are you certain that this is the EA account that you were playing on last year?
Can you check the customer portal to make sure that the account wasn't accidentally created in the last few months? If it is the correct account, please check under "Connections" that the Steam account is linked.
Hello @4x6ntlecwn1v,
was the last time you played before or after cross progression hit?
What platform are you playing on and do you play on just one or several ones?
Did you unlink and relink a platform account at any point before or after you last played?
Hello @Erox0105,
progress is linked to the EA account, not the platform account - so if you were playing Apex on Steam before and then relinked the Steam account to a different EA account, the progress from that Steam account won't transfer over.
In order to get your progress back, you will have to relink the accounts to what they were previously linked to. If you explain your situation, Support can help you redo those links before the six month ...
Read moreHi @DeadOdds,
Ok, I was going to suggest not logging in next. It sounds like the account is bugging out, not logging in can help get around that for the sake of reaching the support team. Once you connect with the advisor you can share the original case number with them and they can pull up the details from there.
Before you do though, were you able to ...
Read moreHey @KhrisMyster,
Ranked leaderboards are indeed separate between platforms, even with Cross Progression.
Are you seeing that on both Xbox and PS5, or just one platform? If you swap back to the other, does that progress show back up?
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Hi @DeadOdds,
Unsure why it's recommending the forums for a purchase case. It might just need a bit of troubleshooting. Could you try the following steps please:
Hi @DeadOdds,
When they ask you to try again with the proof of purchase (POP) it's usually because the images sent in didn't meet the criteria exactly. For example, if they were cropped or edited they can't be accepted and support would ask for new ones, etc. The EA help article 'How to prov...
Read moreHey @henki133,
Unfotunately we can't help with bans here on the forums. If you'd like to raise a dispute, then I'd recommend reaching out to our terms of service team. They can take a look at this for you.
Hey @chenduxiu1997,
Unortunately we can't help with bans here on the forums. I recommend that you reach out to our terms of service team. They can take a look into this for you.
You're welcome to leave feedback on the advisors and previous conversations you had, but we cannot transfer skins or content from one account to another.
Contacting support again wouldn't change this or allow them to transfer the items. Unfortunately that's never been possible, so I'm not sure why that was mentioned as an option.
Hey @NotSwooosh,
I'm sorry for the confusion here, however this is not a situation we can assist with on the forums.
I do see in your earlier chats you had mentioned accidentally purchasing the packs on a secondary account, and were asking support to transfer the contents to your primary account instead.
Unfortunately, this is not possible. We cannot transfer your content from one account to another. This is not a bug, but simply not something we support.
Do feel free to leave feedback on any prior advisor chats from your case history page here...
Read moreHi there, @NariYunsu
Since this is an account issue, you'll need to contact an advisor. It sounds like you tried to do that, but are having some trouble. What is happening when you try to open a case?
Hey @alwasker,
Unfortunately we can't help with bans here on the forums. If you'd like to raise a dispute, you can reach out to our terms of service team. They can take a look at this for you.
Hey @BullGany,
Unfortunately we can't help with bans here on the forums. I you'd like to raise a dispute, you can always reach out to our terms of service team. They can take a look at this for you.
Hey @llantiixll,
Unfortunately we can't help with unlinking accounts here on the forums, but if you reach out to our live support team, they can take a look if you're eligible for an early unlink.
Hey @Chuzume,
Thanks for trying to help your friend out!
If your friend's coins have not shown up within 24 hours there are a few things to try:
After that point it may also help to launch the game through EA app rather than Steam to see if the coins appear there.
If they are still not showing up for your friend after that, they will need to ...
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