Apex Legends Dev Tracker

@Hellerrrrr 

 

Just prior to this happening did you download any new pieces of software or add new hardware to your PC?

/Blueberry

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@YandereKittyChan  @Mystic_Zoldyk 

Try right-clicking on the game in Origin and select repair. Have you tried reinstalling the game?

/Blueberry

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Hey that was a great reply. Goo... Read more

@Controller0nPC 

 

Sorry to hear about the crashes on PC. Let's start with some basics first below and if you can attach a DxDiag that will help us know what specs/hardware you're using along with any errors showing up at the bottom of your Windows Error Reporter. Let us know what happens. 

 

1. ...

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Thank you for your concerns, @CrYptO_D3ATH 

 

If you are in game and suspect a user of cheating then please report them by following the steps in this link: https://www.easy.ac/en-us/support/apexlegends/contact/report/

 

Please continue to report them so the teams in char...

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@YandereKittyChan 

 

That's really odd it didn't recharge on you. Hopefully it was a very rare bug and you won't come across it again, we'll be on the lookout for more reports. 

/Blueberry

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@Fingrpistols 

 

What platform are you playing on? A patch came out yesterday so it's possible you needed to restart to get it. Let us know if you're still getting this after rebooting your network. 

/Blueberry

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Hey, @Stuhby for missing items please get in contact with EA support, it's not something we can help with on AHQ.   How to get in contact with EA support: - https://help.ea.com/en/contact-us/   /Atic

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Hey @manpanda_dude  did you reinstall the system or the game after changing motherboard ? 

 

/Atic 

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Hey @pjbryan24 Thanks for the post and sorry to hear about the issues you had!

 

If you go to where game is installed and drag Apex folder to the Recycle Bin. That should work for you.  

 

For the photos I'm sorry to say but linking your photos from your PC Hard drive I wont have access to that or be able to look up, this is why there are several sites that you can upload your photos so you can share it online. 

 

/Atic 

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@Hellerrrrr 

I mentioned this earlier to OP, but how many watts is your power supply? I would check to see if there was enough thermal paste applied on the CPU too.

/Blueberry

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@Virji24 

 

Our Support teams will grant Apex Coins that don't appear on accounts, however there can sometimes be a delay in the coins reaching the accounts or with unexpected service disruptions from either EA or Xbox Live/PlayStation there might be times they'll ask you to wait until those services are restored. The reasoning is that the coins are still on their way to being delivered on the account and our intervention won't be necessary yet. 

If they still haven't shown up for you after 24 hours, please contact an EA Advisor immediately. It's upsetting to hear how this continues to happen for you and recommend raising thi...

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@bobymilenkov1 

 

Can you try re-plugging your monitor cables back in and see if reinstalling the game can fix it?

/Blueberry

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@DoYaSeeMe wrote:

I proposed something similar here: https://answers.ea.com/t5/General-Discussion/Training-Mode-As-Waiting-Lobby/m-p/8241839#M44398

 

Also, Respawn is planning to push the training grou...

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Hey, @Virji24 

 

Sounds frustrating what you're going through if you have to keep constantly contacting Support for your purchases. Even though it's a purchase for our game, the transaction goes through the PlayStation store for the payment method you have under your PlayStation account. Have you reached out to PlayStation Support at all to see if they're aware of anything impacting your account from that side? There are region locks for content, so if you made the purchase while accidentally on a VPN, you can be charged but the content won't show up.

 

PlayStation Support

...

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@Hellerrrrr 

 

Moved your post over here. Do any of the steps provided by @The_Tibber in ...

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Hey @PuhDie the best thing to do when you see this error message is to take a couple of minutes to try the steps in this Microsoft help thread: ...

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@Sp4ceB4lls 

 

Right clicking the game in Origin and then choosing Repair should fix this for you, thanks.

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@qMrw0lfp 

 

Your Xbox Gamertag will be prompted to create an EA account if you never logged into an EA game before. If you logged into Apex Legends and it never asked you to create an account, that indicates you must have linked up your Xbox Gamertag to an account in the past.

Here is how to you can locate the email address for the EA account that your Xbox Gamertag is linked to:

 

1. Go into another EA game to see the email address under the account settings: ...

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@joestarboi 

 

If you think your account may have been compromised, please see the following link for info on how to proceed, thanks.

 

https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-accoun...

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Hey @TMG-SinisterPH your UO Trace is showing some incredibly high Ping times. A ping time over 100ms is cause for concern and yours are jumping to 336ms at hop 6. From here things don't get any better. As you only sent 56 packets, let's try rerunning the  UO Trace and this time don't end it till you send 100 packets as it will give us a better overview of your connection. 

 

Darko