Apex Legends Dev Tracker

Hello, @ottomatic20 

 

If your son is under the age of 13, they won't be able to play any multiplayer modes. This is in accordance with COPPA regulations. If he is 13 or older, please contact an advisor so they can look into this for you. To do that, open a case here. Thank you.

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Hi @Munkkay,

 

We hope everyone plays by the rules, but if they don’t, we have a few ways you can report problem players or inappropriate content.

 

https://help.ea.com/en/help/faq/report-players-for-cheating-ab...

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Hi @Lukstas, 

 

I've edited your two posts to remove the prohibited word and the YouTube link which also contained the prohibited word. You were sanctioned in-game for using it  by the Terms of Service team, so you should know that it's not ok to use on the forums either. Please make sure to follow the forum rules when engaging on Answers HQ in future. 

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Hi @KooKZ1, 

 

The 'My Ban History' page mentioned this in the blue section:

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@EA_Help wrote:

You may have bans or suspensions that don't show on this page. 

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Not all bans will appear there. Please check your emails for an email from EA notifying you about a ban/suspension. If you do, follow the advise in this thread to appeal the ban if you feel the ban was added by...

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Hi @Cheese9Man, 

 

Thank you for looking to help others best protect their accounts. There's two areas to keep in mind: account security and online best practices. 

 

In terms of account security: 

• Keep your email address up to date ...

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Hey all,

 

Since this is an old thread that hasn't been active for quite a while, I am going to lock it to prevent further necro-posting. 

 

If you need some help, or if you have a question, please feel free to create a new thread. 

Hey @iov2eu,

 

Any questions about an account action will need to be directed to our Terms of Service team.

 

I'm afraid we're not able to provide any additional details or review an action on the forums, sorry. 

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@flyfishin93, unfortunately we do not have the information regarding this. You should have received an email stating what it is about. If you are not sure, you can follow the steps that I have posted in my previous message.

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Hey @flyfishin93,

Thanks for your visit to the forums!

Unfortunately, this post was posted on the board of Origin. Therefore I had to move your post to the appropriate board. No worries, but please pay attention to this in the future.

Unfortunately, any EA account sanctions cannot be discussed through the forum, but you will need to contact the Terms of Service department for this.

They will only be able to respond to the email associated with the EA-account.

The process to contact our ToS team can be found here: https://h... Read more

@iov2eu If you believe someone else may have access to your account you would want to reach out to an advisor for further assistance. 

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Hi @iov2eu,  

  

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts.  

  

You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.  

  

If you have checked your ...

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Hi @P3c1Nt4_MvD4,

If the webform is giving you trouble, an advisor can help fill it out for you. Get in touch with the support team and they'll assist from there.

- EA_Lanna ____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hi @P3c1Nt4_MvD4, 

 

I'd recommending starting with reporting this to the support team and resecuring your account. After doing so, I'd then suggest flagging the ban with Terms of Service to be looked into if the ban was due to the compromised activity. 

 

For re-securing your account, I'll outline below the steps to follow:

 

1. Contact Support: To start, please send in a Help Ticket to our support team asap through ...

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@Luxxata  Can you do a bug report here: https://answers.ea.com/t5/Bug-Reports/bd-p/apex-legends-bug-reports-en   It helps us to track the issue.    Thanks!   /Atic

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Hey @Balex112,

 

I'm afraid we're not able to review any account actions on the forums, so you'd need to speak with our Terms of Service team in this case.

 

Before reaching out I would definitely suggest going through ...

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Hi @StarvingVirtues Are team is constantly working on making the game a better experience for everyone. While changes have been made with the game if you come across anyone who may be breaking our rules be sure to report them for the proper team...

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Hi @Anonymous 

 

Based on the game you are playing support options and how to contact support can change. SWTOR support operates differently than EA Help, and only helps with certain SWTOR-related issues. 

 

If you are wanting to speak with an advisor for assistance with Apex Legends or your EA account there is not a direct number to provide you would need to set up a case on help.ea.com and it will show you the available support options to select from.

 

Thanks!

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
...

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@CF5BLU 

 

Your situation is different. You just need to contact an advisor and they should be able to help with this.

Hey all,

 

The recent update that went out a few days ago should have helped with this issue. Have you had the chance to try playing since the update? Are you still having any trouble? 

Hey, @MSSenpai03 when it comes to banned account, it's not something we can help with on the forums, and to dispute your ban, please follow our EA Help link: https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

 

The article will have details on how you can dispute the ban.

 

If yo...

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