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Hey @hundreAd1800 and thanks for getting this reported.
Assuming you've cleared the Ubisoft Connect cache and verified files (annoying for me to say I know but I have to confirm 
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Hey @hundreAd1800 and thanks for getting this reported.
Assuming you've cleared the Ubisoft Connect cache and verified files (annoying for me to say I know but I have to confirm ...
Hey everyone and apologies for my delay!
I'm sorry to see that all your horses have turned invisible!
Thank you all for the information and images you've gathered for me; I've made sure everything was passed along to the appropriate teams for them to check into. If anyone finds or needs anything else at all, please don't hesitate to reach out!
Hello @SirHarryPierce and thanks for being so thorough in getting this reported! Very much appreciated!
I've made sure it was all documented and passed along to the appropriate teams. Don't hesitate to let me know if you need anything else!.
Hello @UweBollMaster!
I reached out to you on your other post and so I'm locking this one just to keep everything together.
Hello there @UweBollMaster!
My apologies that you're seeing these random crashes and for the delay in my response.
Given the amount of time that's passed, please disregard anything else you've tried on your own since you posted. If you're still experiencing them, I'd recommend trying to make sure you have your launcher(s) installed on the same drive as your game and clearing your Ubisoft Connect ca...
Understood @CPY-6six6 and our apologies for the misunderstanding.
I have taken note of this and forwarded it along to the appropriate teams for further review. I'm terribly sorry for the frustration not being able to bind those keys has caused and is causing you.
Hey @Bzhydack,
I'm so very sorry for my delay and thank you for pointing out the translation error. I've gone ahead and gotten this forwarded over to the appropriate teams for further review. Please don't hesitate to reach out should you need or find anything else!
Hey there @Lejonet1991!
Sorry to see you're running into an issue with this questline.
If possible, I would love to collect a save file from you where this happened, we have instructions on how to find your saves and get them sent over to us in our ...
Hey there everybody! I'm going to get this issue with the music stopping in the New World reported up for you all. I'll update this thread with any info I get from the team.
Hey there @arnoldsuen and @Resz_MePlsss
I'd like to collect some save files where you are running into this issue with that recipe not unlocking properly. We have a short guide on where to find your saves and how to get them sent our way on the H...
Hey there @hundreAd1800
I believe that the issue you are describing is actually an intended feature of Proud Savannah Park, but I will reach out to our Team to check on this for you. I appreciate the detailed set of screenshots and your explanation! That will make this easy to report and hopefully I will hear back soon!
Hey there @AltairVeritas.
While I am happy to see this seems to have resolved itself with a new game, please let me know if you run into anything like this in the future.
If you do have an issue similar to this, make sure that you ...
Hey there @FindSophrosyne
There's a few things that could cause your save files to go missing. To start with, I'd like to see if you currently have any locally saved files available. Check the following file locations for me, and let me know if you find anything there -
%userprofile%\Documents\Anno 1800\accounts\ (You should be able to paste this into your Explorer address bar and find the right location.
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\4553
If you can see save files in these locations, you should be able to...
Hey there everybody, there was an issue with New World Rising activating for some players, regardless of which storefront the DLC was purchased from. This issue was resolved fairly recently.
If any of you are still unable to play New World Rising, please reply to this post to let me know. I will also need to know which store you purchased the DLC from (Epic, Steam, or Ubisoft), and if you have ever had any issues with DLC activating before this one.
Hey there everyone. This is an issue we're actually currently investigating. I've taken the liberty of collecting everyone's account information, screenshots, and save files to get those attached to our investigation!
Thank you all for your patience, and I apologize for the delay in us getting to this thread. We're still working through our holiday backlog 
Hi @LLSherit and welcome to our forums!
Sorry to hear that you can't progress in the game. Regarding the verification process, you can find instruction on how to do it in Ubisoft Connect in our article linked here.
Let us know if you have any questions o...
Hey @Sqtgdog , thanks for sending across your report of this same issue with long load times when starting up Anno 1800. Just to double-check, were you also getting as far as the epilepsy warning screen? I'd really like to help you solve this.
I can't see any other reports of long delays getting the game to start up, so I'm confident we can solve this with a bit of local troubleshooting. Please see the troubleshooting guide. In particular from the guide, please make sure you are running the game with administrator rights, you've verified the game files, you've got your graphics drivers and Windows install fully updated, and you've (at least temporarily, for...
Hey @frasoucos , thanks for coming back to us about this! It's good to hear you've uploaded these files to a support ticket. We'll be back in touch with you on the support ticket as soon as possible.
Just to note, I've redacted the support ticket number you've included in your post, since we consider it sensitive data about your account. Sorry for any confusion 