Apex Legends Dev Tracker

Much appreciated, I was able to see it that time. Looking at the DxDiag the main thing that stands out to me is your CPU. I'm afraid that the CPU in your PC is below the minimum requirements for Apex Legends. 

 

According to the official requirements for the game, the minimum Intel CPU that's supported would be an i3-6300 3.8 GHz. Your CPU is a Pentium G4400, which I'm afraid is not supported. I'm really sorry I had to be the bearer of bad news on this. 

 

 

/Kent

Hey @HugeIntellect. 

 

That mission actually has multiple steps you need to complete to get the Battle Pass level. Those diamonds on that mission represent how many steps you need to complete. When you complete one of them it will update to the next step and fill in one of the diamonds.

 

You're on the last step, so once you get those 4 knockdowns you should get the level. 

 

 

/Kent

Hey @Nochizawa-kun. 

 

It doesn't look like the attached file came through with your last post. Can you try sending it again? 

 

 

/Kent

 

 

Hey again @Itsaweir. 

 

Were you able to try going through any of the steps I recommended yesterday? Are you still having any problems at all? 

 

 

/Kent

Hey @Nochizawa-kun. 

 

When you have a chance can you get a DxDiag and attach it to this thread so we can take a look? You can find more information on how to pull up the file over at the EA Help website. 

 

Once you have the file please attach i...

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Hey @KC_Smurfette; @gawdofstuff. 

 

Are you both playing on PC? If so, you are most likely on a beta version of the Origin client. There was a recent update that will temporarily prevent beta users from seeing non-beta users on their friends list in Origin. For more details check out this thread...

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Hi there, @Only1ChasinDotz.

 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Hmm, gotcha. Does it seem like it happens at any particular point in the game, or is it just totally random? Is there any way that you could snag a video of this happening so we can take a look? 

 

 

/Kent

Hey @TheVulcanLord I will pass your feedback on to the team.

Darko

Hi @Itsaweir. 

 

It sounds like the connection to the game is dropping. We should run through some steps to see if we can help prevent this from happening to you again. 

 

First, I'd recommend checking out the basic connection troubleshooting st...

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Hi @Schnitzelsalads. 

 

It sounds like one of you two might be on a beta version of the Origin client. There was actually a change recently that will temporarily prevent someone on a beta client from being able to see users who are not also using a beta version. For more details check out this post over at the Origin board: 

...

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Hey @XX1EL_DiabloXX. 

 

Do you have any other devices connected to your PS4 at the moment? If so, try disconnecting every other device besides the controller. Let me know if you're still seeing any weird control issues afterward. 

 

Thanks!

 

/Kent

Hey @IronHag333. 

 

Do you play with a controller, or are you on mouse + keyboard? If you're on a controller, I wonder if you're accidentally hitting the melee button while you're trying to aim. Have you tried changing the button assignment to something that's not on one of your analog sticks to see if that helps? 

 

 

/Kent

@Midnight9746 

 

The following steps should help you here: https://answers.ea.com/t5/Technical-Issues/Failed-to-get-token-from-Origin/m-p/7755962#M36070

 

Alternatively, reinstalling Origin should also prevent this.

 

Thanks.

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@CuzImSvineFilet 

 

Did you have a chance to update your drivers? Are you still running into any crashes? 

 

 

/Kent

Hi @gaierallday. 

 

I'm afraid this isn't something that we'd be able to look into here on Answers HQ. When you have a chance I'd recommend getting in touch with EA Help so they can take a look.

 

You can find more details on how to set up a case with them over at the EA Help website. 

...

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Hey @Gfgyyuggg. 

 

If you're still not seeing those Apex Coins you purchased please reach out to the EA Help team and let them know. They'll pull up your account and see if they can help get them added for you. 

 

For more info on how you can set up a case with them check out the EA Help website. 

 

 

/Kent

@flack0spp 

 

Thread title edited as "name and shame" is not allowed here.

 

Please report suspected cheaters by using the following link, thanks:

https://www.easy.ac/en-us/support/apexlegends/contact/report/

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Hi @wokao_whytsu. 

 

Unfortunately an account ban is not something that we can investigate here on Answers HQ. If the Terms of Service team has reviewed your account and determined that they will not reverse the ban, it may not be possible to have it removed. 

 

I can only recommend following up with the Terms of Service team to see if they can review the account further. You can find more details on how to set up a case with them at the ...

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Hey @CuzImSvineFilet. 

 

Looking at the DxDiag you attached it appears that your graphics drivers are pretty out of date. The driver listed is from back in 2015. Have you tried updating to a more recent driver to see if that helps at all? 

You can find more info on how to update the drivers over at the ...

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