Rainbow Six Siege Dev Tracker

Hello @Trraash sorry to see this error code affecting a disruption in your gaming sessions. I can recommend to complete the rest of the steps in our connectivity guide here to include forwarding the port ranges that are specific to Rainbow Six Siege. A few players have also found good results with the workaround below:

1. Locate your 'GameSettings' configuration file in the game's directory. Commonly your game will install the file at the location Documents\Rainbow Six Siege\GameSettings.ini
2. Open the 'GameSettings' file and change the "UseProxy...

@RapierAlarm61 Hi there welcome to Discussions! An authentication error usually occurs if the Ubisoft account that is logged into your Ubisoft Connect game launcher is not the same account that originally activated your game. As you mention this error when logged into an old account I can recommend to try to log back into any other account you were last able to play the game on. If this error continues to show please reach out on our Help site to create a ticket for our teams to take a closer look into your account.

Hello @Grom222 as previously stated, there is no current way to connect to the EU central servers, by editing your data centers config file. This is only doable by the game itself.

We have asked our Siege team to look into this further and have fed back that some players would like this EU central server added to the games datacentre config options in future, thank you.

Hello @oO_HODOR_Oo,

Sorry to hear that you haven't received this reward and your challenge has not been marked as completed in your game yet for all of your wins.

To get help with this issue, we will need to check your account and your proof of completion for the reward, which we can not do on the forums.

Please read our pinned post here for more information on how to get help with missing items, what we need from you, and how to contact us > 
...

Hello @KoolGuy thanks for getting in touch with us.

Your game progress should be shared on PC between Ubisoft, Steam and Epic - they should all give you the same operators and stats no matter which version of the game you use, if you have played previously. You must however make sure all games were tied to the same Ubisoft account.

Is it possible you have purchased the game from Ubisoft Connect using a different Ubisoft account, than the one you used for your Steam version of the game?

To help you with this issue you will need to contact us over the following links >

Ubisoft Email/Live Chat support > ...

Hello @KINGVONPACKLOUD, we are aware of a UI bug in the game that can make elements of the match HUD go missing or appear with blank white tiles. This issue is under investigation now by the Siege team, I am sorry if at some point this made you to quit the match.

If you would like to upload a video clip however, we would be happy to pass it on to our QA. Please post this clip to a hosting website such as YouTube or Imgur, then post the link to the video in this thread, thank you.

Hello @Pharohe I apologize that you were unable to make use of your booster after receiving 2x 48 hour bans from the game. We have investigated this issue by checking your account and the server details for at the time of your ban I am afraid we are unable to help you restore this boosters at this time after all details were checked. I apologize that you are disappointment by this result but we will be unable to keep discussing this issue further.

Hello @JamStonedScones, thanks fo getting in touch and I am sorry to hear you redeemed operators are missing.

To get help with this issue, we will need to check your account and look at some screenshots showing the operators locked out, which we can not do on the forum.

Please read our pinned post here for more information of how to get help with these missing operators, what we need from you, and how to contact us > 
https://discussions.ubisoft.com/topic/101212

Hey @cOwOdy, and welcome to the Ubisoft Discussions.

Could you please explain what issue are you facing exactly?

That way we can make sure to provide you with relevant information and troubleshooting steps if applicable.

Thank you!

Hello guys, @chiibearrttv & @LightningW0lf75, and welcome to the Ubisoft Discussions.

I am sorry to hear that you faced such an odd behaviour while playing.
...

Hey @Pharohe, welcome back.

Sorry to hear that.

My colleague mentioned that we could credit these boosters only if they were activated and that a degradation was recorded.

In your case, because we don't know what caused the disconnection, we won't be able to help you further.

We took notes of the suggestion, and are glad that you share your thoughts with us.

Sorry for the inconvenience.

Hello @OutTF, and welcome to the Ubisoft Discussions.

The issue you mentioned has already been reported by the past and is currently being worked on.

Feel free to check the R6Fix web page: (https://r6fix.ubi.com/projects/RAINBOW6-SIEGE-LIVE) to have a glance at all the reported issues.

If you have any queries in the future, do not hesitate and reach out at any time

Thank you everyone for your recent replies. In order to stand a chance at fixing this issue, we really need your help to answer these questions so that we may pass this on to our Siege QA team to help their investigation. Please help answer the following if able, thank you >

• What is your model of CPU?
• What is your Windows version used? (May look similar to Version 21h2 - OS Build 19044, 1889)
• The Match ID of your game that was affected by a freeze
• Any videos or a description of what happened in-game, just before the crash?

Hello @Pepsi-LawDaddy thank you for getting in touch with us.

The latency and freezing you have encountered may be the same issue that is under investigation by our Siege team now. Can you please check our pinned posts here to see if this is the same issue you are experiencing and if so, answer our questions posted in that thread? > ...

Hello @ThinknGroww thanks for getting back in touch with us.

I am sorry to see you never received an answer for your missing credits - I have checked your two open cases and I have updated them so you should hear from an agent shortly. Please keep an eye on your email inbox for a message from us soon.

As you are missing credits from your game, are you able to show us any screenshots of your credits currently missing from your game menu?

Are you also able to tell us what your PSN name is on PS5 and if you have used any other PSN names in the past?
...

Thank you for reporting this to us @Nazul-net

We will raise this with our Siege team to look into, so far this is the only report I have seen about this from a Playstation player, so thank you for bringing this to our attention. Please stay tuned for any more follow-up questions our Siege team may want to ask you.

Hey there @SuonBiCha and welcome to the Ubisoft Discussions.

I am sorry to hear that you have been permanently banned in Rainbow Six : Siege.

For data privacy reasons, amongst others, we would need you to contact Ubisoft Support directly to get an investigation regarding an appeal going.

You can find your way ...

Helo @Grom222,

At the moment you are posting in our English-speaking forum for the game, if require any help from Ubisoft Support or the community, could you please use a translator to post your question in English if you are able?

If you prefer, you can also create a support case with us on our Ubisoft Support website or look for an article related to your issue, on our website here > ...

Hello @MetalStew829690 thank you for getting in touch with us.

I have checked your account and can see you have opened a case under this username MetalStew829690 and it has been escalated to our Siege team to look into. You should be able to view your escalated case and details by logging into this website > https://www.ubisoft.com/help/cases

If you are unable to view your case using the link above for any reason, please send us a direct message with your Ubisoft username, and let us know what the case was created for, by contacti...

Thank you for your reply @Baudejasss

If you still happen to be missing any credits after restoring your PS4 licenses, please could you create a case with us, or send us a private message to one of these links for further help >

Ubisoft Email/Live Chat support > ...