Apex Legends Dev Tracker

Hey @21xmauro21,

Unfortunately, Apex Legends does not support cross-platform progression. This means that the progress will not be carried over or synced between platforms.

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@N05H
I really couldn't say for sure whether cross-progression would affect that type of situation.

In this case it may be better to hold off until we have more info to share if that's the deciding factor here, as we just don't have those details at this point.

Hey @N05H,

 

Afraid we don't have any other news about cross-progression to share yet, sorry.

 

We're looking to release this sometime later this year, and once we get closer to that point I'm sure we'll have more details to share.

 

This post was otherwise the last info we had on the matter, thanks for hanging in there in the meantime! 

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Hey @R3DSUNS6405, if you'd like to create a bug report we can pass that info along, however we're unable to manually revert any purchases I'm afraid.

 

Once a purchase has been completed in-game that is final and cannot be refunded or otherwise exchanged, sorry.

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Hi @Thot_killer90, 

 

I'm sorry, we won't know why you were banned or be able to overturn it from the forums. Could you check the in-game message and email?

 

• In-game message: For a specific game ban, like with Apex, there will be a message that crops up when you try to log into the game. 
• Emails from '[email protected]': Terms of Service will notify you through email when a ban or suspensions been added with some context as to why a ban was added.

If there's no in-game message or em...

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Hi @curse56545654,

 

Sorry to hear that. It's never a great feeling to discover your account has be used by someone else, in this case your brother, and that they broke the rules while on there, leaving you with the ban. That does suck. A ban in that scenario isn't a false one though, it's correctly applied. You see, you're responsible for the activity on your account:  

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@EA wrote:

You are responsible for the activity on your EA Account. Your EA Account may be suspended or terminated if someone else uses it to engage in activity that violates this Agreement.

- Sectio...

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Hi there, @TigerTR5255 

 

Specific details aren't provided on how you were cheating. You're welcome to dispute the ban again by following the steps in this article. 

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@Dimanthoro

Yes to both.

Steam has its own APEX client, just make sure they are all connected to same EA Account and they will have cross progresses.

/Atic

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* Tag me with @EA_Atic if you are responding to me. ...

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@ooooooooooooo111 

 

ToS agents are not available on Answers HQ, by phone, or chat. Once 3 reviews have been performed and they have found no evidence the ban was issued in error, it will not be lifted.

@ooooooooooooo111 

 

I'm very sorry, but I don't have any details on this since it's completely up to ToS.

Hi @CrypticCryptid0, 

 

Sorry to hear that. It's never a great feeling to discover your account has be used by someone else and that they broke the rules while on there leaving you with a ban. 

 

So, something to be aware of; hacking is where people exploit a computer system or a private network inside a computer in order to break into an account. From what you've shared in your post, this wasn't what happened at all. You mentioned you accidentally shared your login information with the internet while streaming and someone took full advantage of that lapse. In that scenario. they would't need to try to break into...

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Hi @OdawgTheSequelm, 

 

I'm so sorry, we can't look into the suspicious activity or the ban for you from the forums. Please follow these steps to help re-secure your account. There may be some steps there that can't be completed while the ban is in place but that's ok, t...

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HI @modoruu Thanks for sharing this information, I would be happy to take any feedback you have. However, we are unable to offer additional support or options if your ban appeal has been denied (counting for here on the forums, or with our live support). 

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that i... Read more

Hey @YurFriendGladius,

 

As @dSKyNafinchin mentioned we're unable to review any account actions on the forums, sorry.

 

If you've already ...

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Hi there, @ooooooooooooo111 

 

I moved your thread to the Apex Legends forums. It was posted under the Madden series. 

 

Unfortunately, we're not able to help with banned accounts through Answers HQ. This decision is up to ToS and if you've already used up all your disputes, there's nothing else that can be done. When a dispute is submitted, ToS will perform a thorough investigation and overturn the ban if they find evidence the action taken on the account was in error. After 3 investigations, if they are not lifting the ban, it means none of that evidence was found. 

Hey @Marge010 we welcome all feedback, we just ask that it be polite and constructive.

Darko 

Hi @modoruu Thanks for sharing your feedback and experience with the community, however, please note we are unable to assist with accounts or account-related issues on Answers HQ. 

 

If your account is actioned and banned by TOS you will have to reach out to TOS to dispute the ban. If they have performed an investigation and denied appealing your ban, we would be unable to offer additional actions or assistance here on the forums or through our live support. 

 

For more information on bans I would recommend checking out our links below:

 

• ...

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Happy to help @Dean_Westen.

Darko 

Hey @Dean_Westen for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

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Hi there, @0304des 

 

I'm very sorry, but we're not able to help with banned accounts through Answers HQ. It sounds like you've already spoken to an advisor and have appealed the ban with Terms of Service. You're welcome to do this up to 3 times. You can appeal again by following the instructions in this ...

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