Apex Legends Dev Tracker

Hi @Mintbeach01,

Unfortunately, the language, in which you wrote your message, is currently not supported on Answers HQ. At the moment you can get help here in the following languages:

• English
• ...

Hey @ygyurov. 

Have you had a chance to try power cycling your system along with your router/modem to see if that helps at all? It's a simple step, but it's a good place to start since it can actually help out with a lot of connection issues. 

If you're still running into the same error after that can you let me know which platform you're playing on? 

/Kent

Hi @TTV_morpHh2k. 

I'm afraid that missing content isn't something that we're able to look into here on Answers HQ. When you've got a chance please reach out to the EA Help team so they can take a look. 

You can find more info on how to set up a case with them over at the EA Help website...

@0PainKiller 

Your FPS stays the same, but you're seeing lag? That sounds like it might be connection related. Are you seeing any of the warning icons popping up in-game when this is happening? 

/Kent

Hey @Te3H. 

If you've already reached out to the Terms of Service team regarding your account that's all you would need to do for now. They'll need to review your account to determine if that ban can be overturned. Unfortunately we don't have a way to see how long that might take. They try to get back within 72 hours, but that can vary depending on how many cases they're currently working on. 

They will follow up with you via email as soon as they can, so keep an eye out for a response. Thanks for being patient on this. 

/Kent

Hi again @B4mbuz. 

Did you have a chance to try repairing? Are you still running into freezes? 

/Kent

Hey, there's a bug with the first Match Summary screen where if you keep playing Winter Express, it'll give ever-more-inflated incorrect XP numbers, and may tell you that you've earned levels that you haven't. While this is of course leading to confusion, fortunately actual progress is being properly tracked and applied. 

There's a bit more detail in this thread: https://answers.ea.com/t5/Bug-Reports/Winter-express-XP-not-counting-towards-battlepass-levels/m-p/8...

Hey @huff81 I removed the attachment in your post as we would ask that you not share any information relating to exploiting the game.

Darko 

Hey @hornpu6. 

It looks like there's a visual error that is preventing your XP from displaying correctly on the end-of-round screen. It's actually showing some inflated numbers for the XP you've earned. If you go to the second page that will show the actual XP that was added to your Battlepass and your level. 

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Hey @B4mbuz. 

I wonder if there might be some corrupted or missing data in the installation for Apex Legends. Have you had a chance to try repairing the game in your Origin Library to see if that helps at all? If you right-click on Apex Legends in your Library you should see a Repair option in the menu that comes up. 

/Kent

We didn't get the info on Friday and I was out over the weekend. We were pretty sure this was just a visual bug, and now that we can confirm it, we have done so. 

Of course, if actual progress was being lost we'd need to take some much more in-depth steps, so we wanted to be sure we had a handle on the issue before commenting. 

Hey, the Match Summary screen for Winter Express is bugged right now. The first page will show increasingly inflated incorrect XP gain numbers, and will give corresponding fake BP levels. 

Sorry, but you're not earning dozens and dozens of XP per match, it'll usually wind up in the mid thousands, or might break 5 figures after a good match and a win. You can see the actual XP earned on the 2nd match summary page, and this will be correctly added. 

What's happening is that if you play consecutive games of Winter Express, it's not zeroing out the XP for a new game. So if you keep playing the LTM you'll be told you've earned increasingly absurd amounts of XP, but you'll actually be earning the right amount of XP. 

Sorry about the confusion caused by this. 

Hey @Ev0lutL0n88. 

For a banned account you'll need to reach out to the Terms of Service team so they can take a look. They will need to review your account and determine if that ban can be overturned. 

For more info on how to reach out to the Terms of Service team check out the EA Help website. 

/Kent

Hi @Slootikens. 

When you've got a chance please reach out to EA Help so they can take a look at your account. They should be able to figure out what happened with those Apex Coins. 

For more info on how to set up a case with EA Help check out https://help.ea.com/en/help/faq/contact-ea-help/...

@Gibbleton @Aiisukurimuu ...

@xKingMeta 

Thanks for the report. I'll forward this up to the team. 

/Kent

Hey @Von_Above_All. 

If you still haven't received those bonuses please reach out to EA Help so they can take a look. They should be able to help you get that sorted out. 

For more info on how to set up a case with them check out https://help.ea.com/en/help/faq/contact-ea-help/.

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Hey @Cliraa1. 

If you're missing packs or items on your account please reach out to the EA Help team so they can take a look. They'll need to review your account and see if they can help locate those packs. 

For more info on how to set up a case with EA Help check out https://help.ea.com/en/help/...

Hey @BenGe0011, looks like you got a heirloom set after this post. 

Is there anything else we can help out with?  

/Atic 

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Hey @514luncH. 

I'm afraid that account bans aren't something that we can look into here on Answers HQ. The Terms of Service team would need to review your account and determine if the ban can be overturned. If you haven't already please contact them directly so they can take a look. For more info on how to reach them check out ...