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* Tag me with @EA_Atic if you are responding to me. 
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Read moreThanks for the update @Cascascap, glad to hear you were able to get back into the account!
Hey all, when posting on AHQ please do so in a polite and constructive manner.
We welcome all feedback so long as it is polite and constructive.
Darko
Hi @Cascascap,
Thanks for popping up the attachments. I'm not sure why it's not displaying on your account status in Origin but the 3rd screenshot is notifying you that there's a ban placed on your account and why the ban was applied. If there's been cheating or rule breaking, the solution is a ban.
If you believe there's been some mistake with the application of that ban though, and no rules were broken, you would need to ...
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Hi there, @Itsaweir.
Let's see if we can find out why you're lagging so much. We'll start with the basics. First, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Hi there, @Flavvd
How frequently is this happening? Also, are you able to switch to a wired connection or is your router too far away? Thanks!
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* Tag me with @EA_Atic if you are responding to me.
* If you like the comments of other players please give them XP. 
* If someone has helped and solved your issue please accept it as a solution. 
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Hey @xJaYenx,
To make sure we're on the same page here, it looks like there was some additional chat previously that's not appropriate to repeat here, so it may be worth checking through your emails just in case those were missed in the past. Those may help clarify the prior actions a bit more if there's further confusion.
Just to be clear, while certain replies may have templated responses, those are to ensure we're providing consistent and accurate information to people in specific situations. Each report is manually investigated by a separate member of the ToS team before any reply is sent out.
As ...
Read moreThanks, that does seem to be it. I'll double check this is working as intended - whether passives are affected seems to be a bit inconsistent between Legends- but this does appear to be as designed.
Thanks again and I'll update this thread if I hear of any changes on this front.
Edit: yep I got word back this is working as it should.
@SILVERisSORRY Interesting. I know it's a bit of a long shot, but would you have a clip of this happening?
It might show some weird circumstance that caused the passive to not trigger.
Edit: could you have been silenced at the time?
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* Tag me with @EA_Atic if you are responding to me. ...
You will need to speak to our Terms of Service team @Curseeey.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
Hey @shaboijamal, for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.
We are not able to assist with account-based issues on AHQ.
You can contact our live support at help.ea.com. ...
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Sometimes people are just unreasonable, or as others have pointed out, they could be trying to upset you on purpose. If you blow up on them it could lead to your account being suspended or banned. The rules still apply.
It's best to just not even engage with someone like this at all.
If you are in-game @Spartan117tommy and suspect a user of cheating then please report them by following the steps in this link: https://www.easy.ac/en-us/support/apexlegends/contact/report/
We take all reports very seriously and will fully investigate.
Da...
Read moreHey @BlackRun015
Investigations of bans are handled by a dedicated Terms of Service team, Once you reach out to dispute an action taken on your account it is possible it can take some time to hear back as this team does work on all disputes for Bans players have.
Once a decision is made by our TOS team, there is no way to reverse this decision either here on the forums or by support. If you have further questions about bans on your account please check out our help art...
Read moreUnfortunately we don't have a way to roll this back, sorry.
On the making of a purchase when you were short premium currency, I look a look into that, it seems there was a mixup.
Checking the logs, while you had 950 coins yesterday morning, you'd earned 100 more from the BP at 10:18UTC, so you had 1050 coins when you looked at the store today.
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