Hey @kuyumengbaichou,
Unfortunately if you look at our unlinking article:
When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games...
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you will have to follow the instructions in the e-mail and answer support.
If the e-mail support is taking too long for you, you could also try and contact support through a live chat.
Our Terms of Service team may use templated replies to make sure they're providing consistent information across similar situations, but the reviews are not automated.
Each review would be carried out by a different member of the ToS team. If they had declined to remove the penalty after multiple reviews, that'd be the limit of what we can do I'm afraid.
Hey @Rondosaboss9,
We are unable to review or change any account actions here on the forums.
You can submit an appeal with our Terms of Service team using these steps, however if they've already completed multiple reviews and declined to remove the penalty, that would be final.
If the ToS team has made a final decision, there won't be ...
Read moreHey everyone, thanks for the posts.
This is a situation we're currently looking into, so I'll share any updates here as we get them. Thanks for the patience in the meantime!
Edit: This should now be resolved. Please try relaunching and let us know if you're running into any issues still! Thanks for hanging in there folks!
Gotcha! So this would be more due to the options you had selected for the case.
There wouldn't be a way to manually restore progress to this account, as the situation would be more a matter of finding the correct account. We aren't able to transfer content between accounts, but should be able to try and help locate the account you'd mentioned.
Our support would need to try and verify some other information, so if you ...
Read moreHey @nekkxuu,
Sorry to hear you're having some trouble getting in touch with support.
It looks like each case opened had provided the same message you mentioned, but also indicated you should be able to continue by resuming that same case.
Are you able to resume a current case from your case history page here, instead of opening new cases? That should let you get through to an advisor rather than seeing the initial prompt aga...
Read moreGreat that you managed to get through to support! Sometimes browser permissions can stop the website from creating pop-ups - thank you for the reply!
Hello @finnlava,
it's not possible to get refunds on purchases made in-game.
Hey @Opticdream6,
Unfortunately if you look at our unlinking article:
When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games...
Read moreHey @zaaleeng,
Sorry to hear you still haven't received your Apex Coins. As it's been more than 24 hours, there are a couple things to try that may help out.
It may help to try signing out of Steam (don't just exit), closing it via Task Manager, then restarting the game to see if the coins appear. If not, launching Apex through EA app instead of Steam may also help in some cases.
If you're still not seeing the coins after that point however, you'll need to ...
Read moreHey @Chulachan,
It looks like you've just recently linked your Xbox to a new EA Account, however it was previously linked to another EA Account if you've ever played Apex.
It is not possible to play Apex without linking your Xbox to an EA Account. Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc.
Since your Xbox is now linked to a different EA Account, you're not seeing the progress that was made on the original account. You would need to link your Xbox back to that original EA Account to try restoring access to any missing progress.
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Read moreHey @Dyzeii,
Unforutnaetly we can't help with bans here on the forums. If you'd like to raise a dispute, I recommend that you reach out to our terms of service team. They can take a look at this for you.
Hi there,
Just to confirm, are you using the EA app or Origin? If you're not on the EA app yet, please download it here; https://www.ea.com/ea-app
Once it's installed, make sure the in-game overlay is enable so the pop up for the purchase will appear, for that, go to: Settings > Application > In-game Overlay > Enable in-game Overlay
I hope this helps!
I forwarded your case to the team, and they just got back to me - apparently this account was only created this July and the Steam connection is also from July 2024. So it's not possible that you played Apex on this account last year.
Please try and find the correct EA account that you were playing on last year, and try to see if the progress is bound to that one. If the Steam account that is now connected to this account was previously linked to the other EA account, you will have to relink it. There is no guarantee that the progress will still be found on that account then, as the original unlinking process can damage the progress permanently, but it's the only way to try for it.
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For missing items/purchases, please make contact with an EA Game Advisor for assistance.
Click the following link to get started:
https://help.ea.com/help/faq/using-ea-help/
Thanks.
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