Apex Legends Dev Tracker

Hi @Envy_SSaint,

If you still haven't received an heirloom I'm afraid it means you haven't opened enough packs to get an heirloom. I can really only recommend to keep an eye out when you open packs, since when you do hit that 500 pack threshold it will automatically give you one of the heirloom items.


/Kent

@xoCRUZox 

 

Possibly using alternate DNS servers could help. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". Let me know what happens. Thanks!

Hey all. 

 

Would you be able to try logging into Apex Legends on a different account to test and see if you're still getting the same error? We're working on gathering up some information about this message. Let me know how that goes when you can. 

 

Thanks!

 

 

/Kent

Hi @Rise_of_the_Box,

As an update on this, there is a workaround that can help in some cases when the game is crashing after Legend select.

If you Alt-Tab the game after select your Legend and wait until everyone is in the drop ship, you should be good to refocus the Apex Legends window afterward and play the round.


/Kent

Thanks for giving that a shot. I'll forward up this information to the team. 

 

 

/Kent

Nice! I'm glad to hear that helped you get the game running normally again. 

Thanks for taking the time to let me know how you were able to get this fixed. 

 

 

/Kent

Thanks for the confirmation. And it was no bother at all, nice to have something small and easy I can look at between more complex issues. 

Cheers!

@Kasko06 

Hey, in such cases the items are always delivered from what I've seen. 

The pack which came with the Wattson Quip also contained the Oceanic Skin for the Havoc, and Yellowjacket for the R99. If you check theses, can you confirm they don't have the red marks?

Much appreciated!

Looking through the DxDiag I noticed that you have several storage devices connected to your PC. Do you have Apex Legends installed on the same drive as the Origin client itself? If not, can you try moving it to that storage device to see if it helps at all? Sometimes issues like this can happen if the game and the Origin client are installed on different drives.

Let me now how that goes when you can.

/Kent

@ChiefThunderBall 

 

We need to start with the basics. Unfortunately, without going through any troubleshooting, we won't be able to determine what's going on.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@allensboy721 the EA wallet is only for PC as far I'm aware and don't translate over to Xbox.

/Atic

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* Tag me with @EA_Atic if you are responding to me. ...

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@John1x6 

 

You may want to check that your TV is in "Game Mode", this will have a very noticeable effect on the perceived input lag, potentially around 70-100ms.

 

Check your TV manual for steps to do this, thanks.

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Hey @Rise_of_the_Box. 

 

Thanks for the report on this. We've been gathering up more information on these crashes since we started seeing reports. I'll pass this info along to the team. 

 

 

/Kent

Hi there, @xoCRUZox.

 

Let's see if we can find out why you're experiencing these lag spikes. First, are you on a wired or wireless connection?

Gotcha, thanks. When you've got a chance would you mind grabbing a DxDiag for me so I can take a look? For more info on how to gather up a DxDiag check out the EA Help website. 

 

Once you have the DxDiag file you can attach it here. 

 

/Kent

Do you have a lot of people on your friends list in Origin? Do you have anyone with a Russian name? We've had some issues like this come up that seem to be related to the friends list, so I just wanted to double-check. 

 

 

/Kent

Got it, thanks! I've seen some suggestions from other players who have run into similar issues with AMD FX series CPUs. When you've got a chance I'd recommend trying the steps that other players have suggested over at this thread: 

 

https://answers.ea.com/t5/Technical-Issues/Game-freezes-then-looses-connection-to-server-AMD-FX-6300...

 

That can help out with issues like this on that particular series of processors. 

 

 

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Would you be able to grab a DxDiag for me so I can take a look? For more info on how to gather up a DxDiag check out the EA Help website. 

 

Once you have the file you can attach it here. Thanks!

 

 

/Kent

@Balentinezz

 

Thanks for giving it a shot for me. I'd like to also try updating the DNS settings on your PS4 to see if that helps as well. We can try Google's public DNS to see how that goes. To update the DNS follow the steps below: 

 

1. Go to your PS4 Settings > Network > Set Up Internet Connection. Select either wifi or LAN cable depending on what type of connection you're using. 

2. After you select the connection type choose IP Address Settings (Automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual)

3. Set the Primary DNS to 8.8.8.8, and set the Secondary DNS to 8.8.4.4

4. Hit Nex...

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