Heya @Michelsakr , welcome to the Discussions forum! Sorry to hear you've lost progress after the game seems not to be saving correctly. I'll be happy to help you solve this.
In most cases, this suggests an access issue - the game hasn't been able to write the save file to your system, due to access privileges. Fortunately, this can be solved with the steps in our tr...
Hey there @Timbo-Holland , @Poowapong , and ...
Read moreHeya @blendmode , thanks very much for sending this report across!
I've had a look around internally, and I can't find any other reports of this AI behaviour as a bug. Can you tell me what the expected behaviour of the AI is in this situation? With this information, I'll be better able to pass your report about this on to our teams to investigate internally 
Heya @blendmode , thanks very much for your report about mezcal consumption - I appreciate you pointing this out!
Can you get me some screenshots showing your setup? This will allow our teams to exactly copy what you've done, so that we can reproduce the issue on our end - an important first step to going on to solve the issue. Here's our screenshots guide...
Hey there @JuergenKing - sorry to hear you are facing issues getting Anno 1800 started up. I can see our teams are continuing to investigate this issue.
In the meantime, a majority of players facing this issue have been able to solve it already by following the steps in our troubleshooting guide. In particular from the guide, please make sure you are running the game with administrator rights, you've verified the game files, you've got your graphics drivers and Windows install fully updated, and you've (at least temporarily, for testing) dea...
Hey @Jingim Good to hear of your interest in Anno 1800! We don't have any way to provide a Steam key for a purchase of Anno 1800 from our Ubisoft Store. Steam is a separate retailer, so you'd need to purchase it from them directly to play it on their service. Please note that we do have ...
Hey @viceroyvic , thanks for your post about launching Anno 1800. I understand you've been able to get the game to launch by deactivating a background program, which is something we recommend doing in our troubleshooting guide, so I'm glad to hear this has resolved the issue. Fortunately, our teams are continuing to investigate this issue on our end as well.
Hey @oginecka50 , welcome to the Discussions forum 
I understand you've found the New World soundtrack to start playing before it is actually unlocked - that's really unusual.
I've gone ahead and reported this to our teams so we can have a look at this issue from our side. In the meantime, can you do a couple of things that will help us further with this for me?
First, please check our troubleshooting guide, which contains a few steps th...
Heya @hundreAd1800 , thanks for pointing that out. I've gone ahead and let our teams know that the pastures are misnamed in the game's text. Sorry about that! As always, let me know if you come across any other issues.
Hey everyone,
Thanks for your continued reports of this issue! I've gone ahead and moved the thread back to our Player Support section, and I've updated my previous internal report with all the further information and data you've all provided. I can't pretend to fully comprehend the issue myself - I haven't played Anno to this sort of level - but I'm very sure our teams working on this game specifically are following the discussion just fine. Let me know if there's any further thoughts or questions about this, and I'll get everything passed on.
Hiya @Celine76!
Sorry to hear you're getting this error! I'd advise trying the following workaround for this error.
The workaround will overwrite the current cloud save.
1. Open Ubisoft Connect as administrator, click the menu icon at the top left and go to settings.
2. Untick "Enable cloud save synchronisation for supported games"
3. Make backup of savegames - default location C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames
4. Remove the save file from the original fol...
Hello @ZimmererAndreas!
We're only able to help in English on this Discussion. This is just because we try to any avoid automatic translation tools where possible to make sure we're avoiding any misunderstandings.
If you translate your post for me, I’ll be happy to help here as long as you’re okay with receiving responses in English.
There are also some other language options that can be located at the bottom right of the page. Simply click on "English" and a drop-down menu will appear. This will take you to the other language forums support is availab...
Hey @Framejoy!
Very sorry to hear you've had trouble accessing the DLC! It looks like there may have been a delay with the content activating to the account, are you still running into issues accessing the New World Rising DLC or has the issue resolved at this time?
If the issue persists, can you update us and let us know so we can take a closer look into this?
Hey @Mamahood! Apologies for the delay getting to your post, we're seeing a high volume of contacts at this time which is causing response delays.
I really appreciate you bringing this issue up! Thank you for the detailed descriptions with the accompanying images! To look a bit further into this, could you let me know if this same thing happens with other factories placed in the same location? And does this happen on other sections of the outer edge of the trade union influence or just that specific spot?
@Clickbeetle
If you're still unable to make a purchase, make sure your Ubisoft account information is 100% filled in and accurate. This includes name, gender, preferred language, etc. The name should also match the name for your chosen payment method! Sometimes discrepancies or missing information in the account can cause this error and filling that in on the account management site can prevent the error from r...
Hey @Hepbmstl!
Sorry you've run into trouble adjusting the resolution! If you verify the game files, do you still run into this issue? I've also seen some players run into a similar issue that were able to Alt+Tab out and back into the game and this may help with getting to the settings/option menu to adjust resolution from there.
If the issue persists, please try completely reinstalling the game and let us know of any changes to the issue!
Hiya @ORorong and welcome to the forums!
I'm really sorry to hear you're still encountering issues running Anno 1800. I appreciate you reaching out to let us know! I've forwarded your information to the team at this time to confirm the issue is still occurring for some players. Please keep an eye on our official pages for updates on this issue!
Hiya @gunslingerito!
I'm sorry you're having trouble with your save game! Are you running into an error when trying to load the save? If so, please let me know what the error is or even provide an image of the error if possible! Can you also confirm if this issue occurs with all saves or with a particular save?
As for playing with mods, you're wel...
Thanks for the update @Hannover8!
Sorry this issue is persisting! And I'm sorry for the delay in getting to your case and responding here. I see you uploaded a system file to one of your cases. Could you also upload your launcher logs to your case for further review? And can you also confirm when you first encountered this error message?
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