your Xbox and vice-versa. Outside of this, we'd recommend uninstalling and reinstalling the game. Give these couple steps a shot and let us know how it fairs.

Hi Exolious! I looked and saw you played on PC. Since rubberbanding may be caused by connection issues, I recommend trying these steps and seeing if they help. If it doesn't help, please let support know with ... Read more

Hey GRU878, I've passed your ticket along to the correct department. Thanks for your patience.

Originally Posted by StrigonO4
I watched all 3 days 2 of them on the "Ubisoft" twitch channel after I linked it to my ubi account.
still no charm.
Twitch name: Strigon04

Originally Posted by BLOCKED911
I still didn't receive my charms. I watched all 3 days up 6h do it all thing rghit from two usre
BLOCKED911 and IRS6I . I hope anyone help me.

Hey guys,

Please c... Read more

Originally Posted by ozmnollan
could u pls reply my support? Im waiting past 10 hrs..

We only provide live support via the website, otherwise there is a queue of tickets to work through in order i'm afraid. We're working to get through as quickly as possible, unfortunately wait times have been extended due to bad weather conditions at our US office too. If you tell me what page you contacted us on and give me the username I can try to search for this though to help faster.

Hey,

I recommend to contact us through https://support.ubi.com/ or on our Facebook and Twitter support pages with your proof of purchase for both passes and we'll be able to look into this further for you. Sorry for the delay in receiving these.

Originally Posted by CombatATAT
When operation chimera first came out I bought $100 worth of r6 credits, I have created a case and everything and still no response

Hey,
I'm afraid we are no longer personally handling any credit purchases made on the 6th March as it has been passed over the developers to fix, due to it being a widespread issue. They are running a script to grant all credits to players who did not receive them. So you no longer need to do anything on your end and will get them automatically as soon as this is run. I'm extremely sorry for the delay.

Originally Posted by HoSc Phenom
Whenever i try and join an online game my sound completely cuts out, not just in-game sound but my whole xbox loses sound till i completely quit the game?? Just to clarify sound works perfectly fine on everything else but as soon as i get to the Operator selection screen the sound goes?

Hey,

That's an unusual error, i've experienced sound cut off myself temporarily if I skip a video but that's it. Can you please uninstall and reinstall the game to see if this fixes the issue?

Originally Posted by faparino
I already download the app, but its still unlocked

Hey there,

To get the Charm, simply boot Rainbow Six, open Sam (in the Ubisoft Club mobile application*) and check your Daily Login!

Hey guys,

I recommend to file a support case at https://support.ubi.com/ as you can appeal a permanent ban once here, they will then be able to investigate the ban further

Originally Posted by Whely_the_chair
My graphic setting don't change but my audio, display and control setting reset.
I am not sure if it was always like that i don't remember.

You can try to get a new save file to see if this fixes the issue by following the below steps as your current one may be corrupted:

- Make sure Uplay is completely exited out, which can include exiting from your system tray if you opted to have Uplay run in the background when pressing the window X
-Go to the save game folder below and delete it after making a backup:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\635 (Uplay)
C:\Program Files (x86)\Ubisoft\Ubiso... Read more

Hey Shmoopey! These steps may help speed things up. If they do not, please reach out to support by creating a ticket with a screenshot of your ... Read more

Originally Posted by Lord-Xeks
Yeah Mine is missing aswell plss check my account

Hey,

As you bought the Starter Edition after March 6th you are no longer eligible for the 600 credits, you get 6 operators instead of 2 + credits. Sorry for any confusion with this.

Originally Posted by Insanity_U
I recently purchased the $27 CAN R6 credit package and did not receive them, but money was taken out of my bank account. I now want a refund because i do not want to buy something from a broken system. I would like my money back, as i do not have the credits yet.

Hey,

What date did you buy the credits and where did you purchase them from for which platform?

Hey,

Please can you send a copy of your proof of purchase to our Facebook or Twitter support pages and we'll look into this for you as quickly as possible

Hey,

Can you send me the case number and i'll take a look for you. Or do you mean you are unable to file a case at all?

https://www.facebook.com/UbisoftSupport/
https://twitter.com/UbisoftSupport
... Read more