Hey @72c5a144dc485acf,
Sorry to hear you've been having trouble getting back into an account. I'm afraid we're unable to make any account changes via the forums, so you would need to continue working with support for this issue.
Our support would need to be able to verify enough of the registered account information before any changes can be made. You're welcome to reach out to try again, but we wouldn't have a way to otherwise bypass that verification, sorry.
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Hey @jacob1565,
We're not able to help with account issues here on the forums, but if you reach out to our live support team, they can take a look at how they can best help you update that email address.
You will need to speak to our Terms of Service team @Balladalidila.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
Hello, @NitiNHegdE2002
I removed the image showing personal details. This is one of the ways you get hacked. Please make sure you DO NOT post any personal details that can be used to gain access to your account.
We cannot assist with bans over Answers HQ. You'll need to submit another dispute if you haven't done that 3 times already. Instructions for disputes can be found ...
Read moreHey @Partyboy102
Unfortunately, it won't be possible to make any changes to your account if it has an active ban or other sanction.
If you wish to appeal the ban, we have a dedicated team assigned to address such disputes. To contact them, kindly follow the steps outlined in the link below and via the provided web form:
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Hey there,
These crashes should be corrected in the update this coming Tuesday, March 26th!
Thanks for the feedback @Jambo_tj500, while I'm not aware of additional changes or options at this time, I believe it was possible to manually skip the killcam each time to get back to the death recap/scoreboard faster instead. I understand it's not a full automatic toggle, but that may be worth trying out in the meantime.
Feel free to check through the full patch notes below!
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This is now set to be corrected with the next update this coming Tuesday, March 26th!
Check the blog below for the full patch notes, thanks!
Rule the underground in the Shadow Society Event (ea.com)
Hey @AS8GOAT,
While we can't help with account issues here on the forum (like hacks), I recommend following the steps in this article as soon as possible to reach out to live support. They'll be able to take a look at how they can best help you re-secure your account. I'd also recommend following all the other steps in that article as well, just to keep your account(s) safe in the future.
Hey @Drng205,
Sorry to hear those coins have not shown up for you yet.
This will be something our support team needs to help address, so please grab these screenshots of your purchase information and then ...
Read moreHey @KYTKIAT,
While we can pass along that this happened, I'm afraid we wouldn't be able to shed any light on what took place months ago to have caused this.
Here on the forums we're somewhat limited in how far back we can see, so for something of this nature it's generally best to create a post as soon as possible so we can try to better clarify what may have happened.
Thank you for the report.
We cannot assist with bans directly here on AHQ.
If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:
https://help.ea.com/en/help/account/information-about-ba...
You can contact our support team so we can check your EA account history.
Hey @KY975111,
Unfortunately we're not able to look into bans here on the forums, but if you'd like to raise a dispute, reach out to our terms of service team they'll be able to take a look into this for you.
We cannot assist with bans directly here on AHQ.
If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
Thanks.
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Hey @wrocs,
Heirlooms for events like this are awarded for opening all the packs during the event. Afterwards, they would show up in the Mythic Shop to be unlocked with heirloom shards instead.
If you purchased the packs and had not opened them during the event, it would not qualify for this I'm afraid. It sounds like the event had already ended by the time you finished opening the packs, which would be the reason the heirloom was not granted.
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If you played the game before, this means that you already had an EA account. It's not possible to play the game without it.
Your progress appears to have been reset because you unlinked your platform profile from your account. Our support team would need to check your account to confirm if that's the case.
devtrackers.gg
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