Apex Legends Dev Tracker

There is indeed. It's due in 8 days on April 5th

Hey @SunsetSmokerYT,

 

I'd agree with Cheese9Man in this case. This does happen when an account is unlinked...

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Hey @ebebf5f8765f21e90f4781ca7f8a58b5 if someone gained access to your EA account then you will need to speak with our live support.

Darko 

Hey @Diqgod our TOS team issue bans for a number of reasons, you can be banned without ever receiving a warning.

You can appeal your ban with our TOS team using the steps I shared above.

Darko 

@Ryuta47 

 

Please only buy coins directly from the Apex store, thanks.

You will need to speak to our Terms of Service team in relation to any ban @TrippyPanda001.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

1. Click ...

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@FaTe-diamond_KIA 

 

 

At the moment the following languages are supported on Answers HQ:

 

• ...

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Sorry to say @GH0ST_649 but we are not able to refund heirloom purchases.

Darko 

You will need to speak to our Terms of Service team @lynxxid.

 

If our team has denied your appeals then there is nothing that we can do on AHQ to change this.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

1. Click ...

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Hi @xnehalf,

 

Thanks for taking the time to share this experience with others.

 

You're 100% correct. Contacting the Terms of Service (ToS) team is only advisable if you believe the ban was added by mistake/no rules were broken. There is no purpose reaching out to the ToS team aside from that as they will not overturn bans if the rules were broken and creating appeals for legitimate bans adds more to the queue and causes the wait times to spike.

 

Often toxic/hurtful comments are shared in the heat of the moment but they cross a line and as a result suspensions and even bans soon follow. The rules are there for a reason. It's as the ...

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If there is a ban on your account then you will need to speak with our TOS team.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

1. Click Contact us at the top of any page on EA He...

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You will need to speak to our Terms of Service team @GregoryHoused.

 

Just so you are aware, hate speech of any kind is not a minor violation but rather a major one and has no place in our games.

There is never a reason so use hate speech when playing a video game. 

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-ba...

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Hi @FlexasAnTavs Apologies for any confusion, however, we are unable to assist with the following on Answers HQ: Account issues, Account actions, Purchase Issues, Missing in-game progress, and content. If you run into something with one of the following you would need to speak with our support for them to further look at and see what could be done. 

 

We are able to provide any relevant troubleshooting for issues players may encounter, take feedback, and share potential bugs with our team. If they are unable to assist with the content you are missing I would be happy to let our team know what you're running into. 

 

In case your running into a visual issue or something not loading correctly to display your items you can also try the following troublesho...

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Hey all, if you are in game and suspect a user of cheating then please report them by following the steps in this link: https://www.easy.ac/en-us/support/apexlegends/contact/report/

 

We take all reports very seriously and will fully investigate.

 

Darko

Hi @FlexasAnTavs For missing in-game items you will want to reach out to our support to look into this further. 

 

EA Help on Twitter 

https://twitter.com/EAHelp 

 

Live-Support (Phone, Chat, Email) 

...

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Hey all, you will need to speak with our TOS team in relation to any ban.

 

If after multiple investigations our TOS team has denied your appeals then there is nothing that we can do to change this.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

1. Click ...

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Hey @jkcjee you will need to speak with our TOS team in relation to any ban.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

1. Click ...

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Hi @denivarna99, 

 

I'm afraid we wouldn't be able to help you out with that on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts.  You will need to reach out to them to have this looked into. they'll get back to you via email so be sure to keep an eye on your email inbox (and spam/junk folders...sometimes the emails can be routed through to there). This FAQ will be a great resource here: ...

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@Guccisloth876 Once an in-game purchase is made, the decision is final and we are unable to assist with refund/exchanges.

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Hey @Criptic-Kun if our TOS team has denied your appeals then there is nothing that we can do to change this on AHQ.

Darko