Anno 1800 Dev Tracker

Hello!

I'm sorry to read that you were unable to play the game. As AceCoolSED suggested, this was likely due to the ongoing Club maintenance.

We will also always post on social media if there are any outages or maintenance, so it's a good place to check.

Please let us know if you need anything else!

Hey daio_!

No need to apologise facing issues in games can be incredibly frustrating, as you buy them to relax and enjoy yourself. We just want to help in any way we can.

It looks as though everything is now resolved but please let us know if you would like to report anything else!

Originally Posted by dh00m2
Hi . Greetings from Turkey

I bought Season pass 1 and 2 Anno 1800 from Epic Games. Dlcs looks like I bought Epic Games. But Doesn't like Uplay.
We couldn't find a solution with epic games. Please help.


https://drive.google.com/file/d/1TYr...ew?usp=sharing
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Originally Posted by AIP1973
I decided to look for where the Аnno stores the autosave files. Found out that the game does not delete any autosave files. And they took me more than 5GB on the system ssd with the disk. 2000 files. I think this is too big just for autosave files that won't be needed. Will their storage system be overhauled, or will they need to be manually removed from time to time?

Hello! Thank you for your feedback regarding auto saves.

This is something that the community has brought up in the past and we sent their feedback to our development team. We don't any further at this time, but we will notify players in our patch notes if any changes are made.
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Originally Posted by bramlefebvre
I have the same issue but only for one route. The wait to unload button is checked but is ignored. The ship just unloads what it can and continues. I think I remember there being another trade route between these two ports in the past that worked fine. I tried changing the ship and deleting the route and creating it again. It didn't help.

Hey!

This does not appear to be an issue we have experienced on our side. Would it all be possible to provide a video please, to help present the issue?

Thank you!

Originally Posted by YgorPanzarini
Hello, I bought Anno 1800 in Epic Store and is requesting the Key to start the game.

My account is already linked, I tried to reinstall my Uplay to see if the game is in the Library, but it's not. Is just in the Epic Store library.

I followed the steps that you guys told in the other posts, but nothing fixed the problem.

How can I fix this? The same happened whit my Assassins Creed Odyssey.

Hey!

An issue such as this will likely require us to discuss your account, therefore we should move to a private support platform.

Please contact us via one of the following methods -


Email ... Read more

Hello Branstonmis, thanks for posting.

As far as I am aware, you can't play a multiplayer campaign, but you can play sandbox mode multiplayer with added DLC, so I believe the size of the island would be random.

You may be able to play a multiplayer campaign by using mods, but Ubisoft doesn't support that and I am not sure if the DLC would work in this instance.

Hello everyone,

Just a quick update to say that we are performing a long maintenance session on several games today, Anno 1800 being one of them.

You may be unable to log in to play Anno 1800 during this time and so will have to launch Uplay in offline mode to play.

To use Uplay in offline mode, please follow this guide -
https://support.ubisoft.com/en-GB/fa...line-mode-UPC/

No problem dahools, I'm glad this has seemingly worked for you for now.

I believe Windows 10 updating again, may try to push a DirectX 12 version to your system, so if you do go ahead and update your Windows version, check to see what extra software it tried to install or check your Dxdiag again after updating as it may try to force a DirectX 12 download.

I know its not ideal for the game to run into problems with the newest DirectX12 version but at least it is a workaround for now, so you do not suffer any more crashes.

Please keep us posted should anything change for you and thank you for getting back to me

Hi SirHarryPierce, thank for posting,

I believe some industries will benefit from traffic and visits more, depending on where they are placed. Sometimes this will mean certain industries will be ignored even though they are on the same path/range, moving the building that is being ignored closer to the fuel station will help. In your case moving the schnapps farm much closer to the fuel station should help as I had to do the same in my game with a similar farm issue.

Please let me know if this is what you were asking or if the issue is something else.

Hey Seigiku, sorry for the confusion.

Would you be able to double check your Club badges now, possibly sign out of the app/website then sign back in for me? I have unlocked the Great Eastern Badge for you now.

Originally Posted by Moyrnt
Hello.
I have problem with 3 Club challenges, they are not completed but I have achievements for them.
The Great Eastern, Aero Tycoon, Megopalace here are link to screenshots:
https://imgur.com/a/tAXsTkn

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Hello dahools and welcome to the Anno 1800 forum.

Thank you for getting in touch and thank you for taking the time to provide us with this helpful report, I appreciate it.
I look forward to you next reply to see what discoveries you have made and if anything changed upon reinstalling DirectX.

It was discovered that the game runs into problems whilst using DirectX 12, for this reason can everyone please try to run the game using DirectX 11?

You can download previous version of Direct X for your older Windows OS here - https://www.microsoft.com/en-us/Down...ils.aspx?id=35

If you need to check which DirectX version you are running on your computer you can check this by reading your DXDIAG files here - https://ubi.li/msrxL

After reinstalling the DirectX version I would recommend verifying your Anno 1800 game file ... Read more

Originally Posted by rabnivoy
Hi Ubi-TheBerry
Thanks for your reply, it is quite helpful. It also leaves me with a follow-up question, though.
Does this mean that, contrary to what I found in some sources, the specialist pool is not replaced but just enhanced, when I use The Nose, Right To Remain and/or New World Huaca effects?
Could you maybe provide some more insight into how the 'source specialist pool' is determined if and when a visitor arrives at the Public Mooring?

Thank you for your reply rabnivoy!

Having a legendary specialist Mme. Elise "The Nose" Bouquet equipped in any trade union on the island changes the pool of specialists that can arrive on t... Read more

Hey, ksi8736!

Welcome to the forums. Sorry to hear that your game is crashing. In order to troubleshoot this can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY
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Originally Posted by LeoC_Game
I just started this game and come into the photo quest. Took the photo with correct target but the image shown is empty. I thought it is a small bug but when i go further in the game, the same happened. I tried screenshot but the "screenshot" folder is empty either.

Have uninstalled twice and install from both Epic Game and UPlay but none didn't solve the problem. Run UPlay under Administrator and still the same.

It is annoying to see bug in such simple quest.

Hey there.

Than... Read more

Originally Posted by EmilioEilem
Solved, I have to clean another 10GB and game finish actualisation with not problem .. bud sad thing is i must have 25Gb free space for it

No worries. I'm glad you managed to get this resolved. Thanks for the update!

Originally Posted by rabnivoy
Hi there,

If I remember correctly, this issue has only started to occur since the last game update. I'm not 100% sure though, but it did strike me as odd when I first saw it, so I'm quite sure I msut have gotten used to Cultural Outreach functioning as intended and expected, without any issues at first.

I will try to capture the screen shots. One question though, is there actually a way to show both the Palace screen AND the rewards screen at once, so in a single screenshot? I wouldn't know how.

Thanks for your reply and for looking into this issue.

Thank you for your reply rabnivoy. If you are unable to get the Palace sc... Read more

Hey, hung5584!

Welcome to the forums and sorry to hear that you are encountering this issue. Which DLC are you trying to access?

Included in the Year 1 Season Pass is the following DLC:

The Sunken Treasures
Botanica
The Passage

Hey, EmilioEilem!

Welcome to the forums and sorry to hear of the issue that you are having. Can you please provide an image of the error message that you get please?