Apex Legends Dev Tracker

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12 Apr 21:48 EA_Illium on Forums - Thread - Direct

@ZkZoub To confirm if your account is not currently actioned, then our TOS team will be unable to offer assistance in trying to avoid a potential BAN that may have yet to have happened.

If you receive notification from our TOS team, that they have found your account to be in violation then you would want to reach out to them.

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12 Apr 13:33 EA_Lanna on Forums - Thread - Direct

Hi @Player_t9ek0a06,

I'm sorry but we won't know why you were banned from the forums.

Can you take a look through your emails? Please search for emails received from the email address: [email protected]. There will be an email from Terms of Service that shares the general rule broken for example: ban applied for cheating/hacking/hate speech/etc.

It may help to check out this article that shares more about Apex and the rules also: "...

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11 Apr 10:32 EA_Lanna on Forums - Thread - Direct

Hi @vittorioventura,

Correct, you can review a log of the money you've spent to purchase in-game currency (coins) from the consoles purchase history. There isn't yet an in-game transaction history available where you can review how you then spent those coins in Apex.

If you've a security concern or noticed coins missing from your balance, I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look.

- EA_Lanna

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11 Apr 10:10 EA_Lanna on Forums - Thread - Direct

Great @vittorioventura, Check out this guide on how to review your purchase history on PlayStation: How to che...

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11 Apr 10:05 EA_Lanna on Forums - Thread - Direct

Hi @vittorioventura,

You can check your purchase history but in the game itself. The purchase history location depends on what you use to play Apex. Do you play on Pc through Origin or Steam? Are you on Xbox or PlayStation?

- EA_Lanna

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11 Apr 09:17 EA_Darko on Forums - Thread - Direct

Hey @EXIA7z if after our team has denied multiple appeals then they will only review an appeal should it contain new info.

Darko

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11 Apr 07:29 EA_Darko on Forums - Thread - Direct

You will need to speak to our Terms of Service team @EXIA7z.

If they have denied multiple appeals then there is nothing we can do to change this.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Click ...

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09 Apr 20:53 EA_Illium on Forums - Thread - Direct

Hi @zoubedou I would recommend checking out to following links to get more information on account actions and to reach out to our TOS team.

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09 Apr 16:34 EA_Illium on Forums - Thread - Direct

Hi @hakkerr

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them to have this looked into, it may take some t...

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09 Apr 10:27 EA_rephii on Forums - Thread - Direct

Hey @IlKinaIl,

I moved your post from the German to the English board. At the moment, I am not aware that there are any plans for updated animations when it comes to the older Heirlooms. If we will make any changes on that, you will read that in our Patch Notes or via an announcement on our Social channels

-rephii

...

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08 Apr 16:39 EA_Illium on Forums - Thread - Direct

@Katekarin59 Can you try clearing your cache, or your browser's incognito mode?

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06 Apr 21:14 EA_Illium on Forums - Thread - Direct

Hi @Katekarin59,

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.

If you have checked your Ban History, please note not all Bans may appear here...

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06 Apr 13:18 EA_Darko on Forums - Thread - Direct

You will need to speak to our Terms of Service team @Zreks.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Click ...

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06 Apr 08:35 EA_Barry on Forums - Thread - Direct

@MoraFFox

This is not a support issue, this is something our Terms of Service team will handle, thanks.

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06 Apr 08:17 EA_Lanna on Forums - Thread - Direct

Hi @KOR_Zeff,

What makes you feel like you might be banned? Usually there's an in-game message or an email from Terms of Service (ToS) that would mention a ban, have you seen anything like that?

- EA_Lanna

____________________________________________________________

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