Apex Legends

Apex Legends Dev Tracker




22 Oct

Comment
    EA_Darko on Forums - Thread - Direct

You will need to speak to our Terms of Service team @andreiutzu427.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

  1. Click ...
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21 Oct

Comment
    EA_Mako on Forums - Thread - Direct

Hey @Gr8fulGhost,

 

I'm afraid we're not able to facilitate any access to private lobbies on the forums.

 

You can find more information and guidelines regarding tournaments at the page below, however!

 

https://www.ea.com/games/apex-legends/comm...

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Comment
    EA_Leeuw on Forums - Thread - Direct

@keyshawngoat, while I understand it is frustrating that you now have a sanction on your EA account (at least, that is what you mention), it is your own responsibility to make sure that nobody else other than yourself has access to your own EA account. When this is not the case, and someone else has access to your account (especially if you know said person), it is still your responsibility because it is your account and you should be in control of it.

 

For further clarification, please also see our Terms of Service: ...

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Comment
    EA_Leeuw on Forums - Thread - Direct

Hey @keyshawngoat 

 

Thanks for your visit to the forums!

 

Unfortunately, this post was posted on the board of Origin. Therefore I had to move your post to the appropriate board. No worries, but please pay attention to this in the future.

 

Unfortunately, any EA account sanctions cannot be discussed through the forum, but you will need to contact the Terms of Service department for this.

 

They will only be able to respond to the email associated with the EA-account. 

 

The process to contact our ToS team can be found here: ...

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20 Oct

Comment
    EA_Atic on Forums - Thread - Direct

I like my jobb, so no. @Matteo90Fi

/Atic

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* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If ...

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Comment
    EA_Darko on Forums - Thread - Direct

You will need to speak to our Terms of Service team @imSikaan.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

  1. Click ...
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Comment
    EA_Darko on Forums - Thread - Direct

Hey all, you will need to speak to our Terms of Service team.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

  1. Click Contact us at the top of any page on EA Help.
  2. Select...
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19 Oct

Comment
    EA_Darko on Forums - Thread - Direct

Hey @TENFUMI, you can find all the info related to using EA content here: https://help.ea.com/en/help/faq/how-to-request-permission-for-ea-games-content/

 

Darko

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Comment

Hey @TENFUMI 

 

I would recommend checking out our Help article: How to request permission to use EA content. For more information and how to submit a request. 

 

Thanks!

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Comment
    EA_Darko on Forums - Thread - Direct

Hey @Nerdhaven when posting on AHQ please do so in a polite and constructive manner.


It is never acceptable to post in a rude or abusive manner toward any other users.


I've gone ahead and locked this thread.

Darko 

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18 Oct

Comment
    EA_Lanna on Forums - Thread - Direct
Hi @twitchmaxfulan,

Thanks for reaching out. It's good you've reopened the case and stressed the text they quoted in that email was from the other player being reported, not from you. Terms of Service will take a look and get back to you as soon as they can on your ban from the email: [email protected].

In terms of how to handle this in future to avoid confusion, there wouldn't be any changes I could recommend from your side. Sometimes mistakes happen and that's what the appeal process is there for. Terms of Service will be able to see if the ban was added by mistake and overturn it from there.

Please keep an eye out on your email inbox from a reply from them.

- EA_Lanna

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15 Oct

Comment

Hey @apexforumone

 

Thanks for letting us know what you're running into in Apex, it's not good to hear someone may be breaking our rules. Depending on where you play Apex there are different ways to send a report in about a player. 

 

If you are in-game and suspect a user of cheating please report them by following the steps in this link: h...

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13 Oct

Comment
    EA_David on Forums - Thread - Direct

@happyknifeguy Hey, if you see bad behaviour, please report it and don't engage or retaliate. Retaliation that's outside the rules can still lead to action. 

  I know it's frustrating dealing with bad actors and trolls - I've encountered plenty, but the best course of action is to report them and keep yourself in good standing. 

...
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Comment
    EA_Mako on Forums - Thread - Direct

Hey @KyLeGaming,

 

We're not able to assist with this at all on the forums I'm afraid, sorry.

 

The ban history page shows specific account actions, so not all in-game bans or suspensions will appear there currently. Even if it doesn't appear there, you can still appeal that action by following these steps and our Terms of Service team will investigate for you.

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12 Oct

Comment
    EA_Mako on Forums - Thread - Direct

Thanks for the heads up @Cheese9Man! This is something we've noticed as well and should have corrected shortly. 

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Comment
    EA_Mako on Forums - Thread - Direct

Hey @KyLeGaming,

 

If it's been a while since you played and you're just returning to find the account ban, I would definitely start by going through these security steps to help make sure no one else that may have gained acce...

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Comment
@Ghost0perative Thanks for sharing your feedback! I would be happy to pass this along to the team. Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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09 Oct

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @Lqbron

 

I'm afraid we're not able to investigate or review any account actions on the forums. It would be best to get in touch with the Terms of Service team by filling out the webform. Please check out this EA Help guide for guidance on how to do that: How ...

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02 Oct

Comment
    EA_Darko on Forums - Thread - Direct

Hey @kilertrumpet1 I'm going to lock this thread as there is nothing that we can do to assist with account-related issues on AHQ.

 

Please speak with our live support team if you believe your account is being compromised.


Darko 

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Comment
    EA_Darko on Forums - Thread - Direct

Hey @kilertrumpet1 I would recommend going through the info in this link: https://help.ea.com/en/help/account/how-to-maintain-account-security/

 

If someone is able to change your account details then it is likely the case tha...

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