Apex Legends Dev Tracker

Hi @DuluTheGod. 

 

If you're missing any content on your account please reach out to the EA Help team so they can take a look. They should be able to pull up your account and see what may have happened with that particular skin. 

 

For more details on how to get a case set up with them check out the ...

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If you still need some help and you don't want to go through live chat or a phone call you can always try reaching out to EA Help via Twitter or Facebook as well. 

 

 

/Kent

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Thanks for following up and letting me know! I'm glad to hear you were able to figure out what was happening. 

 

 

/Kent

@TheneaSFox 

 

Your post is fine here.

 

Check the following steps as this will probably be user resolvable:

 

https://answers.ea.com/t5/Technical-Issues/Origin-Client-Crashing/m-p/7746292#M35602

 

Th...

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@lagoonyy 

 

Good stuff, thanks for letting us know.

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Thanks for the confirmation. 

Hmm, gotcha. When you've got a chance can you try running through the basic connection troubleshooting steps over at the EA Help website to see if that makes a difference at all? I'd also recommend checking out the ...

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@AModernFaerie do you only get the issue in 3rd person POV?

/Atic

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@lagoonyy 

 

Please try the troubleshooting steps posted at the below link and let us know how that goes, thanks.

 

https://answers.ea.com/t5/Bug-Reports/ENGINGE-ERROR-UTF-16/m-p/8504435#M18869

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Hey @1nsulted. 

 

I can definitely understand the frustration in a situation like this. Unfortunately payment issues are not something we would be able to investigate here on Answers HQ. I can only recommend following up with the EA Help team so they can look into this further and see what they can do about those points. 

 

You can set up a case with them at the ...

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You're welcome! Thanks for following up and letting me know. 

 

 

/Kent

Thanks for letting me know! 

 

 

/Kent

@Da1nOnlygg 

 

Freezing during a game is definitely upsetting. Have you had a chance to run through any sort of troubleshooting at all since it started happening? A good place to start would be the PS4 troubleshooting steps ...

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@Domasakas  Hey, that's an annoying issue, but fortunately the items won't be lost. That pack contained 30 crafting mats, the Absolution skin for Caustic, and the Chaos Theory skin for the LStar.

In the video you can see the crafting mats go up, and the skins will be in your inventory.

I'll be interested in whether they have a red dot for being unviewed. 

Thanks for the post, I hope this helps. 

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Hey @j-shotz-93. 

 

If you're still not seeing any of the rewards from your Battlepass I'd recommend reaching out to the EA Help team so they can take a look. They should be able to pull up your account and see what might have happened. You can find more info on how to set up a case with them over at the EA Hel...

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Hey @X_Huss_X. 

 

It looks like you might have your Interact Prompt set to Compact instead of Default. If you open up the Game Settings that should be the first option at the top of the list. Try changing this to Default and see if that gets things back to normal for you. 

 

 

/Kent

Hi @zFNGz. 

 

Are you playing with your frame rate unlocked? If so, can you test something for me? Try locking the frame rate to 180 fps or lower. See if you're still running into any sort of sensitivity issues afterward. 

 

Let me know how that goes when you can. 

Thanks! 

 

/Kent

Hi @LRNR21. 

 

Let's take a look and see if we can fix that error for you here. First, have you been able to try repairing Apex Legends in Origin to see if that helps at all? If you right-click the game in your Origin Library you should see a Repair option in the menu. 

Let me know if it keeps giving you the same error message after that. 

 

Thanks!

 

/Kent

Hey @JCW8496. 

 

I'm afraid that we wouldn't be able to help out with that directly here on Answers HQ. The EA Help team would need to take a look at your account and see if they could help you with the missing coins. When you create your case you might need to try choosing a different topic or issue to see if you're able to get live chat or a phone call as your contact option. 

 

You could also try reaching out to them via ...

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Hey @Javarisooooo. 

 

Apologies for the delayed reply on this. Were you seeing this happening while you were playing Live.Die.Live? If so, that's actually intentional. According to the event description: 

 

Badges, daily and weekly challenges are disabled in this mode. 

 

If you're playing other modes and still not earning the badges please let me know.

 

 

/Kent