Apex Legends Dev Tracker

Hi @Qosmio007,  

 

We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

  

If you have checked your ...

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Hi there, @zvffdvv7cwut1tzq 

 

Unfortunately, this isn't something we can help with through Answers HQ. I see Terms of Service already performed 3 investigations and are declining to overturn the ban. I'm sorry to say, but that means the ban will need to remain in place.

Hi @Arcanaqt, 

 

If you believe the ban you received was added by mistake and no rules were broken, then popping in an appeal to the Terms of Service team was the correct thing to do. They look into it and will lift the ban if the investigation confirms no rules were broken. Keep an eye on your email, they'll reach out to you from the address: "[email protected]". 

 

- EA_Lanna

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＊Accept as Solution button- If a post answers your qu...

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Hey @Rasberry97 if you have feedback that is polite and constructive we are happy to pass it on.

This is neither, as such I am going to lock the thread.

Darko 

@Cheese9Man Yep it should just sit in your drive and be locked until proper update time.

@Cheese9Man Hey, it looks like this didn't affect the PS versions, on my side the update is locked until release time, and numbers look normal.

On the Xbox side we're seeing this, and we're looking into it.
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Hey @doomsdayyyyyyyy if our team has denied your appeal then there is nothing that anyone can do to change this.

Going to lock this thread as your posts are not polite or constructive.

Darko

@Theonelikei 

This looks to be the correct version of that link. 

 

...

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Hey @WreckingVi if you have feedback you wish to share then we are happy to hear it so long as it is polite and constructive.

 

If you have an issue with APEX Legends supporting diversity then you are likewise welcome to share that, just not on AHQ.

 

We would ask that you not come to our forums to post in a negative manner about something that celebrates inclusion, diversity and allowing people to be themselves. That kind of feedback has no place on AHQ.

Going to lock this thread and ask that if you have feedback about the game you keep it about the game and not use a positive thing like celebrating inclu...

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Hey @OldTreeCreeper, if you are in-game and suspect a user of cheating then please report them by following the steps in this link: https://www.easy.ac/en-us/support/apexlegends/contact/report/

 

We take all reports very seriously and will fully investigate.

 

We do no...

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Hey @Elijahmeow as has been mentioned in this thread it is not possible for us to refund or exchange items.

Darko

@w576594011 

 

Looking at the image you posted, try changing the region shown at the top right of the screen, thanks.

Hi @w576594011,  

 

We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

  

If you have checked your ...

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Closing this thread to stop it from being necro'd.

 

If you've received a sanction on your EA account, the best thing you can do is reach out to our live support (via https://help.ea.com/contact-us) to get this investigated for you.

 

Thanks.

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* Tag mij met @EA_Leeuw als je op mij reageert. ... Read more

Hey @FERRETGOD67 To confirm if you are trying to move progress from one Xbox account (the suspended one) to a newly created account, this would not be possible. Progress made on an account and on the platform you play on does not have to option to be transfered. 

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful... Read more

Hey @Pulvertomten If you suspect someone of cheat or breaking our fair play rules, I would recommend checking out our help article on how to report them to the proper team. Its not fun when someone ruins our games, so we take these reports seriously. 

 

• ...

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Hi there, @Calebs2164 

 

This is something you'll need to contact an advisor for help with as we can't assist with missing content through Answers HQ. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/e...

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@SILVERisSORRY 

 

I'm heading out for the weekend shortly here. If you still need some help with this, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'l...

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@SILVERisSORRY 

 

Did you try clearing the alternate MAC address as I suggested?

@SILVERisSORRY 

 

Sorry to hear it. We'll continue troubleshooting. Are you on a wired or wireless connection? Also, try clearing the alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"