Apex Legends

Apex Legends Dev Tracker




29 Sep

Comment
    EA_Mako on Forums - Thread - Direct

Hey @rocKfellerrRr,

 

If your account has been actioned for a particular word, please don't repeat that on the forums, especially if you're having to bypass a profanity filter in order to do so.

 

I'm afraid we're not able to review any account bans or actions on the forums. From what you've said it sounds like you've already submitted multiple appeals, but if that's not the case you're welcome to ...

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28 Sep

Comment
@mathu123456 Are you able to sign out of the account and submit a case? This way our Support team can pull up your account once you provide them your Origin ID. Blueberry.png
Comment

@mathu123456 

We are unfortunately having difficulty pulling your account from our end. We must ask you to please submit a case at your Help site so our staff can help track down updates for the status of your account. As we cannot disclose personal account details over the forums for security reasons, it's critical you reach out to our Live-Support for any follow ups to cases submitted to our Terms of Service team. 

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27 Sep

Comment
@mathu123456 Do you play on Xbox or PlayStation so I can pull up your account via your Gamertag/PSN ID if you provide that to me? Blueberry.png
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@mathu123456

Hey there!

Do you have any case number from your history at Help.EA.com you can provide us so we can pull up your account? Blueberry.png
Comment
    EA_David on Forums - Thread - Direct

Sorry, we can't directly assist with this. It looks like the window for submissions closed a few hours before your post, so it sounds like that might be a factor too. Unfortunately we don't have a way to submit folks from our end. 

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24 Sep

Comment
    EA_Kent on Forums - Thread - Direct

Hey there,

 

I'm afraid that account bans aren't something we can help with here on Answers HQ. 

 

That said, the TOS team does review ban appeals on a case-by-case basis. If they reviewed your account and determined that the ban can't be overturned, I'm afraid the account would remain banned. 

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23 Sep

Comment
    EA_Lanna on Forums - Thread - Direct
Hi @kingcloudds,

I'd recommended getting in touch with the support team so. Head to help.ea.com and select 'contact us' to start filling out a help ticket and include any additional information in the text window that crops up on the next page.

- EA_Lanna
Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say ...

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Comment
    EA_Lanna on Forums - Thread - Direct
Hi @kingcloudds,

It may be a visual bug on the website that's causing it not to display there just yet. Can you check your email inbox for an email from [email protected]? If you've received a ban, there should usually be an email to help notify you.

- EA_Lanna
Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experien...

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Comment
    EA_Darko on Forums - Thread - Direct

You will need to speak to our Terms of Service team in relation to any ban @patatesekmek.

 

There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.

 

The process to contact our ToS team can be found here: ...

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21 Sep

A

Comment
    EA_Mako on Forums - Thread - Direct

Hey @YtBeastyYt,

 

While I see you've already submitted an appeal once, you'll need to create another appeal if you'd like to have this looked into again.

 

We're unable to review any account actions on the forums I'm afraid, so reaching out to our ToS tea...

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Comment
    EA_Atic on Forums - Thread - Direct
ahh miss understood you first. @Cheese9Man

Yeah fair feedback. Standard smile

/Atic Atic.png

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* Tag me with @EA_Atic if you are responding to me. Thumbs up...

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Comment
    EA_Darko on Forums - Thread - Direct

Hey @A_LEGO_Legend the steps to speak with our TOS team are in the accepted solution above.


I am going to lock this thread as there is nothing more that we can do to assist.


Darko 

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Comment
    EA_Darko on Forums - Thread - Direct

Hey @A_LEGO_Legend you will need to direct all questions concerning a ban to our TOS team.

Darko 

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Comment
    EA_Darko on Forums - Thread - Direct

You will need to speak to our Terms of Service team in relation to any ban @A_LEGO_Legend.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

  1. Click ...
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20 Sep

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @kishe-controller.

 

I'm sorry, but we can't help with banned accounts through Answers HQ. You can find more information as well as instructions for disputing the ban in this article.

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Comment
    EA_Aljo on Forums - Thread - Direct

@kalen_306265 

 

As I said in my last response, your ban is permanent.

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Comment
    EA_Aljo on Forums - Thread - Direct

Hello, @kalen_306265.

 

You are responsible for the behavior of others using your account. This is part of our Terms of Service. The ban on your account is permanent and there won't be any further reviews unless there is new information that hasn't been sent to ToS previously.

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Comment
    EA_Aljo on Forums - Thread - Direct

@Trantor_Xx @WanannaY 

 

As previously stated, we can't help with banned accounts on Answers HQ. Also, if ToS is telling you no more investigations will be performed, it means they have already very thoroughly checked your account 3 times and have not found any evidence that the ban was issued by mistake.

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19 Sep

Comment
    EA_Aljo on Forums - Thread - Direct

Hello, @RIPrabin 

 

I'm really sorry for all the frustration. There's currently an issue with disconnecting that we are investigating and working to resolve as soon as possible. You can keep an eye on the latest updates here

Aljo.png... Read more