Apex Legends Dev Tracker

Hey @ddarksphinx,

 

Any appeals will need to be handled by our Terms of Service team following these steps. I'm afraid we cannot review or change account actions via the forums. 

 

If you're just returning to the game after a while away to find this, I would also suggest going through ...

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Hey @Freyouz,

 

You're welcome to submit an additional appeal, but aside from that there is not a means to speak directly with the Terms of Service team.

 

They review appeals based on whether the chat was a violation of o...

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Hey @Freyouz,

 

All appeals are reviewed by actual members of our Terms of Service team. 

 

This isn't an additional action or flag for your message, it just looks like they hadn't included the description in the reply itself.

 

If you have the option to leave feedback from your Case History page that may be worth checking, but you're also welcome to submit an additional appeal so a different member of the ToS team will review the ...

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Hey @Godnightseven,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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Hey @Godnightseven,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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@Goob11121 

 

We cannot assist with bans directly here on AHQ.

 

If you have new or additional information that may help your case, you can appeal again.

 

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

 

Thanks.

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Hello @CatBIGeig,

 

if it says that your account is disabled, that generally means, it's been deactivated due to inactivity. So you're not banned.

 

Please contact EA Support, so they can help you with this issue - we don't have access to account information here in the forum and cannot help you with your problem. 

Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia

Hi @AmIBoL2, 

 

The message you received says you can still play the game, no lock has been applied this time. 

 

Have you tried loading up the game?

 

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful post...

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Hey @Az_Sam_Hz,

 

I've edited your post to remove the attached images as they showed your email and other personal information. Please be cautious with what you're sharing here as these are public forums visible to anyone.

 

Regarding the coins that haven't appeared, you would need to continue working with the support team if you're still having trouble, as we cannot make any changes to your account or verify purchases via the forums.

 

Please be sure you have the ...

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Completely understandable @Freyouz, we've all been there at some point. Glad to clarify before anything permanent in this case!

Another option to consider is checking in-game for the voice-to-text feature, as that will generate text from the in-game voice chat and may make those situations a bit easier to report if necessary.

Hey @Freyouz,

 

If you've put in an appeal using these steps and categories, you shouldn't need to resume the case. That's more of a general option for cases in general rather than anything specific to an appeal. 

 

Once the appeal's been put in, our Terms of Service team will review what was actioned and will reach back out via email to let you know the ...

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Hey @Content14,

  If you don't recognize or have access to the email address registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details.   If you create a new case here and select Game Support > The EA app > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so ... Read more

Hi there, @DekuTheQuirkyBoy 

 

Unfortunately, there is no way to transfer progress between accounts.

Hey @iTzzPHOENIXYT,

 

You won't be able to link a Steam account to an EA account that has already had a different Steam linked. Each EA account can only have one other account of each platform linked over its lifetime.

 

If you're having trouble accessing the account, you'll need to get in touch with support so they can help make any needed changes to get you logged back into the account itself. 

 

If you create a new case here... Read more

Hey @cfdd4a2a1d3df820,

 

I'm sorry to say, gifts cannot be returned or refunded once they're sent. 

 

Please feel free to check our article here for more information about the gifting process, however I'm afraid this is final once the gift is sent.

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Hi @THK3_HK416Jager,

 

At the moment the following languages are supported on Answers HQ: 

• ...

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Hey there,   The language this message was posted in is currently not supported on Answers HQ. At the moment you can get help here in the following languages:  

• English
• ...

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Hi @ProDickyBird,

This will be final as our Terms of Service team has already completed multiple investigations, sorry. There's nothing more that can be done at this point.

Even aside from the naming issues, this was not the first chat violation on the account, so there will be no overturning this one.

Hey @CaptainBasculin,

 

This one is definitely already on the team's radar to be addressed with a future update, though we don't have a specific ETA at this point.

 

Thanks for making sure we were aware of this issue! 

Sorry @ProDickyBird, Community Managers are not able to provide second chances or have any influence on actions taken on an account.

 

The only team able to do so would be our Terms of Service team that has already reviewed the situation multiple times.

 

While they may use some templated responses to keep the information being provided consistent to other similar situations, these are reviewed by individual people from the ToS team. Each appeal would be reviewed by a different person as well, so if it's reached the point where no further appeals will be reviewed, that situation has been investigated by multiple different people.

 

They'll simply look at whether the situation being appealed was a violation of our ...

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