Hey @g4tbetter,
Sorry for the concern here. Event packs are automatically opened if you leave the screen during the opening animation, so while the animation didn't play out the items were still added to your collection.
If you're not seeing the new item notification, you may need to take a look at the event items manually to see which were received here.
Hey @BOBBIBenja,
This is an issue we're currently investigating, but you should be able to work around this temporarily by changing your console language to English.
We're still working to get this fixed up, but that should let you get back into the game in the meantime. Thanks!
Hey @werty7392,
If you suspect that your account was hacked, then I recommend following all of the steps in this article to make sure that your account stays safe in the future. Once you've done that, if you'd like to raise a ban dispute, ...
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The best I can advise is to submit another dispute if you haven't done this 3 times already. Unfortunately, there's nothing else I can do to help.
Our Terms of Service team investigates every dispute. We don't want to ban anyone. We want everyone to keep enjoying our games so they always do a thorough investigation.
There is nothing else I can do to help with this. You'll need to wait for a response from ToS. Please keep an eye on your email. Thank you.
Hello, @MyAimbotsEnabled
We're not able to help with banned accounts over Answers HQ. For more information on bans, as well as instructions for disputing them, please see the article here.
...
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Sorry to hear about the trouble with your code. We have an article on our website that you can refer to in this case.. How to buy, use, and find your Apex Coins
Hey @Conficturart,
Unfortunately we're not able to help with bans at all here on the forums. You can always reach out to our terms of service team again, and they'll be able to take another look at this for you.
Hey @SpoitIDEA,
You wouldn't get banned for having a negative balance, nope!
That would just mean any Apex Coins added to your account will go towards paying back that negative balance before they can be used for other purchases.
We have a bit more information about this situation in our ... Read more
Hey @Minaaarii
For more info on how you can set up a case with the team, check out the following article on the EA Help site:
Cheers!
＊Accept...
Read moreHi there, @airfxlightning
As mentioned in the blog here, stats don't transfer across platforms so you'll only see stats for your primary account. Since badges are tied to stats, those badges wouldn't transfer over either.
If you instead unlinked this platform account from your EA account, that progress would also be lost.
...
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Hey @Dewizard21,
We have a bit more information about this situation in our Apex Coins article here, however the only situation where your Apex Coins will go into the negative is when you receive a refund or issue a chargeback for the payment method originally used to purchase those Apex Coins.
In that situation, the equivalent amount of Apex Coins will be removed from your acco...
Read moreHi there, @AlphaRookie
We're not able to help with missing content over Answers HQ. Please open a case with an advisor here so they can investigate this for you. Thank you.
Hi there, @Halilicin
Try deleting the personal saved data for Apex Legends. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate Apex Legends and delete the saved data.
Hey @tinen70279
The message could mean that there is an active sanction on your account or your device.
Unfortunately, we are not able to verify this on forums, but our dedicated team is here to help resolve any disputes.
Here are the steps you need to follow to reach them using the web form:
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